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Business Profile

Remodeling

Matheison Home Remodeling

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/19/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We hired ****** in January to do update work on our laundry and bathroom- new floors, shower, toilet , vanity, shelves, storage cabinets. We actually are happy with the work , but what has happened is , he never came back after May 2 when final payment was made , to install the countertop in the laundry room. He measured it and was to order it from ************************** in *********. He said it would take 3-6 weeks. I texted him June 6. He did not respond. I left him a voicemail June 12 and he didnt call me back. My husband and I went to the granite shop June 13 and they had not received a payment or measurement from ****** for the countertop. This was disappointing to hear but not totally unexpected I guess by this point since we hadnt heard from ******. I sent him another text June 13 regarding this info. He did not respond to that text. ************************** was able to fabricate our countertop with the measurements we took and July 14 we picked it up and my husband installed it. What I would like is a refund of $222.00 for the countertop we had to pay for again when we had already given money to Matheison Home Remodeling for it.

Matheison Home Remodeling is NOT a BBB Accredited Business.

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