Complaints

This profile includes complaints for Guardsman's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Guardsman

  3196 Kraft Ave SE Ste 105 Grand Rapids, MI 49512-2079

  
• 

  Guardsman FurniturePro

  126 Wexford Ct Woodbury, NJ 08096-4217

• 

  Guardsman

  8321 Brandonwood Dr Fort Worth, TX 76182-6717

• 

  Guardsman Furniture Pro of San Diego

  2240 Main St #28 Chula Vista, CA 91911

• 

  Guardsman Furniture Pro

  PO Box 490603 Lawrenceville, GA 30049-0011

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My father purchased a recliner chair from ****************** in ***** ***** in 2018, with it he purchased a 5 year protection plan from Guardsman.com. Last year the recliner stopped working and he has been trying to get a repair by ********, the carrier of the warranty policy ever since. In February of this year he got very sick and has asked me, his son to continue to try and get a repair done. His customer ID at ********************** is ********. He filed a claim in early 2023 but go no response, so after I took over I filed another claim on his behalf, called Guardman, the recognized the first claim and sent a repair tech out on 6/20 to **** Kensington, ********** ** *****. He was unable to fix the chair and said that the company will have to make a call on wether or not to replace the char. He said I would be contacted, which I have not been. Furthermore, I tried to call Gaurdsman customer service today, was on hold for an hour then they hung up on me. Please have Gaurdsman contact me, they have my email but it's ********************* so I can get the repair complete on this chair for my sick father.

  

  Business Response

  Date: 07/05/2023

  Our records show we called on 7/3/2023 and left a voice mail.  We also sent the following email that same day.  Please reply to that email with the option you would like to choose.  Once we receive the response we can complete the claim.

   

   

  From: Guardsman Consumer Options 
  Sent: Monday, July 3, 2023 5:15 PM
  To: *********************
  Subject: Nebraska Furniture Mart lift chair / ******** / options
  
  Good afternoon,
  
  This is in follow up to the voicemail left for you today.  The lift chair is not repariable.
  Here are the options that are available to you for Service Request ********.
  
  A)Settlement option:
  
  Guardsman will send you a check in the amount of $470.00
  You will keep the lift chair as is and the protection plan will end on the lift chair.
  ******Please verify the address you would like the check mailed to with your emailed reply.
  
  
  B)Reselection option:
  
  Guardsman will authorize a store credit at the original store of purchase in the amount of $2354.00 which is what you originally paid for your lift chair. This allows you to choose merchandise in the store up to the above referenced amount. 
  
  The store will pick up the lift chair upon delivery of the furniture that you choose.  Should you decide on the reselection, you will need to allow the store **** days to process the paperwork.  Please be advised that upon issuance of the credit, you will have 60 days to use it. If you allow the credit to expire, Guardsman will not be able to reinstate it. The protection plan does not carry over to the new furniture, but your store *** allow you to purchase a new plan on the new furniture. Please keep in mind that if you choose for delivery through your retailer there *** be a delivery charge associated with it.  Guardsman does not get involved with any delivery charges or taxes.
  
  
  
      B-1) Buyback option:
  
  Guardsman will authorize a store credit at the original store of purchase in the amount of $2354.00 which is what you originally paid for your lift chair. This allows you to choose merchandise in the store up to the above referenced amount (see option B above).  The store will NOT pick up the lift chair upon delivery of the new furniture you choose if you pay Guardsman $705.00 with a ***** Mastercard, or **************** card. The protection plan ends on the lift chair and does not carry over to the new furniture, but your store *** allow you to purchase a new plan on the new furniture. 
  ****Please call in to make the buyback payment.  Orders cannot be processed without a payment being made upfront.  Chase cards and ********* cards are not accepted.
  
  You will have 30 days to let us know how you would like to proceed with your request.  You *** respond directly to this email with your decision or you *** contact us at ************. Press 2 for existing claim, press 4 to follow up after a technician visit, press 1 to give your decision on options provided to you.  Emails are processed in the order received and *** take up to 30 days.
  
