Reviews

Review Details

• Review fromCE E

  Date: 09/07/2023

  1 star

  CE E

  Date: 09/07/2023

  They will take your money for a diagnosis before telling you that there is no participating provider in your state. This should've been the first qualifying question before asking you to perform assessment. Wow. Good luck with these people.

  ADHD Online

  Date: 09/08/2023

  Hello! Thank you for taking the time to leave us this review. Being assessed for ADHD and being treated for ADHD are two separate services altogether. We apologize for any frustration this has caused. For any potential patients, we do advise them to review our website, under the treatment overview tab is where they can check to see what services are offered in which states. We hope you have a great weekend!

• Review fromLori K

  Date: 08/11/2023

  1 star

  Lori K

  Date: 08/11/2023

  So far, terrible experience. I got my hopes up that this would be a great solution for medicine while Im traveling and constantly changing states. The doctor I saw was great, but customer service is terrible. I needed the doctor to change my pharmacy, and because its a controlled substance they need to cancel and re-send. There is no way to chat with the provider, and customer service is now on day 3 of getting back to me. So net/net, I wasted $600+ dollars, since I had to have two appointments and a test.

  ADHD Online

  Date: 08/15/2023

  Hi ****, we apologize for the inconveniences you have been facing. Currently, we are working with management to find the best possible solution for you. Traveling while taking controlled substances can lead to a few bumps in the road as these prescriptions are federally regulated and we have to abide by the FDA's rules. We will be in touch with you once we have a response from our management team. 

• Review fromMark T

  Date: 08/09/2023

  5 stars
  Hello, I have been with ADHD Online for over two years now and I can positively tell you it is not a scam at all. This is a business that effectively offers individuals suffering with this awful disorder who may not have the transportation to see a doctor every month in person. I am not able to see a doctor every month so this is great for me! The cost is fantastic as well. Once you are established you pay one fee for 90 days. You just request your refill for the two non payment months and then you pay again the 3rd month. I have been paying just 99 dollars a month for over two years where I was paying 300 dollars per month with the in town doctor. This is so much cheaper. The only critical comment I would make is in the slow response time for a free refill BUT I just discovered today what that is all about. I can not blame the customer service of ADHD because they do their job beautifully and quickly. The hick up is with the provider ( Doctor) who may have another job and is extremely busy. You have to be patient and be sure to allow a week for a refill on the non payment months. I understand now and if you think about it there really is no reason to complain. Nothing is PERFECT. This works for me and I am sort of a difficult person. I do not understand all of the over the top nasty scam reviews. This is not what I have experienced. I had a recent issue with a delayed refill due to a provider being out of town and ****** and ******** fixed it pronto. They are incredible and I appreciate them. Please give them a try. They are good. The initial meeting was legit and went smoothly. I really do have ADHD. I have had this horrible disorder since childhood and it has gotten so much worse as an adult. I really need the medicine to function and have had numerous professional tests and screenings. Some of these bad reviews were from people who may or may not have ADHD and they may have been upset if the Doctor realized that and said no to them. This is a legit organization

• Review fromLaurie H

  Date: 07/31/2023

  1 star
  I had a 15 minute conversation with a guy named ************. He told me that based on my responses to his questions, I probably have ADHD. He told me he wanted to prescribe ********* and asked for my pharmacy name. I gave it to him, and he said his team would be in touch to set up a follow-up appointment. 3 days later, no prescription, no response, no follow-up. Scam. Do not use this company. I regret that I provided sensitive health history and information.

• Review fromKari F

  Date: 07/19/2023

  1 star

  Kari F

  Date: 07/19/2023

  Do NOT use this company. They are incredibly rude and will scam you out of $169 knowing that most ppl won’t continue on with their service after finding out it will cost you at least an additional $200 before you can receive your medication. I am already diagnosed and prescribed medication for ADHD but my doctors office is only licensed in NYS and I just moved out of state, I tried booking a new patient appointment in my area but every where was booking 2 months out. I saw the $169 fee and thought that was reasonable to get me by until I could be seen by a doctor in my area. It wasn’t until after the assessment that I found out it would cost at least another $200 to get my medications. Customer service was awful and rude when I requested a refund. DO NOT USE THIS COMPANY!

  ADHD Online

  Date: 07/24/2023

  Hello, our psychological assessment and medication management are two separate services. Medication management is not even available in all 50 states, which is clearly stated on our website under the treatment overview tab on our homepage. If a patient wishes, they can also take their assessment to their PCP to seek treatment options. A refund was not issued as services were rendered in the exact way you agreed to in our terms and conditions before signing up. It is the patient's responsibility to read about our programs and their associated costs before taking the assessment.

