Complaints

This profile includes complaints for Guardsman's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Guardsman

  3196 Kraft Ave SE Ste 105 Grand Rapids, MI 49512-2079

  
• 

  Guardsman Furniture Pro

  4157 Point White Dr NE Bainbridge Island, WA 98110-4051

• 

  Guardsman Furniture Professionals

  1141 Basse Rd San Antonio, TX 78212-1004

• 

  Guardsman

  8321 Brandonwood Dr Fort Worth, TX 76182-6717

• 

  Guardsman Furniture Pro of NY

  521 Fifth Avenue Suite 1700 New York, NY 10175-0003

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased this service plan from Cantoni at the time of our furniture purchase. ******* urged us to purchase this furniture protection plan. The Guardsman Product was promised as an insurance protection for our furniture. We purchased a five year plan. Within this time frame, we filed a claim for a problem with our glass table as the table leaf had chipped. We had no contact from the company regarding our claim 1 month later. When I contacted the company I was told I need to be transferred to the claim processing department as a decision had been made regarding our claim. I was put on hold for over 45 minutes with no answer. I called back a second, third and a fourth time; each time 45 minute holds with no answer on the other end. I finally called, requesting to speak with a manager, and was told the manager would call me but no call came through. Additionally, when I attempted to file a claim online, my service agreement number could not be found. I had to call several times just to be able to get the link emailed to me so that I could file a claim. It seems like to me that this company is a scam and actually has no intention of processing or handling any legitimate claims. I urge other companies that sell furniture to be cautious when recommending this product to their customers and I urge all customers to be aware of this company as it is a scam. I repeat, this is not a legitimate business. I intend to take them to small claims court.

  

  Business Response

  Date: 11/27/2023

  We do apologize for the delay. Our records show the email below was sent to you today.  Once we receive a response we will complete your claim

  ----Original Message-----
  From: Guardsman Consumer Options 
  Sent: Monday, November 27, 2023 12:11 PM
  To: ***************************************
  Subject: CANTONI **** Guardsman Service .12385818
  
  Hello,
  
  Here are the options that are available to you for Service Request 
  
  A)Settlement option:
  
  Guardsman will send you a check in the amount of $1050.00 You will keep the dining table as is and the protection plan will end on this piece.
  
  
  ******Please verify the address you would like the check mailed to with your emailed reply.
  
  
  B)Replacement of the dining table
  
  Guardsman will send a purchase order to the store to have the dining table replaced. Replacement of the dining table will end the protection plan on this piece.  The store will pick up the dining table upon delivery of the new dining table.  Should you decide to have the dining table replaced, you will need to allow the store **** days to process the paperwork.  Any questions regarding the status of the replacement after the purchase order has been sent should be directed to your retailer.  The protection plan does not carry over to the new furniture, but your store *** allow you to purchase a new plan on the new furniture. 
  
  
        B-1) Buyback option:
  
  Guardsman will send a purchase order to the store to have the dining table replaced (see option B above). The store will NOT pick up the dining table upon delivery of the new dining table if you pay Guardsman $1580.00 with a ***** Mastercard, or **************** card. The protection plan ends on the dining table.  The protection plan ends on the dining table.  The protection plan does not carry over to the new furniture, but your store *** allow you to purchase a new plan on the new furniture. 
  
  
  ****Please call in to make the buyback payment.  Orders cannot be processed without a payment being made upfront.
  
  
  
  You will have 30 days to let us know how you would like to proceed with your request.  You *** either respond directly to this email or you can contact us at ************. Press 2 for existing claim, press 4 to follow up after a technician visit, press 1 to give your decision on options provided to you.
  
