Complaints
Customer Complaints Summary
- 62 total complaints in the last 3 years.
- 30 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:11/19/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with me. ******** home health care I do not have a contract with Midwest receivables. They did not provide me with the original contract as requested. I demand this account be removed from my credit report.
Business Response
Date: 11/21/2024
Midwest Receivable Solutions investigated the dispute of the amount owed with the original creditor, Binsons Home Health Centers on March 30, 2021 after receiving a request in the mail from ******** on March 30, 2021. ************** request a detailed invoice was mailed to him on April 8, 2021 via ****. The address the validation was mailed to is the same address as on the BBB complaint.
*************************** has again reviewed the balance owed and has verified the balance of ****** is correct. Binsons Home Health Centers also confirmed the last 4 digits of the *** provided by Consumer match the *** provided. Binsons Home Health Centers has provided the validation of the balance due and will be mailed via **** on 11/21/2024.
Binsons Home Health Centers shows no indication that Mr. ***** contacted them directly disputing the account.
Midwest Receivable Solutions contract is with the original creditor to provide recovery services on monies outstanding for unpaid balances.
Midwest Receivable Solutions has forwarded Mr. ***** the invoice **** on 11/21/2024.
Midwest Receivable Solutions has updated Mr. ****** file as disputed so that he may contact the original creditor to open the formal investigation with the original creditor.
There are no follow up actions planned. Consumer needs to follow up with the original creditor to open a formal investigation.Customer Answer
Date: 11/22/2024
Someone fraudulently use my medical information. I do not know how you guys can verify that. This is my account. I need it proven to me immediately with sign contracts I. B social security number and everything else of that nature, if you cannot provide this to me I would appreciate it being removed from all of my credit files at 1. Thank you.22579940Business Response
Date: 11/22/2024
Midwest Receivable Solutions investigated the dispute of the amount owed with the original creditor,Binsons Home Health Centers on March 30, 2021 after receiving a request in the mail from ******** on March 30, 2021. ************** request a detailed invoice was mailed to him on April 8, 2021 via ****. The address the validation was mailed to is the same address as on the BBB complaint.
*************************** has again reviewed the balance owed and has verified the balance of ****** is correct. Binsons Home Health Centers also confirmed the last 4 digits of the *** provided by Consumer match the *** provided. Binsons Home Health Centers has provided the validation of the balance due and will be mailed via **** on 11/21/2024.
Binsons Home Health Centers shows no indication that Mr. ***** contacted them directly disputing the account.
Midwest Receivable Solutions contract is with the original creditor to provide recovery services on monies outstanding for unpaid balances.
Midwest Receivable Solutions has forwarded Mr. ***** the invoice **** on 11/21/2024.
Midwest Receivable Solutions has updated Mr. ****** file as delete to so that he may contact the original creditor to open the formal investigation with the original creditor.
There are no follow up actions planned. Consumer needs to follow up with the original creditor to open a formal investigation.Initial Complaint
Date:08/27/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was contacted by this business while at work and I am aware of scam calls that hang up when you say yes. The lady was rude and kept asking me am I the person before she told me what it was about.Business Response
Date: 09/05/2024
Midwest Receivable Solutions is a debt collection agency. Accounts are placed by the original creditor for recovery purposes.
We also experience the type of calls ****************** referenced. Unfortunately, we have to strictly adhere to the Fair Debt Collection Practices Act (FDCPA) and must validate we are speaking with the responsible party prior to releasing personal information.
Prior to contacting ***************** at the phone number provided,an email was sent and opened on July 16, 2024 to the email on file with our company information and all information for the original creditor. No response was received.
The phone # we have on file was provided by the original creditor. It is our understanding their customer provided the phone number
as a contact method.
We have mailed validation of the debt on 09/05/2024 to ****************** with the original creditor contact information to the address provided on the complaint.Initial Complaint
Date:05/15/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with PEOPLES GAS, I do not have a contract, Midwest Receivable Solutions, they did not provide me with the original contract as I requestedBusiness Response
Date: 05/16/2024
A letter was sent to ********************************* on 10/24/2023 notifying that an account(s) was placed for collection by the original creditor, Peoples Gas. A second notice was sent on 02/14/2024 to *********************************. ********************************* has never contacted our company to dispute or inquire about the account.
Midwest Receivable Solutions contract is with the original creditor, ************ to provide recovery services on past due Final Bills. We have emailed validation of the debt to the email address provided by **************** on this complaint. We have also verified that **************** is disputing the debt due to no contract. Signed contracts are not required a Utility for the Consumer to obtain gas or electric service. **************** will need to contact the original creditor at the customer service phone number listed on the validation if they wish to continue with disputing the account balance. The Utility will not close the account until they have spoken with the Consumer.Initial Complaint
Date:04/07/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with (insert original creditor), I do not have a contract with (insert the ******************** they did not provide me with the original contract as i requestedBusiness Response
Date: 04/16/2024
Midwest Receivable Solutions contract is with the original creditor to provide recovery services on monies
outstanding for unpaid balances. Because the validation of the account is of medical information, we have emailed the validation of the debt to the email provided on this
complaint.
