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Review fromJ. W.
Date: 08/30/2022
1 starJ. W.
Date: 08/30/2022
My first experience with them and now Im looking for another home warranty business. This companys not covered part is larger than whats covered and make sure you read through jt. Dont know how they can be in business. There is no detailed information whats covered or not besides whats at their website and the not covered area is long. I would not recommend them to anyone.
America's Preferred Home Warranty, Inc.
Date: 08/31/2022
Hello ******, Thank you for telling us about your recent experience. I see that you have stated the warranty does not cover many parts, however the warranty offers coverage on a wide range of covered items throughout the home and attached garage; check out this short video for just some of the covered items: https://bit.ly/2WwrHqZ.Furthermore, upon review of your claims, I see that the dishwasher inner door is cracked. The door is listed as a non covered part, and we were not able to assist with this claim. We believe in 100% transparency and agree that homeowners and potential customers should read the warranty in its entirety and always feel free to contact our 24/7, award-winning customer service team with any questions. ************************** Support Team **************************** America's Preferred Home WarrantyJ. W.
Date: 08/31/2022
never once I was given the warranty information, besides just a receipt of yearly payment paid. Other warranty covers the total of the dishwasher not just this and that.Why should I have to pay for a diagnostic of $161.08 and then being told this is not covered? how would I know that the dishwasher has cracked in the inner door if I didn't ask a contractor to arrive to check it out? so I'm out of my pocket $161.08, that should've been covered at least the $61.08 ($100 deductible).If you are so great, why is there so many bad reviews on your business practice and customer service? nope, that's not the case.As I said, there is no detailed information on what's covered or not.Also asking contractor if they preferred to be paid by you or by me, that's just very rude. the contractor did tell me that you guys never paid, apparently it's a very common practice. and there's no transparency other than hiding behind a policy that I have yet to received.Review fromK. S.
Date: 08/24/2022
1 starK. S.
Date: 08/24/2022
Unhappy with this company and their practices. I have had to spend money to have a contractor come out to tell them the model and serial numbers. I have been trying to cancel for a week now and they cant seem to respond to that either. Dont choose them.America's Preferred Home Warranty, Inc.
Date: 08/25/2022
Hello ****,Thank you for telling us about your experience; I can understand your frustration with the claim determination.Per the terms and conditions of your contract, the warranty does not assist with items under manufacturers warranty. We require a verbal diagnosis and estimate from the technician, including make, model, and serial number, to determine coverage under the **********************. I see that after receiving this information from the contractor, we were able to verify the part is still under warranty. Therefore, **** was unable to assist with this claim. I also see that you have spoken with our cancelation department, and your cancelation takes some time to process. Once a refund amount is determined, we will reach out to you with more information. Although we were not able to assist with this claim, you may want to consider the many other items covered under your warranty plan. Please check out this short video for an explanation of just some of the items that are covered: https://bit.ly/2WwrHqZ. ************************** Support Team **************************** America's Preferred Home WarrantyK. S.
Date: 08/25/2022
Correct. The fact that you needed a contractor to verbally give you information that I could have easily provided, is ridiculous. I could have even taken a picture for you- instead I had to wait a week for a contractor to come out, pay him for his time, to be told information that I could have provided. Cancellation should not take that much time. When I started my policy, it was instant. A week after sending in my cancellation, still no word. Further lets me know that I would rather go with another company.Review fromRaghu T
Date: 08/22/2022
1 starRaghu T
Date: 08/22/2022
Scam, dont waste your time. Whats the point of home warranty when they are not willing to pay for basic services. Now I realize why many contractor are not willing to work with this company. Complaint sent to state attorney general office.America's Preferred Home Warranty, Inc.