  *****
  Resolution Account Manager, **********************
  An ************ Company
  *******************************************************************************; 49512
  **************
  
  

• Initial Complaint

  Date:11/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had filed a claim for a repair on my Catnapper recliner online with an agent. My chair was coming loose off the bottom while sitting on the chair. I would have to go and play with it to get it to go back in. I had submitted my receipt and info needed while on phone with agent. They walked me through the steps. I called several times and was told they would sent me a response. I have been dealing with the issue now on and off for several months. Now, in October it completely broke off and no longer can be put back into place. I had placed another request and was sent an email 2 weeks later stating they needed the receipt again. I submitted the receipt immediately. 2 and half weeks goes by and I call and talk to a representative who puts me on hold to come back and tell me they the complaint is denied because I didnt submit the receipt previously. I said yes I did and he put me on hold and came back and verified that I did provide the receipt previously but was unsure to why the claims were not previously approved as there is not notes as to why but since there was a claim and it wasnt completed it is outside the 30 day and therefore has to be denied. I said it was an issue previously but officially broke in October and no longer can be put back in place and the chair cant be used anymore. He says you can file a reconsideration but they are not going to approve it. That this happens to many of their customers. How can that be? How come it took 2 weeks from the time I placed a request to them even responding to my request that they needed a copy of the receipt for the second request. Then never respond to that and say it has to completed within 30 days. I just want the chair repaired with the warranty I paid for. It shouldnt have taken till the chair broke to get someone to come out and fix it.

  

  Business Response

  Date: 11/13/2023

  Our records show that we were originally contacted on12/02/22 stating bottom frame broken on chair an invoice was requested at that time. We received the form 12/14/22 but did not receive the invoice.  We sent an email requesting the invoice on 1/5/2023 but we never received it. We were contacted again on 7/31/23 and the invoice was requested again. We received the claim form on 7/12/2023, however no invoice was received. We received another claim form on 9/4/23 again with no invoice. We received the last claim form on 10/8/23 and  we received the invoice on 10/16/2023. The terms of the protection plan state that you must provide the completed claim form and sales receipt/invoice within 30 days of when you first reported the damage to your furniture. Unfortunately, this timeframe was exceeded and we are unable to service this request.  

• Initial Complaint

  Date:11/06/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My dining table was purchased with a 5-year warranty from guardsman, it was delivered in October 2022, I filed a claim with Guardsman on June 26, 2023, because there was a large scratch on my table. I finally received a response on September 19, 2023, asking for more details. I have called multiple times, with no luck on getting an answer, even after ***** minutes on hold, at 2:00 pm a recording comes on the line and asks you to call back during business hours, I emailed asking for a follow up on October 11th. They finally gave me an offer that I'm ok with on October 26th but said I have 30 days to respond. Based on their response time I'll never get ahold of anyone within 30 days and based on other reviews they can say I didn't respond in time. I want a response from someone to verify they have received my response and verification of when the solution will happen.

  

  Business Response

  Date: 11/13/2023

  We do apologize for the delay. Our records show that the request for the settlement check to be sent to you was processed on 11/9/23.  Please allow 3-4 weeks from that date to receive the check in the mail.

  Customer Answer

  Date: 11/28/2023

   
  Complaint: 20832826
  
  I am rejecting this response because: I will see if the check actually arrives within four weeks, like they said, which would be next Thursday December 7th.  If I receive it, I'll let you know, and the case will be closed.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:11/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've had a Guardsman plan for my dining room table since 2020. I've been trying to submit a claim since September 2023. On October 3, 2023 a technician came out and said the damage was beyond repair. I haven't received any update since, and I've been on hold for over an hour each time I've called, then I get transferred or am on hold until they close. I even asked to speak to a supervisor, was ensure they would give me a call, and nothing. That was last week. If the damage can't be fixed, then honor the warranty and send a check for the amount of the table. I've followed the claim process to the ** and the lack of communication or follow up is unacceptable.

  

  Business Response

  Date: 11/13/2023

  We do apologize for the delay.  Our records show that we called and left a voice mail and then sent an email on 11/10/23.  We show that you did respond to the email and the purchase order for store credit has been sent to the Retailer. Please allow the Retailer **** days to process the paperwork.  

