Complaints

This profile includes complaints for Consumers Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Consumers Credit Union has 22 locations, listed below.

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  Consumers Credit Union

  7200 Elm Valley Dr Kalamazoo, MI 49009-7444

  
• 

  Consumers Credit Union

  5018 W Main St Kalamazoo, MI 49009-1002

  
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  Consumers Credit Union

  5940 Gull Rd Kalamazoo, MI 49048-4000

  
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  Consumers Credit Union

  125 S Kalamazoo Mall Ste 104 Kalamazoo, MI 49007-4852

  
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  Consumers Credit Union

  6770 Kalamazoo Ave SE Grand Rapids, MI 49508-7032

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/22/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm not liable for this debt with Consumers credit union. I Do not have a contract with Consumers credit union. They did not provide me with the original Inked signature contract as requested.

  Business Response

  Date: 11/29/2023

  Consumers Credit Union has fully reviewed Mr. ******** concerns regarding this loan.  The credit unions research regarding the loan and the related concerns were communicated in a detailed letter mailed to Mr. ********************

• Initial Complaint

  Date:06/18/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is reporting inaccurate on my credit file and they have sold my debt to a debt collector going against the **** rules and they only have two signature documents in a post to have three federal law violations 15 USC **** .

  Business Response

  Date: 06/30/2023

  Consumers Credit Union takes the concerns of our members very seriously and we strive for their complete satisfaction. Upon receipt of this complaint, the credit union reviewed the matter. It appears the concerns communicated to the Better Business Bureau are consistent with a current complaint received directly from the member and also consistent with a prior complaint received directly from the member. Investigations to date have determined that no error occurred on the part of the credit union.  The credit union will fully address the current complaint directly with the member. Sincerely, Consumers Credit Union.

• Initial Complaint

  Date:02/15/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am unlawfully being charged an insufficient fund fee for banking errors. I had enough funds in my account on Sunday, February 12, 2023. My account is not supposed to have any courtesy fees or insufficient fund fee available due to my being on a repayment plan. After seeing I had enough funds to use my account on Sunday I was charged an insufficient fund fee of $35 for to cover a $4.79 overdraft fee that should not have ever been covered due to the restriction. This is deceptive tactics and a way to gain profit for slight overdrafts that should of been blocked in the first place.

  Business Response

  Date: 02/24/2023

  Upon receipt of the complaint, a member of the credit unions management team reviewed the matter in depth and had a conversation with our member. As a result, the fees listed in the complaint have been reversed and we believe this matter has been fully resolved. Consumers Credit Union takes the concerns of our members very seriously and we strive for their complete satisfaction. Sincerely, Consumers Credit Union

  Customer Answer

  Date: 02/24/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************** Iii

• Initial Complaint

  Date:08/14/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a victim of credit report double jeopardy through Consumers Credit Union. The account is with a collection agency.The original creditor under the **** laws can not report a balance, interest, nor late fees if the account has been sold to a collection agency,which Consumers Credit Union has violated,they are not complying with the laws of the fair credit act.I disputed over seven times and this company keeps giving all three credit bureaus inaccurate false information on my credit report as if my account wasnt never sold. July of 2022-August of 2022,they put an invalid charge off on my account after it was sold November of 2021.I feel they are retaliating against me and being unfair and unprofessional in accurate reporting to my file.

  Business Response

  Date: 08/23/2022

  Consumers Credit Union received the complaint on August 16, 2022 and promptly reviewed the borrowers file. Having done so, we can confirm that the service provider referenced in the complaint did not purchase the underlying debt and as such, both Consumers and service provider are permitted to report on this file. Consumers credit reporting, as well as that of its service provider, has been accurate. On August 17, 2022, a member of the credit unions management team reached out to T**** L*** via telephone to address the matters referenced in the complaint but has not received a response as of the date of this reply. We are available to speak with her should she wish to contact us in the future. Sincerely,Consumers Credit Union.