We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Diagnostic Testing

ADHD Online

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Diagnostic Testing.

Complaints

Customer Complaints Summary

  • 67 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:02/07/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On February 3 at 8:15 am EST, I had a follow up appointment with a CNP, to discuss my new medication. I paid $99 for this online zoom appointment. I waited for over a half an hour for the physician to join, but she never showed up. During this wait, I called customer service and was in hold for over 10 minutes before I gave up. I sent an email to customer service but all I got back was an automated message saying they received my message but it may take a while for anyone to respond. After reading reviews of this company, it seems very unlikely I'll get my money back. Many people have dealt with the same problem. This appointment was so important because I have been experiencing negative side effects. After doing my own research, I learned that the medication she prescribed me should not be taken with the antidepressant in already on. It can cause serotonin syndrome, which I'm showing mild symptoms of. Serotonin syndrome can be fatal. If terrifys me that a doctor did not know this information and I had to discover it myself.

  • Initial Complaint

    Date:02/06/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On January 23, I was prescribed by ADHD Online a prescription that was out of stock by my local pharmacy. The pharmacist advised that my provider had to directly transfer or prescribe an available alternative. Upon attempting to contact ADHD online, their lack of responsiveness keeps making me miss the availability of the prescriptions. I paid for this service and still have not been able to be able to benefit from the maintenance medication. I have attempted to contact them by telephone and have been unable to contact anybody. And it takes weeks to get any kind of response via email which still does not resolve my issue. I am requesting a refund for services and a direct contact to resolve this matter. I still need help taking care of my matter.

    Business Response

    Date: 09/26/2023

    Hi, thank you for leaving us your honest feedback. While we support you in whatever decision you make, I do want to deliver the good news that we have successfully hired enough staff to help us keep up with our incoming requests. Honestly, a few months ago we were weeks behind but in June we have gotten caught up to about a ***************************************************************************************************************************************** two people covering them altogether. We apologize for any inconveniences this may have caused you in the past, but invite you to see how we've improved in the present!

  • Initial Complaint

    Date:02/01/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was evaluated for ADHD, and diagnosed with it. This is not news to me since I was diagnosed as a child with it, and medicated for many years. As an adult I felt that I was struggling in both my career and home life due to my adhd no longer being treated, but being on a busy work schedule I though going the online route would be better. I scheduled an appointment with a doctor, and he prescribed my medication for me, but my pharmacy called me a couple hours later to inform me that the medication was out of stock. I found the medication available at pharmacy nearby and followed the instructions of filling out their online form for pharmacy transfer, but nobody got back to me. I called and left a message, nobody got back to me. The medication has not been transferred, and nobody will contact me. It has been over a week now. Im beyond frustrated after forking out around $300 just to get evaluated for something I already had a diagnosis for, yet no treatment. Either this company is a scam, or they are poorly operated.

    Business Response

    Date: 09/26/2023

    Hello, we are very sorry for the issues that occurred a few months ago. If you are in need of any further assistance, we would love to make this right with you. Please give us a a call at ************ and we'd be happy to help in any way that we can.

  • Initial Complaint

    Date:01/31/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Paid 99$ for appt on 12/12/22. It was supposed to cover the appt as well as medication management for 3 months. After one month the company stopped answering calls, never replied to emails, and did not fulfill their end of the agreement. I tried reaching out to them over a dozen times in a two week period

    Business Response

    Date: 09/26/2023

    Hello, we are very sorry for the issues that occurred a few months ago. If you are in need of any further assistance, we would love to make this right with you. Please give us a a call at ************ and we'd be happy to help in any way that we can.

  • Initial Complaint

    Date:01/31/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    1: company will not refill prescription for medical management. 2: company does not answer support emails. 3: company does not return phone calls after being FORCED to leave voicemail. 4: company will infact respond VERY FAST when payment is needed. 5: company personnel are very rude when finally able to get on the phone but will not resolve issue. The quality of care that should be upheld is not and the quality of care is of non existence. I have been a patient for almost 2 years and the last 6 months has been a horrible experience. I am wanting the monies I've paid for service refunded and compensation for having to spend hours, yes HOURS trying to get them on the phone. Because they will not answer support emails.

    Business Response

    Date: 09/26/2023

    Hello, we are very sorry for the issues that occurred a few months ago. If you are in need of any further assistance, we would love to make this right with you. Please give us a a call at ************ and we'd be happy to help in any way that we can.

  • Initial Complaint

    Date:01/16/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    For the last two months, I have requested a refill on my medication following the company's process. Last month, there was no response for a week, and when I escalated I was told that I didn't have a current appointment on file, which was incorrect. After calling and emailing for another week, the company finally responded, corrected their mistake, and called in my medication refill. This month, I put in my medication request on 1/7. I am still waiting on a response after calling, and emailing several times. For the past two months the lack of care on behalf of this company is causing me to have to go unmedicated for two months in a row! This is unacceptable, and it's putting my mental health at risk, and causing stress and job/life impacts. I need this company to adjust its practices in order to respond within a 24 hr SLA to these requests, and process the medication refills.