• Initial Complaint

  Date:11/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a couch and recliner from ******************** in ************** in September of 2021 along with the 5 year extended coverage through Guardsman Protection Plans. On July 5, 2023 I filed a claim for damage to my couch. The damage was due to my dogs scratching at the seat. My claim number is ********. I received a call at the beginning of August to schedule a technician to come out and view the damage and see if he could fix it. The technician showed up with his grandson on August 16th and told me that I would need a new seat cover. I received an email shortly after saying my claim had been sent to **************** for review. It took them 15 weeks since my original claim was made and 8 weeks since the technician came to my house plus an email from me on 10/18 threatening to report them to get a response. I received an email on 10/19 telling me that the part was ordered and it would be shipped to my address within 6-8 weeks. I received the part on Friday, October 27th. My issue with this is when I called today, November 6th, to make the appointment to have the technician come out I explained that due to the time it has taken to get this completed, my dogs have pulled a lot of the stuffing out of the seat on the couch. The nice gal on the phone explained to me that I would need to make another claim for the stuffing because that wasn't part of the initial damage. I would like to have my couch repaired appropriately without having to make a new claim for the stuffing and have it take another 4 months to get results. Who knows what the damage would be by then. I covered it as best I could to try to prevent further damage but if this had been completed in a timely manner then there wouldn't have been more damage.

  

  Business Response

  Date: 11/09/2023

  We do apologize for the delay in receiving your parts.  The protection plan allows for a one-time incident of animal damage per piece of furniture.  The original claim for the animal damage on the sofa fulfills the terms of the plan for animal damage. We are unable to service any new animal damage on the sofa.

  Customer Answer

  Date: 11/10/2023

   
  Complaint: 20830929
  
  I am rejecting this response because: There would not have been more damage had the insurance company been quicker in there response. I received the part within 7 days of the response from Guardsman saying they were ordering it.

  This Is just there way of trying to put the owners back on me when in all actuality it is the lack of Guardsman prompt response.

  Sincerely,
  
  ***********************

  

  Business Response

  Date: 11/20/2023

  The claim has been reviewed and we have no additional information.  The terms of the plan allow service for one incident of animal damage.  We are unable to service this request.

  Customer Answer

  Date: 11/29/2023

   
  Complaint: 20830929
  
  I am rejecting this response because: I sent this back rejecting their response before. I am hiring someone else to take care of what is their responsibility and will always claim that ****************** is a scam of a company and will never do business with them and encourage others not to do business with them. I have filed a complaint with Homemakers Furniture about Guardian and their practices. I am hopeful that ********** will find a different company to use for their warranty business. I appreciate you trying to be the mediator in this situation but when you are dealing with a shady organization it is difficult to get results.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:11/06/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the Gold plan under guardsman for my sectional which includes cleaning and repair as a part of service and I received an email stating that they will not be providing this service that I paid for in full so I would like a full refund for the Guardsman Gold plan. Attached is an email stating that cleaning was covered and now they are refusing to do that.

  

  Business Response

  Date: 11/09/2023

  Our records show that when the technician attempted to schedule an appointment you refused service.  The claim for cleaning of the stains was accepted with the exception of one cushion. We show that an email was sent to you on 11/6/2023 regarding this, The terms of the protection plan do not provide for a refund of the plan.

   

  From: ************ Request Followup 
  Sent: Monday, November 6, 2023 7:06 AM
  To: *************************** <**********************************>
  Subject: RE: Guardsman claim 12357925/Haverty's 
  
  Good morning,
  
  Thank you for your email.
  
  I have reviewed all of the notes on the claim. I now have a better understanding of the situation.
  
  The broken zipper was not accepted for service, so we will not be able to address any stains on that cushion cover.
  
  When you are ready to schedule service, please call **************
  
  
  Thank You,
  
  Guardsman Account Manager
  
   
  
  
  
  From: *************************** <**********************************> 
  Sent: Sunday, October 15, 2023 6:50 PM
  To: ************ Request Followup <*****************************************>
  Subject: Re: Guardsman claim 12357925/Haverty's 
  
  WARNING: This email originated from outside of the organization. Do not click links or open attachments unless you recognize the sender and know the content is safe.
  
