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Business Profile

Cabinets

Cabinet, LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/02/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    9/12/2023 - PAID CABINET LLC $38793.24 IN FULL for the following:Updated cad drawings were to follow, never received.1 -Bathroom Vanity Cabinet set -$1480.00 DELIVERED 12/7/23 1-Master Vanity Cabinets w/ 2- 12"countertop Med. Cabinets -15" blow-dryer/Curling Iron drawer r - $3020.98 (WE PICKED UP 11/10/23) Upper cabinets wrong size. STILL WAITING FOR REPLACEMENTS and insert. 1 set -Kitchenet/Basement Bar Cab.- $3222.40 (WE PICKED UP 11/10/23)1 set -Mudroom Cabinets - $2840.00 (WE PICKED UP 12/11/23) RECEIVED *STILL WAITING FOR 1 DOOR TO HAVE DIFFERENT HINGES PUT ON)1 set -Island Cabinets - $6111.96 (WE PICKED UP 11/10/23)1 set-Wet Bar Area EUROPAISCH MAPLE w/ 15" deep uppers- $1400.00 (BOXES DELIVERED W/ KITCHEN)1 Set of EUROPAISCH MAPLE Kitchen Cabinets (stove area/Sink-Fridge area with custom stain color), BOXES DELIVERED 3/11/24 Veneers put on the wrong Cabinets/ Still missing 1 Veneer and drawer slides need to be installed to make cabinets correct. * Insert for Knives/ Spoons to left of the cooktop. (Still Missing) - $20897.90 It was discussed that we would get delivery by November 2023, then signed papers it would be by February 12th. STILL NO CABINETS. FIRST PART OF DECEMBER HE FINALLY STARTED TO WORK ON THE STAIN MATCH FOR THE KITCHEN. TOOK HIM UNTIL 1/5/24 and many attempts FOR US TO APPROVE.FINALLY RECEIVED BOXES FOR THE KITCHEN CABINETS 3/11/24. STILL MISSING DOORS/DRAWERS,INSERTS AND TOEKICK HARDWARE. MANY ERRORS BECAUSE OF HIM NOT REVISING CAD DRAWINGS. HE SAID DOORS WOULD BE ARRIVING THE **** OF 3/18/24 THEN HE WOULD STAIN AND INSTALL THEM. AFTER MANY ATTEMPTS TO CONTACT HIM FOR AN UPDATE WE ARE STILL MISSING ALL ITEMS. WE MADE MANY ATTEMPTS VIA TEXT AND PHONE CALLS WITH NO REPLIES, AND THEN STOPING BY HIS SHOWROOM. HE HAS SLAMMED DOORS IN OUR FACE AND ****** AT US TO GET OUT OF HIS STORE. THIS HAPPENED ON MORE THAN ONE OCCASION TO BOTH MY WIFE AND ME. HE DOESN'T KNOW WHEN REPLACEMENT ITEMS AND DOOR FRONTS WILL BE IN. CAN'T GIVE US A DATE

  • Initial Complaint

    Date:10/07/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased $24,000 worth of cabinets. Was told it would take ***** weeks. After 16 weeks, I kept getting different excuses. After 18 weeks, my texts and phone calls were not being returned.Finally, I demanded a full refund and still haven't received it.

Cabinet, LLC is NOT a BBB Accredited Business.

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