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Business Profile

Car Dealers

Laker Motors, LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:01/04/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I traded in a Chrysler 300M in early December, but have STILL not received compensation for it. NOR have I received the registration on the **** Explorer I bought when I traded All I am getting is excuses. The Sec of State says Mi dealers have 15 days to process the registration information. it has been about 45 and Laker still has not. They keep saying they will send a check for the Chrysler but then do not

    Business Response

    Date: 01/09/2023

    ****************** purchased a vehicle on 12/8/2022. Dealers now have 21 days to complete the process with the Secretary of State.  ********************** paperwork was returned to us because he did not provide the address of the lender from which he secured the funds to purchase the vehicle.  This was needed to process his paperwork.  After securing this information, I resubmitted his paperwork.  His registration was mailed to him on Saturday.  

     As for the $300.00 for his trade in, he was credited with the $300.00 on his paperwork, but when he came to pick up his vehicle he came with a check from his bank for the amount without the trade in.  Therefore his paperwork had to be sent to our office staff for a check to be issued to him.  This check was mailed to him on !/4/2023.

    We maintained contact with ****************** throughout the process and believe this complaint is totally unwarranted.

    In addition, given that all of this occurred during the Holiday's when the Secretary of State and the *********** were closed and during a huge blizzard which caused shutdowns everywhere, I believe ****************** was provided timely service.  

    If you have additional questions please contact us directly at Laker Motors.

    Thank you, *****************************

    Customer Answer

    Date: 01/10/2023

     
    Complaint: 18682443

    I am rejecting this response because:

    Sincerely,

    *************************

Laker Motors, LLC is NOT a BBB Accredited Business.

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