  
  
  
  
  Thank You,
  Guardsman Account Manager
  **********************
  An ************ Company
  1************
  Press 2 for existing claim, press 4 to follow up after a technician visit, press 1 to give your decision on options provided to you.

   

   

• Initial Complaint

  Date:07/03/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Claim Number ******** Claim was opened in November 2022. After having ******* visit and declare BOTH the sofa and the chair declared unrepairable, we are STILL waiting for the work order that will allow us to visit the furniture store fore re-selection.Communication has been poor and efforts to call the company for final resolution have resulted in long wait times, dropped calls and indifferent service. Voice mails left for the management team have not been returned and emails have gone unanswered.

  

  Business Response

  Date: 07/05/2023

  Our records show that we spoke with you on 7/3/2023 and offered reselection for the sofa and chair.  A purchase order was sent to the Retailer on that same day.  Any questions regarding the reselection should be directed to the Retailer.

  Customer Answer

  Date: 07/11/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:07/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The motor on the recliner we purchased 2 years ago has gone out. We purchased a recliner on April 11, 2021. On April 11th, 2023 the motor went out. I filed a claim with Guardsman. On May 3rd they emailed a response that a technician would come out and assess the chair. On May 10th a technician came out and concluded we needed a new motor. Today is July 3rd. I have tried to call on several occasions only to be placed on hold for over an hour. I hung up the 1st time because I had to work. I am now currently on hold to speak to someone and it has been 50 minutes. I filed a claim on June 19th asking when they part would be ordered so the technician could fix the chair. When I check in the claim it states, "TECHNICIANS REPORT RECEIVED. We have received the technician's report. The Service Request is currently under review for further action." I have a 5 year protection plan that ends in ****. Why is it taking so long for a part. The technician is very nice and ready to fix it. This long wait of over 50 days is not right.

  

  Business Response

  Date: 07/05/2023

  Our records show that we spoke with you on 7/3/2023 and the following email was sent that same day. .  Any questions regarding the replacement should be directed to the Retailer.

   

  From: ************ Request Followup 
  Sent: Monday, July 3, 2023 11:58 AM
  To: *****************************************
  Subject: Furniture World Recliner 12342917
  
  Good morning,
  
  We have received the technician's information and reviewed it. Guardsman will be sending over a purchase order to the store to replace the recliner.  The store should contact you within about two to three weeks to advise you if in stock. The new recliner will no longer be covered under the protection plan. Please keep in mind that if you choose for delivery through your retailer there may be a delivery charge associated with it.  Guardsman does not get involved with any delivery charges or taxes.
  
  If you have any questions, please call our service center at ************** Monday, Tuesday, Thursday and Friday 8:30am to 5:30pm eastern standard time.
  
  Thank ************************************** Center
  Claims Specialist
  ************
  *****************************************

   

   

• Initial Complaint

  Date:06/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  First I would like say I have been a Loyal customer since ****. My complaint is with Guardman Furniture Protection Plan 3rd for Havertys Furniture after the store warranty is up. I first reached out to Guardman on April 26, 2023 for my sectional recliner sofa that was over $5000.00. I received the email back on May 1, 2023 thanking me for submitting my claim (********). The technician came out maybe two weeks after that only to tell me that it cannot be repaired. The emailed also stated that there is a delay ***** days from the service date. I called back to Guardman and they informed me that they have to order the part from Harvertys and Harvertys will mail the part to me then I have to call them back to send out a technician. Now I started calling ********* first but they push me back to Guardman because the sectional was no longer under warranty with them but I have to get the part from Harvertys. We are now in July tomorrow this is ridiculous. I feel like I am getting the tan about from both parties.I dont know why big business take advantage of hard working people who pay their bills on time and do the right thing to the best of their abilities and still get screwed over.I wanted to write this letter because at this point I feel like the outsider.. ************ is so hard to come by these day. I havent been able to recline my left arm recliner since April.As of today I have still not received the part from Havertys and I have not heard from Guardman. Please save the customer service jargon I know it all to well. I know you should have all the times I have followed up and still no resolution

  

  Business Response

  Date: 07/05/2023

  Our records show the purchase order for the parts needed to make the repair was sent to Havertys on 6/21/2023.  Guardsman does not order the parts. We do show that Havertys sent communication to us regarding the parts on 6/29/2023.  Once this communication has been reviewed by the appropriate department you will be contacted.