Date: 08/24/2022
Hello Thirumala,Thank you for telling us about your experience. We have reviewed your claim and reached out to you to discuss it further. Please call us back at **************; we await your call.Respectfully,Customer Care Support Team **************************** America's Preferred Home WarrantyReview fromJason E
Date: 08/20/2022
1 starFirst off- AVOID THIS COMPANY AT ALL COST IF YOU WANT YOUR FAMILY TO BE SAFE OR YOUR HOUSE PROTECTED. Due to gross negligence and disregard for my familys welfare, this company blatantly disregarded safety procedures and technical experts advice resulting in a FIRE in our home. Only AFTER the fire would they repair/replace the necessary parts as recommended by the technician. What did they do to make the situation right? They sent me to their lawyer ***************** for assistance. Upon research I found that **** is also the companys **** Presidentso his interest in assisting us went as far as refunding our $100 deductible and basically telling us it wasnt their fault. Then admitting it could have been handled better then it should have been handled better. Even after all this, his resolution was heres your $100 back and if you have another issue, please let me know. Flash forward a few months and a waterline just burst in our home. I opened a claim only to be denied because the plumber said it could have been an issue with the water pressure. Any loophole to avoid helping/paying for anything of course. So I once again called ***************** and asked for his assistance, and surprisingly he wont return my calls. Whether fire or water dont worry- they WONT cover it. If anyone would like further details, feel free to contact me. This company is not only a scam- but dangerous to your familys safety. RUN!Review fromr. r.
Date: 08/18/2022
1 starr. r.
Date: 08/18/2022
Do not trust this company, spend your money on them, or even humor their cheap warranty options. They do not cover anything, they will deny service without giving reason. They'll take your money but will not fulfill any promises.Paid for a technician to come out and service my dishwasher. The fix was easy, needed a new control board. **** denied the coverage, giving no reasons. Fix was easily within their warranty coverage and at a reasonable cost.Again, do not give them your money or business.America's Preferred Home Warranty, Inc.
Date: 08/22/2022
Hello ******,Thank you for taking the time tell us about your experience; I can understand your frustration with the claim determination. The warranty is in place to assist with the cost of repairing or replacing specific items that fail from normal wear and tear; not all items are covered. The contractor advised that the control panel on the dishwasher has failed. Since the control panel is not listed as a covered part, we are unable to assist with this claim. Although this claim was not approved, the warranty offers coverage on a wide range of items throughout the home and attached garage. Check out this short clip to see some of the items we cover: https://bit.ly/2WwrHqZ.If you have any questions or need to file any additional claims, please do not hesitate to contact us at **************. We look forward to speaking with you. Respectfully,Customer Care Support Team **************************** America's Preferred Home Warrantyr. r.
Date: 09/09/2022
Thank you for the response.This is fantastic and enlightening as how your supposed warranty company, and others, operate. I will keep this scheme in mind, and will absolutely avoid you, and other "Warranty" companies in the future. It is so helpful to learn of this exception of a common part after you coerced me into wasting my money on a technician. If you were a REAL warranty company, you would have provided a technician to come out and inspect the situation.With all the extra money you get from first time clients, like me, I trust you have some budget to afford a technician or two that could work for you.TL:DR DO NOT TRUST THIS COMPANYReview fromBarbara F
Date: 08/11/2022
5 starsBarbara F
Date: 08/11/2022
I have had very positive experiences with the **** claims staff. They have been helpful and extremely polite. My only dissatisfaction is the time it has taken to receive my reimbursement for a claim made a week ago. It was approved the same day as the service and the money was to be transferred directly to my bank account. I am confident the claim will be paid, however, I am used to obtaining money transferred directly to my account within 3 days at the very most.At this time I expect we will continue this Home Warranty after the current one expires, unless there is a change in our satisfaction with the service.America's Preferred Home Warranty, Inc.
Date: 08/15/2022
Hello *******,Thank you for this excellent overview of your experience! I can understand your frustration with the delay in reimbursement. I am pleased to see that we have been able to approve and assist with all 3 of the used claims on your account. Invoices are processed in the order they are received and may require additional time during this busy HVAC season; we appreciate your patience and understanding. I have reached out to our claims department to advise them of your review and that you are awaiting payment via direct deposit. In the meantime, if you would like to complete the claim for the water heater, please contact us with a licensed contractor of your choice and we would be happy to assist you in finishing this claim. Did you know that **** also has a blog with useful tips and tricks to make homeownership easier? Check it out here: https://bit.ly/3ui32FR.Respectfully,Customer Care Support Team **************************** America's Preferred Home WarrantyReview fromAbby M
Date: 08/10/2022
5 starsAbby M
Date: 08/10/2022
**** has been extremely helpful for us when something went wrong with our first home we bought. Very simple to start a claim and they were always nice and worked in a timely manner to reimburse us!America's Preferred Home Warranty, Inc.
