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Average of 19 Customer Reviews
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Review fromAlexander K
Date: 06/20/2025
1 starAlexander K
Date: 06/20/2025
My wife and I had our furnace and air conditioner replaced by Grapids in 2023. Every year we have had problems with both systems. The last three summers they have been unable to find the coolant leak in my AC. Three years in a row they have been unable to fix the leak and now are unable to make the repair before the hottest weekend this season. On top of that they want me to pay over $800 for their failures. I've been paying for the $15 a month service plan but will look elsewhere in the future. Strongly reconsider giving this company your business.
Grapids Home Services
Date: 06/25/2025
*******, I am so sorry to hear you were unhappy with the services you have received. Please call our office and ask to speak to our service manager at 616-453-1137 his name is *****.Review fromKeith K
Date: 02/24/2025
5 starsKeith K
Date: 02/24/2025
Great service!!! **** was friendly and fantastic!!! Been with GRAPIDS for 5 years and we’ve always had great results!Grapids Home Services
Date: 06/25/2025
Thank you for the 5 Star review, we appreciate your business.Review fromScott D
Date: 11/06/2024
5 starsScott D
Date: 11/06/2024
Grade A. Professional staff, high quality work. They replaced my furnace and water heater. It was a tough job. Highly recommend, glad I hired them for the job.Grapids Home Services
Date: 06/25/2025
Thank you for the wonderful 5 Stars.Review fromVahe G
Date: 11/06/2024
5 starsVahe G
Date: 11/06/2024
Did a great job and gave options in my budgetGrapids Home Services
Date: 11/07/2024
Thank you for the great review! We are so happy we could help!Review fromDoug S
Date: 10/29/2024
5 starsDoug S
Date: 10/29/2024
They did a great job of unclogging my pipes . The service guy was very helpfulGrapids Home Services
Date: 06/25/2025
Thank you *** for taking the time to give us a 5 star review.Review fromDenise J
Date: 09/23/2024
1 starDenise J
Date: 09/23/2024
Seeing SO many complaints about Grapids Home Services, I feel compelled to add my own experience. They also offered me a free inspection, but as it turned out, it wasn't a service tech who showed up, but the first half of a slick sales team. As with others, he said my heat exchanger was cracked and unsafe to use. Cue the big red danger tag, with the carbon monoxide warning (scares the $$ out of old people, you know). He showed me pictures of cracks, then called a mystery person for a second opinion. He made arrangements for slick sales guy #2 to show up a day later. Again, like others here, he suggested that it made sense to replace my ten year old furnace and also add central air for big $$$$. I was inclined to trust him, as I had used Grapids for years and was pleased with them thus far. Now, it seems like I was just being groomed for the kill. Older customer, older furnace... it's GO time! I agreed to the furnace/AC deal, although felt pushed (red flags galore) to get it done quickly for their best price. The installers were literally in my driveway with new equipment, as I was reading all the complaints from others who got this exact same pitch. I told them I was not comfortable with the whole thing and sent them packing. When I called the office later to get my down payment returned, the receptionist asked why I was not pleased. I started to tell her about all the similar complaints I'd read, when she interrupted with "you can't believe everything you read online", told me to enjoy my day, and hung up on me. Wow. Down payment was returned and I am DONE with them. It's too bad, as I believe their service people and installers are likely not even aware of the unscrupulous side of the business they work for. Oh, I did get a reputable company to inspect my furnace and surprise!.. "No problems found". He was also well aware of Grapids shady tactics. ******!Grapids Home Services
Date: 10/01/2024
Thank you, *****, for taking the time to share your feedback. We're sorry to hear that you didn’t feel comfortable moving forward with the system replacement. As you mentioned, we promptly refunded your down payment and canceled the installation.
At Grapids, we are committed to delivering five-star service and stand behind our 100% satisfaction guarantee. We also want to reassure you that if our diagnosis of your heat exchanger is incorrect, we will replace your furnace at no cost. Our team can remove the heat exchanger and physically inspect it, rather than relying solely on cameras to locate any cracks.
If there's anything more we can do or clarify, please don't hesitate to reach out.Review fromMary L
Date: 09/17/2024
5 starsMary L
Date: 09/17/2024
Great communication before and during my appointment, thanks for taking care of my a/c issueGrapids Home Services
Date: 09/19/2024
Thank you for the great review! We are so happy we could help resolve your A/C issue!Review fromJean M
Date: 09/12/2024
5 starsJean M
Date: 09/12/2024
Connor did a great job and took care of all our needs! He was warm, friendly, professional, and not pushy.Grapids Home Services
Date: 06/25/2025
Thank you for taking the time to give us a 5 Star review, we appreciate your businessReview fromHeather D
Date: 07/02/2024
5 starsConnor did a great job with our service today. He showed up on time and completed the job quickly. He was very friendly and knowledgeable. Would definitely recommend!Review fromJohn D
Date: 06/20/2024
5 stars***** performed diagnostic tests on our Carrier Infinity HVAC system to determine why we were experiencing problems with our low-medium-high speed furnace fan settings. He methodically checked everything, very professional, we were impressed. We went through a reset, everything is performing properly, and the furnace fan speeds are functioning now. We highly recommend , and***** GRapids services. Prompt and professional.
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