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Average of 187 Customer Reviews
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Review fromJake C
Date: 01/14/2025
1 starJake C
Date: 01/14/2025
This company is a fraud. I terminated my contract in July 2024 because of bad service. They auto renewed my contract in Sept 2024 and I am still being charged for it. I just saw on **** today that this company has over 300 One star reviews and I understand exactly why.
America's Preferred Home Warranty, Inc.
Date: 01/15/2025
Hello ****,Thank you for getting in touch with us. We're glad we could speak with you yesterday and successfully cancel your warranty to resolve the issue.If you have any further questions or concerns, dont hesitate to reach out. Our award-winning **************** Team is always here to help!Best regards,Customer Care TeamReview fromdonelle g
Date: 12/20/2024
3 starsdonelle g
Date: 12/20/2024
I like the company. 24 hour service for claims and coverage is pretty good. Wish they had better options for more coverage. Claims are easy to submit, renewal is easy. They could offer more coverage would be better all the way around. Some coverages are limited - the website is horrifically horrible. Yes I said that. Can not log in. Can not add ACH for the reimbursement process, NOT user friendly absolutely the worst website I have ever used or seen. I know they are trying to make all claims go by uploading documents. It will be impossible. And if they require that no one will be able to complete a claim.America's Preferred Home Warranty, Inc.
Date: 12/23/2024
Hello *******, Thank you for leaving a review! We're glad to hear that you're enjoying the warranty service. Your suggestions for additional coverage and reviewing coverage limits are much appreciated, and well be sure to pass them along to the appropriate team. Im sorry to hear you're experiencing issues with the ********************* We had reports of technical problems with the ******************** last week, you may want to attempt to log in again if you need to upload a document or enter your banking information for ACH reimbursement. I will make sure that our ********************* is aware of your *********** regards,Customer Care TeamReview fromJoseph M
Date: 12/02/2024
1 starJoseph M
Date: 12/02/2024
Coverage is very limited, youre better off setting aside the money youd pay for a Warranty unless this is included in a home purchase. In my experience with cancelling, Its nearly impossible to get someone on the phone or speak to a manager. I froze my credit card and they contacted my bank for updated payment information without informing me. Then, when I asked to cancel over the phone, they stated they would send me a cancellation form I must sign, and assured me I would not be billed for a renewal. Sure enough the following day, I was billed for a renewal and had not received cancellation paperwork. Never have I had such poor customer service, I was laughed at over this matter and belittled for simply stating how frustrating this process has been for me.America's Preferred Home Warranty, Inc.
Date: 12/03/2024
Hi ******,Thank you for sharing your feedback with us. Im really sorry to hear that the warranty cancellation process was frustrating for you. While the holiday weekend did create some delays, we understand this shouldnt have impacted your experience, and were working on improving our processes to avoid such issues in the future.Ive confirmed that your December warranty payment has been refunded and that your warranty has been successfully cancelled.I also want to sincerely apologize if our **************** Team made you feel belittled in any way when you expressed your frustration. Your concerns are completely valid, and we take this seriously. Well be addressing this internally to ensure we provide the understanding and support you deserve.Thanks again for reaching out, and please let us know if there's anything else we can assist with.Warm regards,Customer Care TeamReview fromRick Q
Date: 11/26/2024
1 starRick Q
Date: 11/26/2024
This company is so deceptive in its coverage. I was denied two claims regarding my septic system electrical repair. Do not purchase this warranty.America's Preferred Home Warranty, Inc.
Date: 11/27/2024
Hello ****, Thank you for sharing your feedback with us. We appreciate the opportunity to clarify the details of your coverage. As outlined in your contract, we provide assistance for breakdowns of covered items due to normal wear and tear. However, not all issues are covered, and in some cases, the cost of repair or replacement may not be fully reimbursed. After reviewing your claim and the information provided by your contractor regarding the septic system, it appears that the failure is related to the wiring, which unfortunately is not a covered item under your plan. Because of this, we're unable to assist with the repairs to your septic system. At ****, we strive to be as transparent as possible about the scope of our coverage. To help ensure you have all the information you need, we invite you to review the full details of whats covered (**********************) as well as any limitations of coverage (*************************************). Respectfully,The Customer Care TeamReview fromKim D
Date: 11/22/2024
1 starKim D
Date: 11/22/2024
In case my 1-star review on ****** is difficult to find, here is the original with an update:I signed up for their home warranty six years ago through my realtor, hoping for peace of mind as I live alone. Unfortunately, after my recent claim experience, I cannot recommend this company.Over the past six years, I didnt file a single claim until this week. My repair bill totaled $2,730, and they only covered $400, costing me $2,944 out of pocket (including this years warranty premium of $614). That means I paid more than the repair itself, even though I had active warranty coverage.If youre considering this company, make sure to carefully read the terms and conditions. The exclusions, limitations, and caps in the fine print make it easy for them to deny or minimize claims, leaving you with the majority of repair costs. Instead of wasting your money on their warranty, set up your own repair fund. Had I done that, I'd be ahead. This was a poor investment, and I strongly advise others to avoid this company.******Update********** decided to pay out an additional $249, bringing the total reimbursement to $649.This means I spent $614 on this years premium to receive $649 back, but I still had to pay $2,081 out of pocket. This brings my total out-of-pocket cost to $2,695, despite having active warranty coverage, which still makes it a terrible value.I cannot imagine a single scenario where their warranty coverage would pay out an amount significant enough to make it worthwhile. While the Maximum Aggregate Liability of $25,000 sounds appealing, the maximum liability caps and exclusions make it highly unlikely they would ever pay that amount in aggregate. To even approach that limit, you would need to file a significant number of claims for repairs under $1,000 each in a single year with every claim fully approved, a scenario that is almost impossible given their restrictive terms.America's Preferred Home Warranty, Inc.