• Initial Complaint

  Date:06/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for Guardsman furniture protection plan. I filed a claim 3/13/23. It was approved 5/7/23. After numerous calls a repairman finally came to look at my Ottoman hinges that became bent causing the top to not close. The technician took pictures and said he would file a claim with Guardsman for new hinges. Thus far, I have not heard anything. The phone number for customer service says due to complications beyond our control the office is closed. Guardsman took my money and has done nothing to fix the problem that I paid for.

  

  Business Response

  Date: 06/29/2023

  Our records show we sent a purchase order for new hinges to the Retailer yesterday.  We also she the email below was sent yesterday.  Any questions regarding the replacement hinges should be directed to the Retailer.

  From: ************ Request Followup 
  Sent: Wednesday, June 28, 2023 2:02 PM
  To: ******************
  Subject: ******* Home Furnishings ottoman / 12337388
  
  Good afternoon,
  
  We have received the technician's information and reviewed it.  We are going to order the 3 hinges.  The part(s) can take **** weeks to receive.  However, the parts can take a little longer if coming from overseas.  Once you receive the part(s) please give us call so that we can install the parts at **************.  Due to the plan being a one-time replacement, the new parts would not be covered under the plan in the future if another stain or damage occurs.
  
  
  
  Thank ************************************** Center
  Claims Specialist
  ************
  *****************************************

• Initial Complaint

  Date:06/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a broken chair that has their gold packet insurance on it and its broke and I filed this in April towards the end and its broke an in my living room and the back is about a foot off the ground and ii have 1 and 2 year old grand kids that I babysit for and they climb on the back and it flips and I feel like they are just putting me off my grand children are going to get hurt I have no where to put it

  

  Business Response

  Date: 06/28/2023

  Our records show that the claim was submitted on 5/17/2023 and on 5/23/2023 we sent an email requesting a copy of the itemized sales receipt. This was not received in our office until 66/6/2023 at which time the work order was sent to the technician. We show that we spoke with you on 6/21/2023 and 6/22 6/22/2023 and advised that the technician's report  was received on 6/19/2023. These reports are reviewed in the order received and currently due to an unusually high number of claims these are currently taking ***** days to be reviewed.  Once the report is reviewed you will be contacted by phone or email.

  Customer Answer

  Date: 07/11/2023

   
  Complaint: 20223531
  
  I am rejecting this response because: I sent them 4 times the receipt and then the finally said they got it and they still havnt got in contact with me yet
  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 07/18/2023

  Our records show that we spoke with you on 7/17 and the following email was sent on 7/17.  Any questions regarding the store credit should be directed to the Retailer. 

   

  From: ************ Request Followup 
  Sent: Monday, July 17, 2023 11:59 AM
  To: ******************
  Subject: Guardsman Claim ******** _ Lifestyle Recliner
  
  Hello,
  
  The technician was not able to repair the Recliner, and we are not able to order the part or replace the items, therefore, we reviewed some options with you today and you decided to go with the reselection (store credit) option. Guardsman will authorize a store credit for the Recliner along with matching pieces if any at the original store of purchase in the amount of $380.00 which is what you originally paid for your furniture. This allows you to choose merchandise in the store up to the above referenced amount. 
  
   
  The store will pick up the Recliner upon delivery of the furniture that you choose. Please allow the store **** days to process the paperwork.  Please be advised that upon issuance of the credit, you will have 60 days to use it. The credit will expire ( 70 days from date). If you allow the credit to expire, Guardsman will not be able to reinstate it. Please keep in mind that if you choose for delivery through your retailer there may be a delivery charge associated with it.  Guardsman does not get involved with any delivery charges or taxes.
  
