Reviews

Review Details

• Review fromSeneca B

  Date: 08/15/2023

  1 star

  Seneca B

  Date: 08/15/2023

  I have an open claim from a hail storm on 6/15/23. Hastings' adjuster came out to my home on 7/9/23. I reached out to my claims representative on 7/27/23 when she stated she is still working on my claim. Since then she has been unreachable. I've contacted her and her supervisor twice by leaving voicemail, sent an email to their claims department and also completed a contact form through my online account access. In addition, I reached out to my agent who has been trying to contact them. I have significant damage to my home and garage but most concerning is the broken skylight that remains boarded up for two months now. My neighbors all had similar damage and have not only had their claims settled but the repairs made while I am still in limbo.Understanding that they have been busy with claims (as all insurance companies have) but not contacting me at all is unprofessional and frankly, unacceptable.
  

  Hastings Insurance Company

  Date: 08/16/2023

  Hi ****, Thank you for your feedback. We appreciate you bringing this matter to our attention. Your claim has been escalated to our management team. If you have additional information you would like to share, please email [email protected]

• Review fromVernon M

  Date: 06/29/2023

  1 star
  Approximately 4 months ago we were in a car accident with a Hastings customer, our car was totaled we both have medical bills from the accident. The claims agent has dodged my calls for the last month. The car has been taken care of, but the over $8,000 worth of medical bills are still outstanding and Im about to be turned over to a collection agency. I could pay the outstanding bill ( eventually) but if I do Im concerned that Hastings will just not pay me and Ill be out the entire sum.

• Review fromSarah J

  Date: 12/28/2022

  1 star

  Sarah J

  Date: 12/28/2022

  I was a loyal insured of Hastings Mutual for years. I payed my bill on time through bank draft for years without interruption or delay. Unfortunately, in late October, my ACH didn't go through because of an identity issue at the bank. By the second week of November, they had canceled my policy. My coverage lapsed for 1 day, and unfortunately, my daughter had a small fender bender that same day. Hastings Mutual, in their infinite wisdom, decided not to reinstate my policy DESPITE the fact I was a loyal and responsible customer for years. When they spoke to me on the phone, they were cold and refused to grant me an internal review of their decision. Furthermore, they denied making calls to other customers about their policy expirations, and failing to offer the same service for me. My local agent was very kind, and apologized profusely. He was embarrassed that his company, which was known for respectable business practices, would be affiliated with Hastings Mutual. I told both my locale agent and HM that I would contact the insurance commissioner for the state, which I have done. At the end of the day, I will rebound from what amounts to a 10,000 personal loss, but I will make it a personal mission to inform the public that Hastings Mutual does not follow the insurance commissioners requirements of having fair and equitable practices for all parties. Furthermore, as they told my local agent, their mode of business is to avoid having to pay claims at all costs, even when it is their responsibility to do so. In the long run, this will cost them much more than 10k. I'm operate a chain of small businesses and will recommend that everyone considers doing business with strongly consider competitors like *****, *****, and ******...companies who have a history of conducting themselves with professional integrity.
  

  Hastings Insurance Company

  Date: 01/17/2023

  Hastings Mutual takes all inquiries seriously, and we strictly follow our operating procedures in the process. We fully reviewed the account at the time of the loss, and the complaint filed with the Department of Insurance. In our internal review, we found the policy lapsed for several days,and notices requesting payment and of cancellation were mailed to the insured,well in advance of the loss. As an insurance carrier, we do not contact our Insureds via phone - our method of contact is in writing, which is required by law. As is our operating standard, several written notices were mailed to the Insured. The reinstatement of the policy was denied based on several factors,not merely the non-payment of premium.