Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Share
Business Profile

Fireplaces

The Grate Haus

Reviews

Customer Review Ratings

5/5 stars

Average of 23 Customer Reviews

Want to share your experience?

Leave a Review

Review Details

  • Review fromAdam K

    Date: 02/22/2024

    5 stars
    Fast and excellent service. Would highly recommend them for any of your needs.
  • Review fromJulie B.

    Date: 01/20/2024

    5 stars
    He did a good job however I honestly believe I was overcharged for said repairs. It is made in ***** ***************** much is and why are poor quality parts so expensive? ***** on the internet, ****** installed? I have a wood burning stove now because wood is cheaper than furnace parts...just saying. I wasn't even living here for the past 6 months but my **************** bill was ******?..,,, smart meters are hackable ask my neighbors that don't speak English.
  • Review fromSamantha M

    Date: 01/13/2024

    5 stars
    He did a great job of troubleshooting the problem with our thermostat. We've gone through 3 of them only to find out a wire was missed on installation.
  • Review fromMichael U

    Date: 11/25/2023

    5 stars
    **** was on time and quick to find the problem very Satisfied with his service!
  • Review fromBeverly M

    Date: 11/06/2023

    5 stars
    **** was very knowledgeable. Provided in ******** terms, furnance issue.
  • Review fromJohanna W.

    Date: 11/01/2023

    5 stars
    Aspen did a great job! Quick turnaround. Completed in one day. They went over everything with me. Woke up to a toasty home! And my basement where they worked was left clean!
  • Review fromKaryl B

    Date: 09/20/2023

    5 stars
    Responded same day with no issues. Technician was friendly and knowledgeable. I would definitely recommend them to others.
  • Review fromMark M

    Date: 07/12/2023

    5 stars
    Courteous, professional, thorough. ************** was on time and did an excellent job.
  • Review fromJoyce I

    Date: 06/19/2023

    5 stars
    **** of AspenHeating and Cooling did a very good job he arrived on time and didn't waste time.
  • Review fromWilliam C

    Date: 06/15/2023

    5 stars
    Came on time was very good at checking the air-conditioning annual inspection. He was very friendly and nice to work with.

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.