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Business Profile

Home Décor

Inspire Me! Home Decor

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Home Décor.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/13/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 12/02/24, I purchased the following item from the Inspire Me! Home Decor website:14 Silver Modern Handle Round Marble Tray X 1 for $***** USD At that time, I received an email with the following confirmation information :Dear ******** *******,Thank you for your recent order with us!We are currently processing your shipment, which will take approximately 3-7 ******** are receiving this email because of an order you placed with us. If you have any questions or need further assistance, please dont hesitate to reply directly to this email: *************************** Order Number: #***** Transaction ID: ****************** Order Date: Monday 2nd December 2024, (PST),Total: ***** USD To date, I have not received the item I purchased, nor have I received a response from the company regarding my purchase. I was not able to find a telephone number for this company. I am concerned that my purchase was a scam. I just want the item I purchased or a full refund.

  • Initial Complaint

    Date:08/12/2022

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order no the first one with them and I get wrong items and damages . Emails and texts them several times and always something different but I dont get my items correctly and answers either . Since I paid with a system they keep charging and still have some balance but I dont have my order fixed . Please help . Thank you very much.

    Business Response

    Date: 08/15/2022

    Hi, 

    It looks like the issue was resolved last week. We checked with our customer service and the order has been received with correct, non damaged items. We apologize for the inconvenience and thank you for being the best part of IMHD.

     

    Sincerely, 

    IMHD Team

    Customer Answer

    Date: 08/16/2022

     
    Complaint: 17694500

    I am rejecting this response because: STILL MISSING REPLACEMENTS ITEMS FOR DAMAGED THEY JUST EMAIL *************** AT THEIR CONVENIENCE.

    Sincerely,

    ***************************

    Business Response

    Date: 08/24/2022

    We have been in touch with our customer since she reached out to us informing us about the issue. We value our customer's satisfaction and work hard to make sure our customers are always happy. The replacement she was waiting for was shipped out the day after we received her email informing us that she still needed those replacements. We emailed the customer the tracking number the day her replacement was shipped. Unfortunately we do not have control over how long it takes shipping carriers to deliver orders. Per the image provided in this email, the replacement was delivered on August 17, a day after our customer mentioned to the ******************** that it had not been received yet. Which we are assuming is why she submitted that response. Also, per the attachment provided, we responded back to our customer the next day with the tracking number for her replacement order that went out the day after we were informed she still needed her replacement for these items. That tracking number provides constant updates on when the order will be delivered.  We are reaching out to our customer this morning again to see if there is anything else she needs from us at this point.

    Thank you, and please let me know if there is anything else you need from us on this matter. 

Inspire Me! Home Decor is NOT a BBB Accredited Business.

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