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Business Profile

Fireplaces

The Grate Haus

Reviews

Customer Review Ratings

5/5 stars

Average of 23 Customer Reviews

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Review Details

  • Review fromY H Ted S

    Date: 06/06/2023

    5 stars
    ***** from Aspen One Hour came to my home on time to talk to me about my Air Conditioning Unit that needed to be replaced. He was courteous, helpful, informative and helpful to get a replacement unit installed. Once all the information was received and payment was arranged, Tuesday was the installation day occurred. The crew was friendly and went about their business of installing the new unit. I have dealt with Aspen One Hour for the last 26 years and they have always been prompt and helpful. Thanks for you excellent service.
  • Review fromChristine O

    Date: 05/24/2023

    5 stars
    Aspen always sends out great technicians. ******* was fast friendly & very competent.
  • Review fromLorie G

    Date: 04/26/2023

    5 stars
    After having a terrible experience with a popular home warranty company, I called Aspen. Desperate for help with my furnace after not having heat for a week, they sent someone over the same day. I needed a new furnace (which was not a surprise) and within 2 days it was all taken care of.My experience with Aspen was stellar. Every person I talked with was professional, knowledgeable, and friendly. I highly recommend Aspen for any HVAC needs.
  • Review fromAdam K

    Date: 03/08/2023

    5 stars
    ***** from Aspen lived up to every expectation I had for expertise, knowledge, customer service and just overall kindness. Aspen Heating & Cooling is a great place especially when in need!
  • Review fromThomas B

    Date: 11/16/2022

    5 stars
    *********************,was very professional and educational. And helped me understand things about my furnace.
  • Review fromBarbara S

    Date: 11/07/2022

    5 stars
    **** was very professional and yet friendly. He very efficiently found and corrected the problem with my furnace.
  • Review fromNancy D

    Date: 10/18/2022

    5 stars
    ******* is very knowledgeable and awesome to work with. The entire Aspen team is incredible!
  • Review fromGregory W

    Date: 10/04/2022

    5 stars
    Extremely professional, friendly, through and did an overall great job.
  • Review fromDustin G

    Date: 09/16/2022

    5 stars
    Honest , on time and very reasonable prices. Aspen is definitely my company now!
  • Review fromVenkat K

    Date: 08/31/2022

    5 stars
    The Tecnician is very knowledgeable and did a great job

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