  I do wish to have sectional clean I was told I needed the replacement cushions for sofa prior to cleaning and that he would reschedule and come back once received and that it is covered under my Gold plan with guardsman.
  Sent from my iPhone

  Customer Answer

  Date: 11/10/2023

   
  Complaint: 20829935
  
  I am rejecting this response because: The technician refused to clean sofa and constantly rescheduled and told me he had to have the cushion replacement before he could clean sofa. I then ask him to go ahead and clean sofa and again he refused to do so stating he will reschedule and come back out. 
  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 11/20/2023

  Our records show that the first time the technician out he needed to get additional approval to clean the stains.  We approved his request and he was advised to come back to the home and clean the stains.  The technician advised that when he tried to schedule the second appointment service was refused. If you want the sectional cleaned you will need to call the service center to have the work order resent to the technician.  There is nothing further we can do at this time.

• Initial Complaint

  Date:11/04/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a furniture protection plan from Guardsman 3 years ago because Havwrtys furniture recommended them I fokwd a warranty claim and until now after several weeks of wasting my time, I still h as she t received any service from them. Guardsman Protection plan is a scam and the company us commit to fraud!

  

  Business Response

  Date: 11/13/2023

  We do apologized for the dely. Our records show an email was sent to you on 11/10 with the options that are available.  If you have responded to the email you should receive a reply in the next 3 days.  If you have not replied to the email once we receive your response we can complete the claim.

  Customer Answer

  Date: 11/29/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:11/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a chocolate ******* power rocker/recliner from havertys on 11/28/21 for my husband. I noticed that the back of his chair began to lay down appearing that something inside of the chair had broken as well as the remote to operate its up and down motion had stopped working. I contacted this company around March 2023 to file a complaint. A repairman was sent out and he discovered the chair needed repair. He put a temporary switch on the chair for it to go up and down and said he would fix the problem inside the chair when the part come in and that it would be sent to me via mail in approximately 6 weeks. Here we are in November and still waiting on the part to repair our chair. Please help us get our chair repaired.Thank you.

  

  Business Response

  Date: 11/06/2023

  Our records show that we were advised by the Retailer that the chair that was serviced should not have been serviced as this chair does not have a protection plan. The protection plan covers the chestnut sectional and recliner. We show that an email was sent regarding this on 9/7/2023. If you have any additional questions please contact the service center at ************.

  Customer Answer

  Date: 11/08/2023

   
  Complaint: 20823696
  
  I am rejecting this response because:
  The receipt shows I have guardsman gold plan and kit.
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 11/20/2023

  the attached sales receipt does not show coverage for the chocolate recliner.  The only items that show coverage under the Guardsman plan are the chestnut recliner and sectional.

  Customer Answer

  Date: 11/28/2023

   
  Complaint: 20823696
  
  I am rejecting this response because:
  I was led to believe all of my items as requested were under warranty. I am still paying on this furniture that I have only had for a short time with no assistance with repairs due to it being faulty. I am very disappointed and if there is no resolution you have definitely lost a valuable customer.
  Sincerely,
  Mrs *************;
  ***************************

• Initial Complaint

  Date:11/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife and I purchased furniture and a protection plan for 5 years, when submitting a claim for our kitchen table before the warranty was expired it was long and annoying. Seems like a single man works there cause it was the only person I would be talking to each time I call. Wouldnt get any info correct until I called multiple times and had to sing the alphabet for him. The pictures were submitted with everything they asked for, an email was sent that ended up in my spam folder so was unseen. They wanted me to resend all the same info in emails and not from how i was told to submit them on the site. The email gave me a deadline or the claim wouldnt be accepted, well they declined the claim because I was a day over that deadline and they say the table damage wouldnt be covered under warranty anyways. Please tell me how a table that has no sort of sealer or protection from liquid wouldnt be covered. The table absorbed a bunch of water one night after a party and it warped/peeled the paint finish off the table. This company seems to just find any and ever reason not to cover or fix any of the issues that while at the store were told to us they are covered. But thats the store and the warranty company not having different responses.

