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Average of 185 Customer Reviews
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Review fromPaige L
Date: 07/29/2022
5 starsPaige L
Date: 07/29/2022
Amazing customer service and great value for your money. I love knowing we have extra protection for our home from a company that cares!
America's Preferred Home Warranty, Inc.
Date: 08/01/2022
Hello Paige,Thank you for this excellent review of your experience! I am so happy that you have enjoyed our award-winning customer service team and the level of excellence and care they provide. We have got your back with many covered items throughout the home and attached garage. This short video will explain some of the items covered under your warranty: https://bit.ly/2WwrHqZ.We are available 24/7/365, should you need to file any claims or have any questions and we look forward to speaking with you. Respectfully,Customer Care Support Team **************************** America's Preferred Home WarrantyReview fromDrew M
Date: 07/28/2022
1 starDrew M
Date: 07/28/2022
The ******* and dime replacement parts. Ac blower went bad and would only cover the module side of the motor. Even though the ac company said they will have to replace both the module and motor. Waste of money.America's Preferred Home Warranty, Inc.
Date: 07/29/2022
Hello Drew,Thank you for taking the time to tell us about your experience; I can understand your frustration with the claims determination. However, I am pleased to advise you that after review of your claim I was able to make an adjustment in your favor.I have reached out to you to review the adjustment; please respond to the voicemail left on your phone to proceed with this claim. There are many covered items for further value and satisfaction to our homeowners; check out this short clip to see some of the items covered under the warranty: https://bit.ly/2WwrHqZ.Respectfully,Customer Care Support Team **************************** America's Preferred Home WarrantyReview fromMadeline I
Date: 07/25/2022
5 starsMadeline I
Date: 07/25/2022
America's Home Warranty gives us wonderful peace of mind, so we know we won't have to face a big replacement cost for any of our appliances. AHW has been a wonderful company to work with!America's Preferred Home Warranty, Inc.
Date: 07/26/2022
Hello ********,Thank you for this excellent review of your experience with Americas Preferred Home Warranty! I am pleased that we are able to offer you peace of mind and we look forward to assisting you in the future, should the need arise. One of the greatest benefits of our warranty is the freedom to choose your own licensed contractor; check out this short clip for more information: https://bit.ly/2WzFaid.Respectfully,Customer Care Support Team **************************** America's Preferred Home WarrantyReview fromMackenzie H
Date: 07/21/2022
5 starsMackenzie H
Date: 07/21/2022
Great customer service! I havent had to use it yet but Im glad to have this coverage just in case!!America's Preferred Home Warranty, Inc.
Date: 07/25/2022
Hello Mackenzie,Thank you for this excellent review of your experience! I am pleased that we are able to offer you peace of mind with our extensive coverage. We offer a simple three step claims process outlined in greater detail in this short video: https://bit.ly/3zrTY0O. We also offer the freedom of choosing your own licensed contractor; check out this short clip to see why our homeowners enjoy this added benefit: https://bit.ly/2WzFaid. ************************** Support Team **************************** America's Preferred Home WarrantyReview fromPaula E
Date: 07/20/2022
1 starPaula E
Date: 07/20/2022
So far my experience with **** has not been a good one. Im a first time home buyer but I know enough to know to make sure a home warranty is included in the sale of a home, especially an older one, for obvious reasons. Im a single mom on a very strict budget, living paycheck to paycheck, so I just knew the home warranty would be a life saver when something went wrong. 6 months into home ownership my water heater started spewing water out the top like ************. Managed to get the water turned off at the street. But **** has not been helpful at all. I called to make a claim, found a contractor who would speak to them. Called back and had her call the plumber. Im guessing she explained that ALL the costs for repair or replacement wouldnt be covered. So the plumber then refused to fix it! Nobody around here will work with them! The whole purpose of a home warranty is to keep from having to get a loan to repair something!!!! I dont have that kind of money! Then my realtor forwarded an email from **** stating my home is listed as pending closing and they will cover nothing?!!! 6 mos Ive lived here and they still have me as not being closed yet?! Im asking my realtor in the morning to switch to ***** least they will pay for things and not s**** hard-working people out of their money!America's Preferred Home Warranty, Inc.
Date: 07/21/2022
Hello *****,Thank you for taking the time to tell us about your experience. As the warranty is in place to assist with the cost of repairing or replacing specific items that fail from normal wear and tear, and we do not keep contractors on staff, it is necessary for us to speak with the licensed contractor you hire, in order to obtain a diagnoses and estimate; this allows us to ensure the item that has failed is a covered item and determine coverage. It is important to understand that because the contractor does not work for us, they are not obligated to accept payment from us. While you may have to pay for repairs or replacement up front, you can be assured that reimbursement is FAST. We even offer ACH direct deposit: https://bit.ly/3iGvr0X Upon review of your contract, I see three claims, none of which we have been able to speak with your contractor; therefore, we have not been able to move forward with these claims. If you are having trouble finding contractors in your area for these claims, please feel free to use one of the contractors our homeowners have used in the past: https://contractors.********/. I also see that your contract is active, and payment was received on 2/08/2022.We look forward to speaking with you and your contractor to complete these claims.Respectfully,Customer Care Support Team **************************** America's Preferred Home Warranty
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