• Review fromLee O

  Date: 06/15/2023

  1 star
  This company stole $179 from me.. would not issue a refund for something I did not request. Replies are rude and uncaring. I will try to dispute the charge through my credit card company.

• Review fromElizabeth P

  Date: 06/07/2023

  1 star
  I wouldn’t even give a single star for this company if I didn’t have to. I paid $179 to take the assessment with ADHD online because my clinician who I have seen for years wanted the diagnosis on paper. I had been on medication for a few months after taking this assessment. My clinician and therapist concluded that ADD was the correct diagnosis but wanted formal testing. The clinician who never called, saw my face, etc misdiagnosed me with Generalized Anxiety Disorder (GAD) and Depression. These diagnosis was previously presented when I was younger which my psychiatrist and therapist believe is a misdiagnosis and I was left untreated for ADD for 21 years because of misdiagnosis. When discussing putting in an addendum, the provider had biased judgement and was not pleased that I questioned her diagnosis. I offered to have my local clinicians who as I stated I have seen for years to provide written documentation to support the ADD diagnosis. The provider did not listen and the customer service agents lacked empathy and were not willing to listen. When posting my honest review on their Facebook site, they concluded to make it so I was not able to post and also blocked my number from being able to call. I did call from a separate phone number and was able to get through. The gross negligence that occurred is pretty outstanding. The site also refused to give a refund for poor services. I do not recommend using them and have informed them I will be reporting their agency as well as their clinician to the appropriate boards. This process has taken money out of my pocket and hindered me from getting assistance through my school.

• Review fromRyan R

  Date: 06/07/2023

  1 star

  Ryan R

  Date: 06/07/2023

  If I were you I would avoid this company My doctor and nurse practitioner or pretty good The time was limited but the real problem with this is the absolute lack of support in coordination between the medical providers and customer service. Actually saying customer service is an exaggeration cuz there really is no customer service but a ticket and it gets lost somewhere and they're in box You call there's no one there automated machine with no ability to talk to anyone I've tried social media direct messaging and everything else I could think of I haven't been able to get a hold of anyone now for a few weeks It's like reasonable if it's a day or two maybe up to a week late But no response after weeks is not acceptable.

  ADHD Online

  Date: 09/26/2023

  Hello, we are very sorry for the issues that occurred a few months ago. If you are in need of any further assistance, we would love to make this right with you. Please give us a a call at 888-493-2343 and we'd be happy to help in any way that we can.

• Review fromDeborah D

  Date: 05/23/2023

  1 star

  Deborah D

  Date: 05/23/2023

  Doc was great but have never received script. Keep getting the run around about what pharmacy the script was sent to. Oh, we didn't send it to your pharmacy, we sent it there. Go "there" we don't have a script. Contact customer support AGAIN, oh we sent it to a pharmacy that has a "like" name. We will be sure to send it "there". Still not "there". It is so sad. You think you found help, but all you found is someone to take advantage of desperation for help.

  ADHD Online

  Date: 09/26/2023

  Hello, we are very sorry for the issues that occurred a few months ago. If you are in need of any further assistance, we would love to make this right with you. Please give us a a call at 888-493-2343 and we'd be happy to help in any way that we can.

• Review fromEl C

  Date: 05/23/2023

  1 star

  El C

  Date: 05/23/2023

  If you're seeking to amplify your stress and negatively impact your mental health, this establishment is the perfect choice. I paid $180 for an ADHD assessment, which turned out to be a regrettable investment. I spent considerable time completing a generic questionnaire, ensuring thoroughness as I openly discussed the challenges and significant impact ADHD has had on my daily life. Towards the end of the assessment, there were questions related to anxiety and depression. I made it clear that I have been medicated for these conditions and emphasized that my ADHD symptoms persist despite taking antidepressants and anxiety medication. However, it appears that the providers completely overlooked this crucial information. Instead, they provided a diagnosis stating that ADHD cannot be confirmed due to the need to rule out the possibility that my symptoms may be attributed to another mental disorder, considering my history with depression and anxiety. I am genuinely surprised by the lack of competence displayed in reviewing my assessment, especially after numerous repetitive email exchanges. Furthermore, they refuse to provide a refund, despite their own terms and conditions, which state that doctors are obligated to consider the information provided as accurate and true.

  ADHD Online

  Date: 09/26/2023

  Hello, we are very sorry for the frustrations you may be feeling. We cannot guarantee a diagnosis of ADHD to anyone, but we hope you will take the recommendations provided into consideration. If you are in need of any further assistance, please feel free to reach out to us.