Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/18/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for the debt 10 *********** i dont have a contract with MIDWEST RECEIVABLE SOLUT they did not provide me with the original contract as i requested.

  

  Business Response

  Date: 02/23/2024

  A letter was sent to **************** on August 31, 2023 to the same address as the address provided on the submitted complaint to notify ****************, that the original creditor has placed the unpaid balance with our office for collection.  **************** has not responded to any communications, nor has she contacted our office to request any additional information about the account.   

  Validation of the account has been sent via the email provided by **************** on this complaint.  ********* ************ & Equifax will be notified that **************** has requested validation of the account and validation provided.  Should **************** dispute the utility billing, she will need to contact the original creditor, ********** at ************

• Initial Complaint

  Date:02/09/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am liable for this contract with Midwest receivable solutions company, did not enter into agreement , they did not provide with original contract as requested and demanded this collection be removed from my reports

  

  Business Response

  Date: 02/15/2024

  A letter was sent to Mr ***** on August 24, 2023 notifying that an accounts was placed for collection by WE ************************ has never contacted our company to dispute or inquire about the account.  ********************** contract is with the original creditor, WE Energies to provide collection services.  We have mailed validation of the debt to the address provided by Mr. ***** on this complaint.  We have also taken the necessary action in notifying the credit report companies Mr. ***** appears to be disputing the debt, however this will not resolve the balance due with WE Energies.  You will want to contact WE Energies customer service at ************ to resolve any concerns on the balance due

• Initial Complaint

  Date:01/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Spoke with ****************************************** and Midwest Receivables in November 2023 regarding this fraudulent/unknown account and debt collection and was advised to dispute on all platforms and if not resolved, the *** will be stepping in. Illegal, deceptive and unethical practices by ************* who also stated that the company has no record of Identity verification for said account. There have been no other communication regarding said account from ************ but have illegally sent to debt recovery per ******** ******************* rules.

  

  Business Response

  Date: 01/24/2024

  ************* contacted Midwest Receivable Solutions on 11/9/2023 at which time he stated he never had service at *************************************************   ************* was directed to contact *********** directly as they require additional information to complete their fraud process.

   

  On 1/22/2024, Midwest Receivable Solutions received an online dispute via our web portal similar to complaint filed with BBB.

  Midwest Receivable Solutions has already taken the following action to resolve ****************** concerns:

  1/22/2024 ********************* and Equifax were notified to completely remove the trade line from ****************** credit reports pending further investigation by the original creditor.

  1/22/2024 - ****************** complaint was forwarded to the original creditor, ***********.  Response from ***********:  They do have an open dispute from ************** but additional information is still required to complete their investigation.  They request ************** contact their ********************* at ************

   

• Initial Complaint

  Date:12/18/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am no liable for this debt with ************ I don't have a contract with Midwest Receivable Solutions, LLC, they did not provide me with the original contract as i requested

  

  Business Response

  Date: 12/20/2023

  please see attached.

• Initial Complaint

  Date:12/05/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with ************ I do not have a contract with Midwest Receivable Solutions, LLC they did not provide me with the original contract as I requested.

  

  Business Response

  Date: 12/06/2023

  Midwest Receivable Solutions has a contract with *********** to collect unpaid utility bills.  Consumer did contact our office on 11/9/2023 and stated she was trying to get help to pay this account, therefore ************** is aware we are a collection agency collecting on behalf of ***********.  We have taken the necessary action in notifying the credit reporting company to delete the account from ************** credit report, however she does need to contact the *********** at ************ to resolve the past due balance.

  Customer Answer

  Date: 12/11/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:08/29/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with PEOPLES GAS, I do not have a contract with Midwest Receivable Solutions, LLC, they did not provide me with the original contract as I requested.

  

  Business Response

  Date: 09/10/2023

  i apologize for the time that has lapsed.  i have been waiting for copy of original final bill from original creditor.

  September 10, 2023
  
  *********************
  *********************
  
  ************, ** 60409
  
  RE:      M.R.S. ******************************************** 493521
  Client Account******************************************** 072959590200001
  Current Balance:         $548.07
  
  Dear *********************:
  
  Our office received the account 1/17/2023 from *********** for an unpaid balance for the service address
  Of ********************************************************  Our contract is with *********** to perform recovery services
  for unpaid utility accounts.
  
  The account was placed for the unpaid utility account with the same phone as provided by Consumer
  
  ***************** did not respond to this letter nor phone attempts made to the same phone number as indicated
  On his complaint *************.  This is the same phone number that was provided to the utility to obtain
  services.  Several messages were left on this phone number with no response
  
  8/30/2023 we did receive notification from Experian that Consumer was disputing the
  account,notification was verified to delete the account.
  
  Consumer  will need to contact the original creditor,***********, to complete their theft/fraud packet for this to be resolved at **************
  
  Date of service from:  03/01/2021 to 09/26/20922
  
  We have taken the necessary action in notifying the credit report companies, (TransUnion, Equifax, and
  Experian), to remove the account from Consumers credit to allow time for Consumer to contact
  *********** and submit the required information to investigate the fraud allegation. 
  
  Should you have any questions regarding this account or if you wish to discuss payment arrangements,
  please feel free to contact us at **************. We look forward to helping you resolve this matter.
  
  To resolve your past due balance,your payment can be via check or money order and returning in the enclosed pre-addressed envelope, online at www.midwreceivable.com , returning Credit/Debit Card Authorization on reverse side, or by contacting our collection department at:  Toll-free Telephone **************.  Please include your Account # ****** on all payments and correspondence.
  
  Thank you.
  *******************************
  Midwest Receivable Solutions
  
  This communication is from a debt collector and is an attempt to collect a debt.
  Any information obtained will be used for that purpose.