    Business Response

    Date: 09/26/2023

    Hi, thank you for leaving us your honest feedback. While we support you in whatever decision you make, I do want to deliver the good news that we have successfully hired enough staff to help us keep up with our incoming requests. Honestly, a few months ago we were weeks behind but in June we have gotten caught up to about a ***************************************************************************************************************************************** two people covering them altogether. We apologize for any inconveniences this may have caused you in the past, but invite you to see how we've improved in the present!

  • Initial Complaint

    Date:01/13/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was initially happy with ADHD Onlines service. I paid the initial assessment fee, then paid a $99 consult fee to be diagnosed with ADHD and prescribed Adderall 20mg. The plan I was given was that every 90 days I would need to consult again as part of going medication management, but within that 90-day window I only needed to contact them to request refills. On October 7, 2022 I consulted with a DO there and had my script refilled. Due to moving cross-state and surgeries, I didnt need a refill until early December. I sent my request using their online refill form on 12/13/22. They didnt get back to me until the second week of January and now state I need to pay and get another 90-day consult. I replied and told them on 01/08/23 that I was already going to have to pay out of pocket now with my new years Rx deductible thanks to their delay, and that my request was originally well within my 90 days so either they should waive the requirement or waive the consult fee. As of today 01/13/23 still not a word from them. I am scheduling a consult because I still need the meds before traveling at the end of the month but will contest the charge through my bank afterwards if ADHD Online wont reasonably refund the $99 fee. They keep citing delays due to being overwhelmed with requests, but a.) that is not my problem, and b.) they still arent so overwhelmed that they didnt send me a half dozen spamming emails during my month waiting. If they can keep marketing their services then they can at least PROVIDE the services theyve already been paid for in a timely manner.

    Business Response

    Date: 09/26/2023

    Hi, thank you for leaving us your honest feedback. While we support you in whatever decision you make, I do want to deliver the good news that we have successfully hired enough staff to help us keep up with our incoming requests. Honestly, a few months ago we were weeks behind but in June we have gotten caught up to about a ***************************************************************************************************************************************** two people covering them altogether. We apologize for any inconveniences this may have caused you in the past, but invite you to see how we've improved in the present!

  • Initial Complaint

    Date:01/12/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 1/05/2023, I placed an order for $149 to receive an assessement to determine whether or not I had ADHD and it was advertised that I would be contacted in a couple days to determine a treatment plan if I had ADHD and that I would have my results in this time. It has been a week and I have still not heard anything back on the matter. I contacted them asking for a refund and they told me, "Thank you for reaching out to us. We do not directly participate with insurance companies, but often the assessment cost and appointment costs can be reimbursed through an insurance claim. You may check with your insurance provider to see if these are covered by your plan. Detailed instructions on how to submit an insurance claim will also be included with your assessment report. Please let me know if you have any other questions. In regard to your insurance company, I do hope you find this information helpful. Please tell them the following information:Services provided: Formal ADHD Assessment CPT Code: ***** Facility Tax ID: ********** Duaa ADHD Online, LLC P: 888.493.ADHD 9am-5pm EST W: www.adhdonline.com"I have attempted to call them multiple times and am not able to reach anyone and they require everything be done on the website - I didn't receive a receipt from this company either. Not being responded to and not receiving care has become quite a nuissance.

    Business Response

    Date: 09/26/2023

    Hello, we are very sorry for the issues that occurred a few months ago. If you are in need of any further assistance, we would love to make this right with you. Please give us a a call at ************ and we'd be happy to help in any way that we can.

  • Initial Complaint

    Date:01/08/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I use this online ****************** to fulfill my medications. I pay for visits with the doctor every 90 day ($100) and they are supposed to provide me with 3 scripts for 3 months of medication. I can get the medication filled if they are sent to the pharmacy. They have failed to provide my medication scripts accurately and in a timely fashion. Its been one month since my request and they have just now responded( still no medication) .But I am not able to get it until I pay additional $100 for my 90 day appointment. But its only been 70 days, and I requested my medication almost 30 days ago. The company is very negligent and money hungry. Its not about the medication or the money. Its about the service that theyre supposed to provide when paid.

    Business Response

    Date: 09/26/2023

    Hello, we are very sorry for the issues that occurred a few months ago. If you are in need of any further assistance, we would love to make this right with you. Please give us a a call at ************ and we'd be happy to help in any way that we can.

  • Initial Complaint

    Date:12/19/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid $200 to be seen by a provider for an ADHD prescrition. Their advertisement said I could be seen for medication support and a prescription for medication. After getting my prescription turned away at 6 pharmacies, they all stated that a law passed not allowing telehealth medications to be filled earlier this year. They advertise giving prescriptions despite knowing they cant legally be filled. The pharmacy stated they attempted to reach out to ADHD online for more information and that they received no call back from them. I have tried calling and leaving messages with no return call.

    Business Response

    Date: 09/26/2023

    Hello, we are very sorry for the issues that occurred a few months ago. If you are in need of any further assistance, we would love to make this right with you. Please give us a a call at ************ and we'd be happy to help in any way that we can.

ADHD Online is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.