The dispute with the Better Business Bureau states Midwest Receivable Solutions did not provide the
contract as requested. We do not show you have contacted our office to request any information. Letters
were mailed via **** to the same address as on the complaint on 9/20/2022, 11/10/2022, 3/7/2023
and 3/7/2024 with no response. Our records show we did contact you at ************ about the account
on 6/7/2023 at which time you stated you were not working and unable to pay.The balance of the account has been validated. under the Fair Credit Reporting Act. Once a medical account has been paid in full, the account qualifies for deletion from the Consumer's credit profiles.
Initial Complaint
Date:03/25/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I'm not liable for this debt with PEOPLE GAS, I do not have a contract with MIDWEST RECEIVABLE SOL, they did not provide me with the original contract as I requested.Business Response
Date: 03/25/2024
**************** was notified on 11/28/2023 and again 2/13/2024 that the original creditor had placed a past due balance with our company.
Our contract/agreement is with the original creditor to provide collection services not the Consumer. **************** did not respond to the notices sent *********** our office to request validation or dispute the account.
**************** did contact the original creditor to pay the account. We were notified 3/13/2024 that payment in full was received on the account.
We notified the credit report companies on 3/22/2024 to delete the account & all remarks pertaining to this amount from Ms. ******** credit profile. To my knowledge Experian & TransUnion have already completed the request. Equifax can take up to 30 days to process these request.
Customer Answer
Date: 03/28/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. This account is still listed on Experian Credit what are the next steps for removal?
Sincerely,
*****************************Initial Complaint
Date:03/24/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with peoples gas, I do not have a contract with MIDWEST RECEIVABLE S they did not provide me with the original contract as I requestedBusiness Response
Date: 04/02/2024
Midwest Receivable Solutions contract is with the original creditor, *********** to provide recovery services on past due Final Bills. Signed contracts are not required a Utility for the Consumer to obtain gas or electric service. ***************** will need to contact the original creditor at ************* if they wish to continue with disputing the Account balance. The Utility will not close the account until they have spoken directly with the Consumer.
***************** did not contact our office prior to BBB Complaint.
We have taken the necessary action in notifying the credit report companies to delete/remove this account from ****************** credit history
Initial Complaint
Date:03/23/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with WE Energies. I do not have a contract with MIDWEST RECEIVABLE SOLUT did not provide me with the original contract as required.Business Response
Date: 03/25/2024
********************* contacted our office 8/16/2023 at which time information about the accounts was provided and Ms. ********* stated she was not able to resolve the balance at that time.
on 2/5/2024 ********************** contacted our office and set up auto payments on the accounts. ********************** has never requested validation of the account and has had started payments on this obligation.
Our agreement is with the original creditor, not the consumer.
upon completion of the payment arrangement on the balance due that ********************** agreed to, the credit **** will be deleted.
Initial Complaint
Date:03/11/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with charter communications, I do not have a contract with Midwest Receivable Solutions, they did not provide me with the original contract as I requested.Business Response
Date: 03/13/2024
*************** indicates Charter Communication in her dispute. Midwest Receivable Solutions does not provide collection services for Charter Communication. We do have an original creditor other than Charter Communication. We are emailing the validation to ************** to the same email as notated in her dispute.
Midwest Receivable Solutions has made numerous phone attempts to contact *************** going back to November. *************** has never contacted our office to request additional or contract information.
Midwest Receivaqble Solutions contract is with the original creditor to provide recovery services on past due Final Bills. We have (emailed or mailed) validation of the debt to the address provided on this complaint. Signed contracts are not required a Utility for the Consumer to obtain gas or electric service. *************** will need to contact the original creditor at the customer service phone number listed on the validation if they wish to continue with disputing the Account balance. The Utility will not close the account until they have spoken with the Consumer.
Initial Complaint
Date:03/10/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I'm not liable for this debt with Midwest Receivable Solution, I do not have a contract with MIDWEST RECEIVABLE SOLUTIONS, LLC ,they did not provide me with original contract as I requestedBusiness Response
Date: 03/13/2024
****************** has never contacted Midwest Receivable Solutions to request any information about the account nor to request a copy of a contract. Midwest Receivable Solutions did reach ****************** on 2/8/2024 but the call was terminated by ****************** after providing our company name.
Midwest Receivavble Solutions contract is with the original creditor to provide recovery services on past due Final Bills. We have emailed the validation of the debt to the e-mail address provided on this complaint. Signed contracts are not required a Utility for the Consumer to obtain gas or electric service. ***************** will need to contact the original creditor at the customer service phone number listed on the validation if they wish to continue with disputing the Account balance. The Utility will not close the account until they have spoken with the Consumer.
Initial Complaint
Date:02/28/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with ************ I do not have a contract with Midwest Receivable Solutions, LLC. They did not provide me with the original contract as requested.Business Response
Date: 03/05/2024
Midwest Receivable Solutions did receive a dispute via Equifax that ****************** was disputing the account as a victim of identity theft.
****************** will need to contact the original creditor,***********, to open an investigation for Fraud.
We have emailed validation of the debt to the email address provided by ****************** on this complaint so that he has all of the information to contact *********** directly.
We have also verified that Mr. ***** is disputing the debt due to no contract. Signed contracts are not required a Utility for the Consumer to obtain gas or electric service. ***************** will need to contact the original creditor, *********** at the customer service phone number listed on the validation to complete the Fraud Information so that *********** can open an investigation. The Utility will not close the account until they have spoken with the Consumer.
We have taken the necessary action in notifying Experian, TransUnion and Equifax to delete the account from Mr. ******** profile. Please NOTE: this will not resolve the account balance
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