Complaints

This profile includes complaints for Upper Peninsula Power Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Upper Peninsula Power Company has 4 locations, listed below.

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  Upper Peninsula Power Company

  500 Washington St Ishpeming, MI 49849-1238

• 

  Upper Peninsula Power Company

  500 N Washington St Ishpeming Ishpeming, MI 49849

• 

  Upper Peninsula Power Company

  18494 Houghton Canal Rd Houghton, MI 49931

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  Upper Peninsula Power Company

  PO Box 60055 Prescott, AZ 86304-6055

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/27/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had ***** for years. I was on the budget billing plan as i am terminally ill and on disabiltiy . while hospitalized this last year they booted me off the plan . i have gone through ***, superior watershed, etc trying to get assistance with my utility bill since then. i ****** home 1400 a month and my rent is $1000, this is killing me when my bill is over $300 and pending shut off. i was told by uppco i can try to appeal the decision to be kicekd off budget billing as i have exhausted dhs and superior watershed funding. please help if you can!

  Business Response

  Date: 04/01/2025

  I have contacted ****** regarding the complaint. She hasn't contacted our office since 1/2025 so I was able to clarify a few things with her. The last customer payment was 7/2024. ****** was previously on a special Affordable Payment Plan where she enrolled with ****************** under MEAP assistance. Being enrolled in that plan requires monthly payments in order to continue the 24-month plan, unfortunately default of the program occurred 10/2024. Notices of interruption do get issued when customers do not make payments or have a satisfactory payment arrangement which is what occurred on her account. She has exhausted ***** funding limits for this year; however she may be able to get additional assistance through MEAP via Superior Watershed. She will contact them to inquire. I also suggested we focus on reducing energy consumption and we have energy efficiency programs to assist in that area which we will get her involved with. I shared additional shut off protection information with her. We will work together to see if we can provide any further assistance on her account/energy usage.

• Initial Complaint

  Date:11/09/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have no choice but the stay with UPPCO because of where I live. Every time I talk to a lady named *** she is rude to me. Today I asked to talk to a supervisor. The supervisor was not available. All the time my bill is going up. I paid way less when I lived in *********. I feel this power company is price gouging. There is no reason for the power bill be most of my bills combined. I am even on a low income program and my bill is still so high.

  Business Response

  Date: 11/10/2023

  I was able to discuss ****************** concerns with her and have developed a plan forward to assist her. In a review of the monthly kWh consumption, we are finding that ****************** household is using more energy then previously budgeted for. As part of the affordable payment plan that she is on, if energy increases, the monthly budget amount needs to be increased. If energy decreases, the monthly budget amount can be adjusted down. Due to the increased consumption, a large deficit was created resulting in a large budget increase. 

  I have asked ************** to contact the MEAP provider who enrolled her in the program to see if they can assist with the monthly payment. Upon completion of the 2-yr program in December, I suggested she apply for State Emergency Relief funds with DHHS to help cover the deficit and then reapply for enrollment in the program again. 

  We will continue to work with ************** to assist in her getting her home energy consumption down.  

• Initial Complaint

  Date:08/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Upper peninsula power company keeps backing up the date we get power me and my mom live in a house that hasnt had power in 2 years they past the 30 day limit cause they kept telling me it would take up to 30 days to get power. Every time I called them it was a different story onto why it was taking long. They were lying to me! The power was supposed to be hooked up this week and now I get a call saying next week now. I want my power on Monday 8/14/23

  Business Response

  Date: 08/16/2023

  ***********************, Operations Manager, spoke with ********************* 8/14/2023 to inform her that the job at ********************************** was scheduled to be energized Tuesday, 8/15/2023. ****************** explained to the customer UPPCOs timeline and why we required the inspection and a signed contract before our work can be completed. He informed her that once we received all of the necessary documentation, the job is slotted into the Operations queue for completion. The customer was very understanding; however, she was disappointed in the time it took for UPPCO to provide service and the dates provided to her. 
  
  UPPCO received the final necessary documentation on 7/31/2023 and the property will be energized on 8/15/2023, within our 15-business day requirement There was a miscommunication between the ************************ and UPPCO (the name and address on the inspection were not initially accurate), although this ultimately did not cause any delays; however, it did cause frustration for the customer.  

  The service is now energized as of 1:30 p.m. 8/15/2023. Our Operations Supervisor stopped to gain access to the backyard to hook up the service and spoke with the customer who was appreciative and happy to get the power to their property.