  

  Business Response

  Date: 11/06/2023

  We do apologize that photos were requested, we do show that we did have the photos on file.  The sales receipt was requested in the initial phone call on 9/11/202 however, the sales receipt was not included when the claim was submitted.. The terms of the protection plan state that you must provide the sales receipt within *********************************************** damage to Guardsman.  As a courtesy we extended this date to 10/30/2023. The sales receipt was not received in our office until 10/31/2023.  We are unable to service this request.

• Initial Complaint

  Date:11/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a table and chairs from a local furniture store 3.5 years ago and got the Guardsman furniture protection warranty coverage. Almost a year and a half ago we filed a claim on one of the chairs because it broke. Guardsman sent out a service person who "fixed" it but didn't actually fix it. We called back a month or so later and they sent a different company/person to fix it. That person said it obviously needed a new part and the "repair" the other guy made was useless (obviously). He said he ordered a new part that would be delivered to us and we were supposed to call Guardsman and ask for him when the part was delivered to us. We waited a few months to receive the part, and eventually started calling the Guardsman number to ask what happened with the part. It was then that we really started having problems with contacting Guardsman. They only had phone hours on Monday-Tuesday, like 9-4pmEST. I tried to get through during those hours for several weeks but even if I made it during those hours, I waited on hold forever or was sent around a never-ending phone tree. Eventually they changed the days and hours. This past summer I called the furniture company for help expediting our claim. They didn't have any record of a claim being filed with Guardsman. They told me to call Guardsman and gave me a different number, but we couldn't reach anyone again. FINALLY, just over a month ago, I called the furniture store AGAIN and explained everything to a manager. He got Guardsman to email us a resolution email, in which we could get paid $20 to close the claim or get a replacement chair that we would have to pick up (and return the old one). We chose the option of a replacement chair. It's been just a couple of days shy of a month and we haven't received any emails other than a receipt of acknowledgement. It's been almost 1.5 years trying to get this ************ taken care of through the warranty that Guardsman offers.

  

  Business Response

  Date: 11/03/2023

  We do not show receiving a response to the original email sent on 4/26/2023.  We resent this email in 10/5/2023 and we still do not show receiving a  response.  Once we receive the response we can complete  procesing the claim.
  From: Guardsman Consumer Options 
  Sent: Thursday, October 5, 2023 2:56 PM
  To: ******************
  Subject: FW: Havertys Guardsman replacement options one counter height stool 12323086
  
  
  
  From: Guardsman Consumer Options 
  Sent: Wednesday, April 26, 2023 4:47 PM
  To: ******************
  Subject: Havertys Guardsman replacement options one counter height stool 12323086
  
  Hello,
  
  Here are the options that are available to you for Service Request  
  
  A) Settlement option:
  
  Guardsman will send you a check in the amount of $20.00
  You will keep the one counter height stool as is and the protection plan will end on the one counter height stool.
  ******Please verify the address you would like the check mailed to with your emailed reply.
  
  
  B) Replacement of the   one counter height stool
  
  Guardsman will send a purchase order to the store to have the one counter height stool replaced.  Replacement of the one counter height stool ends the protection plan on this piece. The store will pick up the damaged one counter height stool upon delivery of the new one counter height stool.  Should you decide to have the one counter height stool replaced, you will need to allow the store **** days to process the paperwork.  Any questions regarding the status of the replacement after the purchase order has been sent should be directed to your retailer. The protection plan does not carry over to the new furniture, but your store *** allow you to purchase a new plan on the new furniture. 
  Please keep in mind that if you choose for delivery through your retailer there *** be a delivery charge associated with it.  Guardsman does not get involved with any delivery charges or taxes.
  
  
  You will have 30 days to let us know how you would like to proceed with your request.  You *** either respond directly to this email or you can contact us at ************. Press 2 for existing claim, press 4 to follow up after a technician visit, press 1 to give your decision on options provided to you.  Emails are processed in the order received and *** take up to 30 days.
  
  
  
  Thank You,
  Guardsman Account Manager
  **********************
  An ************ Company
  1************
  Press 2 for existing claim, press 4 to follow up after a technician visit, press 1 to give your decision on options provided to you.