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Business Profile

New Car Dealers

Seelye Kia of Kalamazoo
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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Seelye Kia of Kalamazoo's headquarters and its corporate-owned locations. To view all corporate locations, see

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Seelye Kia of Kalamazoo has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:09/08/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Took my *** in to be serviced on July 12, 2023 due to it shutting off while driving and was told that it was the battery. After spending $350 for the battery and $167 labor fee went to pickup the vehicle and it did the exact same thing. Returned the vehicle on July 12 with same issue and was told that my PCM needed to be replaced. After waiting weeks for a replacement as the wrong part was ordered and having to pay out of pocket for a rental vehicle due to not being given a loaner vehicle I was over it. On August 30, 2023 after having my vehicle for over 2 months after calling, leaving messages and texting with no return calls, I told them I was coming to pickup the vehicle that day whether it was done or not. Then the part miraculously appeared at that time and they said theyd put in. After spending another $617 the following day the vehicle did the exact same thing. Needless to say my vehicle is still not working and I have spent well over $2000 in total for unnecessary services and vehicle rental fees. I would have been better off going to a back yard mechanic.

      Business Response

      Date: 09/11/2023

      ********,

       

         We apologize for your experience here at Seelye. We would be happy to sit down with you and work together to resolve the issues you mentioned above. When would be a good time to come in and sit down with upper management to resolve? You may reach out to me on my direct line ************. looking forward to hearing from you.

    Seelye Kia of Kalamazoo is BBB Accredited.

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