  
  If you have any questions, please call our service center at ************** Monday through Tuesday 8:30am to 5:30pm eastern standard time.
  
  
  
  Thank ************************************** Center
  Claims Specialist
  ************
  *****************************************
  
  

• Initial Complaint

  Date:06/22/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have the 5 year warranty. The form was long, confusing & difficult. There was not enough room for all of my damages on the form. I filled out the form with the most information I could. It took over a month to get a technician out to my house. When he came I told him that there was not enough space for all of the issues, but I listed them to ******** assessed & documented them all. Multiple weeks later I had to call again to see where my claim was at to be told on the phone it was approved. It still took almost a week to get a call to set up the service.Now I had filled out the original form with as much information as it could possibly contain & told the technician about every issue & had it documented. I had been told my claim was approved & my couch was now in service. Only now was I told that only part of my claim had been approved & to contact Guardsmith. Again I sat on hold & was told that no matter what their technician reports, they will only approve fixes on the original form & to submit another form. I was sent a link to attach the claims. A week later my secondary claim was not approved due to being over the 30 days. Guardsmith took over 30 days to approve the initial ********* was not informed that I needed to submit an additional one until I called them. Since then I have called back & left a voicemail with escalation, which they said will be returned in ***** hrs. I have received no follow up call & it has been over that timeline. I have reached out to the BBB liaison & have received no call back.This company is not operating in good faith. In no other industry is an insurance claim processed purely on what the customer said was an issue and not what the professional technician has examined and stated to be a problem. In every conversation Guardsmith tries to pass blame & refuses to listen or work towards a resolution. They are a slimy company that uses every trick in the book to ensure they can do as little as possible. Absolute waste of money.

  

  Business Response

  Date: 06/29/2023

  Our records show that we called you yesterday and left a message regarding the claim.  We also sent an email.  Please contact the service center for further assistance.

  Customer Answer

  Date: 07/11/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I was contacted via phone and this complaint was settled.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:06/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a couch from Overstock.com and along with that couch, an *************** plan from Guardsman. The plan sounded great and advertised itself as covering Any puncture, cut, tear, and rip from a specific incident in a section called WHAT IS COVERED. Being that I was also getting a puppy and knowing they chew on things while training, this seemed like a smart insurance policy just in case something happened. There is also another section in this plan called WHAT IS NOT COVERED and pet-related damage is not listed.Well, my puppy did tear the very nice piece of furniture I purchased so I filed a claim with Guardsman thinking I was covered. I was not seeking any replacement. I merely wanted the item repaired or to be provided a piece of the leather so I can take it to a place in town and have them repair it. Guardsman denied my claim and stated it was being denied because they do not cover any pet-related damage. I pointed out that the document advertised on the Overstock website has a section of what is not covered, and pet related damage is not listed. I also highlighted their own companys verbiage from the section indicating what is covered that literally says Any puncture, cut, tear, and rip from a specific incident but they simply didnt care. I dont claim to be an English major but the word any is pretty clear and there is no comma after that sentence to say something like excluding pet damage. Nowhere on the document advertised does it say that pet-related damage would not be covered.All I want is for Guardsman to honor the advertised policy language that led me to purchase the policy in the first place. Im not looking to replace my several thousand-dollar couch by any means. I just want it repaired or to be provided the leather so I can have it repaired myself because according to the language in their own document that I purchased, it should be covered.Guardsman claim #********

  

  Business Response

  Date: 06/26/2023

  Animal damage is listed under the "What is not Covered" section of the actual protection plan that was mailed to you on 9/22/2022.  We are unable to service this request.

   

  7. What is not Covered

  9.Improper ****************** or Misuse
  9.1. Your failure to care for and maintain the Furniture in accordance with the manufacturers recommendations, instructions or warranty.
  9.2. Use of Furniture for a purpose other than that for which it was designed.
  9.3 Cleaning methods other than those recommended by the Furniture manufacturer. For a list of codes and their meanings, visit guardsman.com/cleaningcodes.
  Fabric cleaning codes on upholstered Furniture can also be found on the manufacturers ID tag. This includes color loss or color change.
  9.4. Animal damage (such as damage from beaks, teeth, and claws).
  Repeated incidents of human and Pet bodily fluid/waste stains (including, but not limited to, incontinence) are considered non-accidental occurrences and are
  not covered under this Plan.
  