Date: 11/25/2024
Hello ***, Thank you for taking the time to leave us a review. We appreciate your feedback. As outlined in the contract, we provide assistance for the breakdown of specific items due to normal wear and tear, but it does not cover everything. Additionally, it may not cover the entire cost of repair or replacement for covered items. We have adjusted the assistance we will provide for the repair of the control board, ensuring the full cost of the repair (less your deductible) is covered. We have made multiple attempts to contact you via phone and email to discuss the adjusted approval. Please note, as per the Terms and Conditions of the contract, Americas Preferred Home Warranty is not responsible for any costs related to repair, replacement, installation, or labor for any covered system or part that is still under an existing manufacturers warranty. This includes your heat exchanger, which is covered under the manufacturers warranty. We pride ourselves on being fully transparent about our coverage. To help clarify any questions, we encourage you to review the details of what is and is not covered here (**********************) and any limitations here (*************************************). If you have any further questions or concerns, please don't hesitate to reach out. ************************** TeamReview fromChuck M
Date: 10/10/2024
5 starsChuck M
Date: 10/10/2024
******** was very professional and answered all my questions. She also worked very well with my plumbers.America's Preferred Home Warranty, Inc.
Date: 10/11/2024
Hello *****, Thank you for the wonderful review! Providing our homeowners and their contractors with the very best customer service is important to us, and I am happy to see that ******** achieved that. To make the experience even better, we also offer you a way to start your own claim online! Skip the phone call, get personal updates, and even check the status of your claim anytime. Get started here: **********************. Respectfully,Customer Care Support TeamReview fromJames B
Date: 10/10/2024
1 starJames B
Date: 10/10/2024
They are the worst company they really don't cover anything I would not recommend going with them call them on two different occasions and both things were not coveredAmerica's Preferred Home Warranty, Inc.
Date: 10/11/2024
Hello *****,Thank you for taking the time to leave us a review. The contract provides assistance in the event of the breakdown of specific items due to normal wear and tear. It does not cover everything, and it may not cover the entire cost of repair or replacement of a covered item. The information you provided allowed me to review your contract and I see that the claim for your well pressure switch has been reviewed and approved. However, I noticed that we have not received the final diagnosis from your contractor, for your concealed plumbing claim. If you would like us to review that claim for possible assistance, please send this review, and your contact information, along with your paid in full invoice to **************************** for review. Respectfully,Customer Care Support TeamReview fromAngel R
Date: 10/01/2024
5 starsAngel R
Date: 10/01/2024
I enjoyed working with ********!!! She was patient, kind and knowledgeable about what we needed to get the job done. Thank you to all of you for the great work you do. ??America's Preferred Home Warranty, Inc.
Date: 10/03/2024
Hello ****** Thank you for taking the time to leave ** a fabulous review. ******** is a treasured member of our **************** Team, and we feel very blessed to be working with her. Her patience and empathy are just a couple of the traits that we admire in her. Did you know that we offer a more convenient way to pay on future claims? **** offers ACH reimbursements directly to your bank account; see the following link for more information: **********************. Respectfully,Customer Care Support TeamReview fromRobin J
Date: 09/20/2024
5 starsRobin J
Date: 09/20/2024
Spoke with Faith and she was very courteous and professional. Walked me through the entire claim process with simplicity and clarity.America's Preferred Home Warranty, Inc.
Date: 09/23/2024
Hello *****, Thank you for taking the time to leave ** a great review. Faith is a valued member of our **************** Team, and we are fortunate to have her working with us. Did you know we also have an online ************* This feature allows you to review, track and manage your claims with a click of a button. Explore it here: **********************. Respectfully,Customer Care Support TeamReview fromrebecca n
Date: 09/16/2024
1 starrebecca n
Date: 09/16/2024
****************. Says they cover something, then come up with a shady reason it is not covered via 'semantics'. They dont have the consumer best interest .. they are fraud.America's Preferred Home Warranty, Inc.
Date: 09/20/2024
Hello *******, Thank you for taking the time to leave us a review. The contract provides assistance in the event of the breakdown of specific items due to normal wear and tear. It does not cover everything, and it may not cover the entire cost of repair or replacement of a covered item. We would like to make sure that your unit is fully functional and working as it should. Your contractor said that adding refrigerant will not stop the leak, and we are looking to assist with the repair of your heat pump, so that the unit is no longer leaking refrigerant. Adding refrigerant without addressing the leak does not constitute a repair. Respectfully,Customer Care Support Team
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