Date: 08/11/2022
Hello Abby,Thank you for this wonderful review; I am so pleased you have enjoyed our simple 3 step claims process and our friendly and knowledgeable staff. We are here for you 24/7/365 for your convenience; but did you also know that we have developed a blog with helpful tips for homeowners? Check out the following link for more information: https://bit.ly/3ui32FR.Respectfully,Customer Care Support Team **************************** America's Preferred Home WarrantyReview fromShelley G
Date: 08/02/2022
5 starsShelley G
Date: 08/02/2022
Received this home warranty when I purchased my condo. Little did I know how invaluable it would become. I have since renewed twice on my own and wouldn't be without *******'s Preferred Home Warranty for small things as well as larger expenses. Can not recommend enough!!!America's Preferred Home Warranty, Inc.
Date: 08/03/2022
Hello *******,Thank you for this rave review of your experience; I am so pleased you have enjoyed our services and have continued to be a valued customer for several years! We look forward to assisting you in the future as the needs arise. Did you know that we now offer ACH direct payments for even more convenience and satisfaction to our homeowners? Check out the following link for more information: https://bit.ly/3iGvr0X.Respectfully,Customer Care Support Team **************************** America's Preferred Home WarrantyReview fromMark R.
Date: 07/30/2022
1 starMark R.
Date: 07/30/2022
This company is run as a scam. They wont cover basic functions like the garage door opening, they wont use their last name. They wont let you speak with their supervisor. They wont provide direct phone numbers. They wont provide direct e-mail addresses. In 2022, they want you to send a dispute by mail and the said they would reply BY MAIL! This is pretty obviously to make your policy unredeemable.Additionally, the contractor insisted on payment upfront, because he said they never pay their claims. This, of course, didnt matter to me, because they refused to honor my policy at all.America's Preferred Home Warranty, Inc.
Date: 08/01/2022
(Please also see response to your review on Google)Hello ****,Thank you for taking the time to tell us about your experience; I can understand your frustration with coverage. I have reviewed the claims and contract and see that we have two claims. As described in the brochure, the warranty does not cover general maintenance, which was the only issue noted with the **** claim. Therefore, we were unable to assist with this claim. After looking at the second claim, I see that the contractor advised the springs needed to be replaced; springs are not a covered item with standard coverage. I also see that you transferred to a supervisor right away, and I am pleased they were able to explain that the dispute form would be emailed to you and that you could email the finished dispute back to us for review. Please understand that we do not provide last names, email addresses, or personal information to our clients for the safety and security of our personnel. However we do record all phone calls and notes of every interaction, in order to easily follow up with a particular employee if needed.During these warmer months a running **** unit is critical; check out the following link for tips to keep your system running: https://bit.ly/3AgAyfs. ************************** Support Team **************************** America's Preferred Home WarrantyReview fromBob D
Date: 07/29/2022
5 starsBob D
Date: 07/29/2022
Unlike other home warranty programs Americas Home Warranty is the easiest to use, great customer service, and never a hassle! Would highly recommend them , worth every *****America's Preferred Home Warranty, Inc.
Date: 08/01/2022
Hello ***,I greatly appreciate your wonderful review! I am pleased you have enjoyed our easy and convenient claims process and speaking with our knowledgeable and friendly staff. We strive for excellent customer service and are always happy to hear about these experiences. Did you know that along with our extensive coverage, award-winning customer service and hassle free claims process that we also have a blog dedicate to helping homeowners with general maintenance and helpful tips: https://bit.ly/3ui32FR.Respectfully,Customer Care Support Team **************************** America's Preferred Home Warranty
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