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Business Profile

Hospital Supplies

Airway Oxygen, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hospital Supplies.

Complaints

This profile includes complaints for Airway Oxygen, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Airway Oxygen, Inc. has 16 locations, listed below.

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    Customer Complaints Summary

    • 15 total complaints in the last 3 years.
    • 7 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/27/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They call and tell you that certain supplies are covered by your insurance and will be shipped free. Then later you get a large bill for the items they said are covered and free. They lie to get you to order supplies.

      Business Response

      Date: 07/31/2023

      Thank you.We have received the complaint and will work with the patient to get this resolved.

    • Initial Complaint

      Date:11/13/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      A representative called me to tell me that my insurance would 100% cover products she wanted to sell me so I agreed. I later received an invoice for products. I took the products back to them on 7/26/22 and have a receipt. I now received a collection notice for the products I returned.

      Business Response

      Date: 11/21/2022

      We apologize for any inconvenience caused to the consumer.  We have reached out to him to discuss the complaint and will work with him to resolve the issue.  If there are any questions, I can be reached at ************

      Customer Answer

      Date: 12/01/2022

       
      Complaint: 18398608

      I am rejecting this response because: the unethical work practices were not addressed. That was the root cause of this issue. What training is going to be completed to be sure customers are not called and lied to on the phone just to get orders placed? 

      Sincerely,

      *******************

    • Initial Complaint

      Date:11/08/2022

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On August 2,2021 , I received a CPAP machine from Airway oxygen in ************* ******** with a 13 month rent to own contract. After I signed the contract the billing was switched to adapt health ************.My 13 month contract ended September 1 2022. I called the manager *********************** at ************ to confirm that as well as **** and ****** there . They all agreed. I talked to ***** in billing and ********************* after I received a past due letter from Adept ***** on October 24th stating I owed more money. ***** and ***** said I do not however the matter is not been resolved. Adept health and Airway oxygen are attempting to extort money from me.

      Business Response

      Date: 11/21/2022

      Hello!

      To Whom, It May ******************** you so much for reaching out to us regarding this complaint. We apologize for the delay in our response.

      Our team is diligently working to resolve this matter asap and we will also contact this patient with our findings.

      Thank you,

      The Resloutions team

      Customer Answer

      Date: 11/30/2022

       
      Complaint: 18374522

      I am rejecting this response because: I owe them nothing

      Sincerely,

      ***********************

      Business Response

      Date: 12/15/2022

      Hello and thank you for bringing this matter back to our attention.

      We are diligently looking deeper into this matter and a team member will be assigned to investigate
      and will be in contact with you.


      Thank you
      Corporate Compliance department

      Customer Answer

      Date: 01/07/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***********************

    • Initial Complaint

      Date:09/27/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      While visiting ******* ******** for 3 days in May 2022, I used wheelchair rental service from Airway Oxygen, Inc.. The rental was quoted as $65 for 3 days. It was a one time transaction and the wheelchair and any accessories was returned to the store on the final day. Airway Oxygen has been billing my credit card monthly through reoccurring billing from a company in ******* called HME Billpay. The company in ******* claims my card was given to them in person, in *******, and authorized for monthly payments at $65. Not only is monthly billing incorrect, the initial payment was billed at $80, not the $65 quoted. I did not realize auto-billing was taking place and have notified my bank as soon as it was known and they have stopped payment. I attempted to contact HME Billpay to advise of the error but HME ******* said they were unable to assist. They wanted personal information that I am unwilling to provide as I never agreed to their terms of billing and do not do business with this company. They have been notified of the fraudulent billing error but continue to send statements and now say the account is past due. The most recent invoice number is *********. My bank understands that this was a one time rental, I LIVE IN *****, and that there's no reason for me to have authorized auto bill pay.

      Business Response

      Date: 10/07/2022

      Thank you for reaching out. We will contact the patient to assist with the issues

    Airway Oxygen, Inc. is NOT a BBB Accredited Business.

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