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Business Profile

Carports

Midwest Steel Carports, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Carports.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/25/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a steel shed from Midwest steel a couple years ago, in june i had a tree branch fall and do some damage to the building. I contacted them to get a quote going to repair it and was told someone would stop out to get that going. No one ever showed, i called again and was told there was no record of my previous call. They again said someone would stop out. After a couple weeks I called again and finally the install crew stopped out to take a look and said I would get a call from the office with a quote in a couple days, never got a call back. I tried calling, emailing, sending a message through their website. Never got a response. I left a 1 star ****** review and they said on there to call and gave me a number and extension so i called that and left a message and never got a call back. I still am in need of the repair work and have started to attempt some of the repairs myself so I have now incurred some cost but really need the repairs done by a professional since my insurance company has paid me out for the repairs and i need to show them that reapirs are done.

    Business Response

    Date: 11/26/2024

    Thank you for bringing this matter to our attention. We can absolutely assist you in completing these repairs for your insurance claim. Our apologies for the lack of communication and follow through thus far. If you email us as many photos and videos of the damage to your building as possible to ********************************** then I will be able to personally oversee your repair to ensure your project is completed and you are satisfied with the end result. 

  • Initial Complaint

    Date:11/27/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contacted the company about having a building built. I assumed that it was for a building that kept water out otherwise why would I have paid ********* for a leaky building but they didn't give me the option for a seal between the metal and the concrete so I assumed it was included. They didn't give me an option on alot of things that I see on the website like insulation and heavier metal. I would have wanted both of those. Now i have to spend thousands more to insulate it. I work in the trades and whenever you are putting a wall on concrete you put something in between it to seal it but they didn't do that and it wasn't sealed. they told me I had to caulk around the outside so I did that and that didn't work. So now they are charging me more money to come out and do some kind of flashing on The bottom hoping that it will fix it. That was a couple weeks ago and havent heard anything since. So now i dont know what to do. I withheld the final payment and told them they aren't getting it until it is fixed. If I would have known that the company was so hard to deal with and so un organized. I would have had another company build it right. the pictures I included were after a 1 day of drying out if I am spending this much money I feel like I should be able to get the building I want

    Business Response

    Date: 11/28/2022

    ******, 

    Thank you for sharing your experience with us! We are very sorry to hear that our team did not fully inform you about all product options available. We will definitely take this as feedback to improve our services! Our team is working dilligently to help fix this issue for you and plan on visiting your site within a week to make this right. Again, we are very sorry for the inconveniences this has caused you. If you have any questions prior to your upcoming site visit, feel free to contact our Client Relations, ***, directly at *******************. 

    Customer Answer

    Date: 11/30/2022

     
    Complaint: 18458231

    I am rejecting this response because: I am having to paying for the businesses issues and to fix it and they keep asking about the rest of the money and they haven't earned it. It should have been done right the first time I talked to a contractor  and he asked (what kind of Half a** business I hired to build the building.) If you aren't going to offer options don't have them on your website I asked about insulation when I ordered the building and they said they didn't do it .but after I looked on their website and it says they offer batt insulation. So now instead of doing it before the metal was put on like it should have been I am trying to insulate it from the inside. I can't believe this is how an accredited business conducts themselves 

    Sincerely,

    *********************

    Business Response

    Date: 01/09/2023

    ******, 

    Thank you for taking the time to share your experience with us! We highly value our clients and their experience with us our team. We have communicated this information with our Client ******************** and it looks like we are currently working with you to find a solution! We appreciate your patience and will continue to maintain communication with you! If you have any questions or concerns in the meantime, please feel free to reach out to us directly at ************** or *********************************. 

    Customer Answer

    Date: 01/10/2023

     
    Complaint: 18458231

    I am rejecting this response because:

    Sincerely, they aren't doing anything more to resolve the issue they want me to change my reviews so they say good things and if I do that they said they will give me a discount. They still keep wondering when they are getting  paid.but other than that my buddies kid could have cut the metal straighter for their (fix) in the spring I am probably going to have to hire someone to take the metal off and do it right and make it how I want it or I will have to try to do it myself. I just want to be done with this I know I got screwed I should  have  just ordered a building  and had some buddies help me put it together ****** learned. Don't use bbb accredited businesses. For anything  cause the service has been awesome  lol. I have showed pictures to contractors and the concensus is I got ******. I was excited to build my dream building and it has turned into the biggest disappointment. And is going to be a giant money pit


    *********************

Midwest Steel Carports, Inc. is NOT a BBB Accredited Business.

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