• Initial Complaint

  Date:07/21/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with peoples gas, I do not have a contract with Midwest Receivable Solutions, LLC, they did not provide me with original contract as requested.

  

  Business Response

  Date: 07/27/2023

  Midwest Receivable Solutions sent the initial communication to the consumer on 4/20/2023 to the original address of ***************  we were notified by **** that they forwarded the letter to the mail forwarding address of ******************************************** which is the same address on the complaint.  4 phone attempts were also made to the Consumer.  NO response received from the Consumer on any of the attempts made to resolve.

  Attached is verification of the account from the original creditor.  should Consumer need additional or there is a dispute involved, Consumer will need to contact the original creditor.

   

• Initial Complaint

  Date:06/25/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with ************ I do not have a contract with Midwest Receivable Solutions, LLC, they did not provide me with the original contract as requested.

  

  Business Response

  Date: 06/26/2023

  *********************** contacted our office on 6/23/2023 and set up a payment plant of $300 a week beginning July 6 on the past due balance owed to the original creditor, ***********.  it is true we do not have a contract with ************************, we have an agreement with him to make payments on the past due balance.  Our contract is with the original creditor, ***********.

  We will obtain verification of the debt from *********** and mail to ************************ at the address provided on the complaint.

   

  Customer Answer

  Date: 06/26/2023

   
  Complaint: 20233838
  
  I am rejecting this response because:

  The agreement made on 6/23/23 to pay Midwest Receivable Solutions, LLC is not an acknowledgment of a contract between myself and Midwest Receivable solutions, LLC. The agreement was only made under the pretense that I had a contract between myself and Midwest Receivable solutions for an original debt owed to them. If no such contract can be provided, I do not agree to pay the amount requested as I am not liable and as previously stated I would like the collection to be removed from my credit report.
  
  Sincerely,
  
  **********************************************

  

  Business Response

  Date: 06/26/2023

  as previously stated, verification of the debt from the original creditor, *********** will be forwarded to you upon receipt from ***********. 

  Once the account is paid in full, TransUnion, Equifax and Experian will be notified the debt is resolved.

  As this is for utility service, there is no written contract and does not apply.

• Initial Complaint

  Date:04/13/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business sold my account to someone else.I paid off that ****************************** does not answer or return phone calls so I can resolve this matter.I would like it removed from my credit report.Does anyone work there.I appreciate your concern in this matter.Thankyou.

  

  Business Response

  Date: 04/14/2023

  4/13/2023 ************** contacted our office and said he Paid the account to a different agency.  ************** was informed at that time we do not buy nor sell accounts.  the account was placed with our company by the original creditor for collection recovery.  The account was recalled by the original creditor on 1/26/2023 and potentially placed with a different agency.  Because we were no longer assigned the account, the credit reporting companies on 2/16/2023 to remove our account information from ************** credit report.  

  ************** did admit he did not know who was on his credit.  Midwest Receivable Solutions did complete an expedited request on 4/13/23 to ********************* and Equifax to remove the account information from his credit report although is highly unlikely our account was still on ****************** credit.

  all action was taken to assist ************* on 4/13/2023

• Initial Complaint

  Date:10/17/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I WAS INVOLVED IN A MOTORCYCLE ACCIDENT WHICH LEFT ME IN THE HOSPITAL FOR 3 weeks with 9 broken ribs punctured lung and a broke shoulder. Upon my release my insurance company entered into a contract with Binsons Home Health Centers for $247 to provide after care equipment. I had two (2) insurance medical and car insurance in which both paid 100% as I was told. There was a lot of back and forth about who was to be billed. I spoke with ******* during this time I told them several times to submit for billing and they assured me my accident insurance would cover me 100% and my secondary health insurance would also be used if there were any problems. I was trying to heal and get better and I kept contacting ******* to inform them to bill my insurance due to the nature of the accident. I kept getting the run around about this was an accident and State Farm had the claim I gave the claim number several times then it was submitted to ********** Blue Shield at one point both had submitted payment but because Binsons seem to be double billing they had issue as I was told. I explained to Binsons I pay my premium for insurance and my coverage is 100% and that they need to submit billing properly. Then I apply for credit and learn I have an account in collections a bill that should have been paid had they submitted it properly. I didnt owe because I had insurance. Midwest had been reporting negative and showing collections. When I never entered into a contract with Midwest Recovery nor do I owe them anything I want this removed from all credit bureaus as its damaging my credit. Had Binsons properly billed the right insurance and reached out to me when it was denied because they submitted to both THATS NOT MY FAULT. Midwest Needs to remove this from my credit reports and bureaus. I do not owe them anything.

  

  Business Response

  Date: 10/18/2022

  ******** ******************s did place an account for collection recovery with Midwest Receivable Solutions 5/31/2019

  Midwest Receivable Solutions (MRS) did mail an initial communication 6/3/2019 to ****************** (same address as on this complaint) to notify the account had been placed for collection.

  6/17/2019 MRS did reach ****************** by phone 6/17/2019.  ****************** requested a letter be sent to him.

  6/24/2019  MRS resent the initial communication to ****************** to notify the account had been placed for collection

  6/21/2019   ****************** did contact our office and stated this was covered by insurance and requested copy of statement so he can follow up with his insurance

  7/18/2019   Validation of the debt as received from Binson ****************** was mailed via **** to *******************  The statement contained the services and billing codes.

  We have updated the credit reports for ************ Equifax, and Experian to show account disputed.

  Since the ***** form attached did not include signature of consent, I will re-mail the validation of the debt via **** certified mail today to ******************

  Please note we have not received any contact from ****************** since 6/21/2019

  Thank you