  

  Customer Answer

  Date: 07/11/2023

   
  Complaint: 20214731
  
  I am rejecting this response because: I purchased this 5-year insurance plan on 17 September 2020. The document that I provided, which I included as an attachment in my original complaint, clearly states any rip, tear, or puncture. Animal damage is not included in the "What's not covered" section of this document.

  Additionally, Guardsman itself claims in the above response to my original complaint that they sent me a separate document nearly 3 years AFTER I purchased the 5-year protection plan, which conveniently excludes animal damage.

  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 07/18/2023

  Animal damage is specifically listed under the "What is not covered" section of the protection plan. Please refer to section 9.4 in the protection plan. We are unable to service this request.

  7. What is Not Covered

  9.4. Animal damage (such as damage from beaks, teeth, and claws)

• Initial Complaint

  Date:06/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a service repairman come to my home in March. He said he was ordering the pieces to make my repairs and they would be to my home in 6 weeks. I have heard nothing and waited hours on hold with no answer. When I look up my claim number online it still shows being reviewed its now been 13 weeks. Claim number ******** Horrible customer support.

  

  Business Response

  Date: 06/26/2023

  Our records show an email was sent to you on 6/1/20023 advising we needed the tag information from your furniture in order to order the parts.  Once the information is received we can complete the claim.

   

  From: ************ Request Followup 
  Sent: Thursday, June 1, 2023 7:06 AM
  To: *********************
  Subject: Guardsman claim 12322489/Nebraska Furniture Mart 
  
  Hello,
  
  We have reviewed the technician's reports and would like to place a part order to repair the sofa, loveseat, and recliner. Part orders require a Style number, Serial number, and Cover number from the tag. The technician provided us with a photo of the tag from the recliner which is pictured below for your reference. We need the tag information from the sofa and loveseat. The tags should be located under one of the footrests of each item. 
  
   
  
  Thank you,
  Guardsman Service Center 
  
  

• Initial Complaint

  Date:06/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased on 9/19/2020 the GUARDSMAN GOLD COMPLETE PLUS 5 YEAR WARRANTY. I was never told that I had to complete the claim within 30 days of the incident. If that was the case I could have lied on my claim, but I told the truth and they denied the claim. I was told that anytime within the 5 years of purchase I could call and get a free cleaning and if anything went wrong they would guarantee that I would be taken care of. WHAT A SCAM

  

  Business Response

  Date: 06/26/2023

  The information on the timeframe requirement for requesting service is shown in two separate places in the protection plan.  It is written on the front of the plan and also under the section title "How to File a Claim" All claims are processed according to plan terms.  We are unable to service this request. 

  

  Business Response

  Date: 06/26/2023

  The information on the timeframe requirement for requesting service is shown in two separate places in the protection plan.  It is written on the front of the plan and also under the section title "How to File a Claim" All claims are processed according to plan terms.  We are unable to service this request. 

  

  Business Response

  Date: 06/26/2023

  The information on the timeframe requirement for requesting service is shown in two separate places in the protection plan.  It is written on the front of the plan and also under the section title "How to File a Claim" All claims are processed according to plan terms.  We are unable to service this request. 

  

  Business Response

  Date: 06/26/2023

  The information on the timeframe requirement for requesting service is shown in two separate places in the protection plan.  It is written on the front of the plan and also under the section title "How to File a Claim" All claims are processed according to plan terms.  We are unable to service this request. 

  

  Business Response

  Date: 06/26/2023

  The information on the timeframe requirement for requesting service is shown in two separate places in the protection plan.  It is written on the front of the plan and also under the section title "How to File a Claim" All claims are processed according to plan terms.  We are unable to service this request.