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Business Profile

Recreational Vehicles

Cycle Parts Nation

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Recreational Vehicles.

Complaints

Customer Complaints Summary

  • 18 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/24/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    El da 15 de ***** hice una compra con el nmero de orden ****** de la cual han pasado ************************************************************** pedido

  • Initial Complaint

    Date:07/05/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ORDER # ****** Date : 5/12/2023 11:48:30 AM $280.11 and ORDER # ****** Date: 5/12/2023 11:54:04 AM $203.25 As of today July 5, 2023 no merchandise has been received, we contacted them back in June 09, 2023 at 3:40 PM and discussed the matter and possible solutions but as of today no progress. We even contacted the credit card company to file a complain about this transaction which they are currently investigating and awaiting their response.

    Business Response

    Date: 07/06/2023

    This customer's order was returned to ** and a refund was processed on 6/19 at their request.

  • Initial Complaint

    Date:01/19/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Made a purchase on 12-29-22, a few days later I received an email stating that one of the parts was on backorder until June of 2023. I am a business unable to wait 6 months as my customer wants his equipment repaired and returned.. It is now 1-19-2023 and Polaris parts nation has not refunded my money after promising several times they would. This is almost 700 dollars they have not returned. I have spoke several times to them only to get the same response. It will take 2 to 10 days for a refund... It has now been over 20 days and nothing...

    Business Response

    Date: 02/06/2023

    The backordered item was refunded to the customer on 1/16 at their request.  This is the transaction ID of the refund:  1/16/2023 9:23 AM: Refund Issued $662.99 [Transaction Id: ************]

  • Initial Complaint

    Date:01/17/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered from this business on November 29, 2022 through the internet. The reference number for the order is ******. My credit card was charged for the entire order at this time. I received part of the order in late December but received the incorrect type of snowmobile oil. The company sent a return label and when I went to ship the oil back to the company I was charged a **** fee for packaging the oil into a box. The company then sent us the correct oil. The issue that I have is that we still haven't received item # *****, snowmobile grease. I contacted the company and asked for three things. I wanted a refund for the grease which hadn't been sent including tax, the 2 dollars back for shipping back the wrong oil, and a refund of the shipping of the grease which they hadn't shipped yet. In my estimation this would be ***** (grease), **** ( 8% tax), **** (shipping oil), and **** (shipping for the grease- calculated using a percentage of the shipping that we were originally charged ). So the total amount that I am asking for is $23.06. I have contacted the company via phone and text to no avail. I would greatly appreciate your help in solving this problem.

  • Initial Complaint

    Date:11/02/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ordered on 9/30/2022 Order# ****** once received, one part damaged. sent pictures thru text and still not response 11/2/2022. and missing one part and cycle parts nation never let me know this is on backorder. When I do call number, you stay on hold and the one time someone answered, she could not explain where my order was and no mention of the claim for damaged part. Definitely will not order from this place again.

  • Initial Complaint

    Date:10/22/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bought one part for $26.25 then they charged my card 2 more times. I have been calling since October 19th all they would do is transfer me to different departments then they put me on hold until they closed now I cant even get anyone to answer the phone so I can get refunded my money they took from me. Today October 22 will be 4 days I have been trying to get this resolved.

  • Initial Complaint

    Date:09/28/2022

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Place order on Waiting for order they dont answer phones call just refund my money or send my order. Place on 9/11/22

    Business Response

    Date: 10/10/2022

    Thank you for your recent order with us.  The part that you ordered is currently on a nationwide back order through Kawasaki.  As of today, they do not have an estimated date that the part will be back in stock.  We can keep the back order open for you or we can cancel the order and issue a full refund.  Please let us know what you would like to do.

  • Initial Complaint

    Date:08/29/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered parts on 8/18 . I got my order in missing two items , one of which happened to account for half of the total monetary amount of the order. The business will leave you on hold forever ( over 25 minutes) and then disconnect you. They dont respond to emails , they prefer to text but wont text back if you have issues. Very poor communications.Contacting my credit card company next to dispute charges. I dont mind paying for what I have got but refuse to pay for items I didnt get

    Business Response

    Date: 08/30/2022

    We spoke to this customer and informed him that the two items remaining on his order are currently on a nationwide backorder.  The customer has said that he will wait for the backorder to come in.

  • Initial Complaint

    Date:08/26/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought ***** parts Rference number ******. (Total $133.66 U.S.) may 21 2022 ,after 100days ,I don't receive my order . After communication with C.P.N. (6 times). NO solution for resolve the problem. I lost $133.66 u.s. DON'T ORDER PARTS WITH C.P.N. YOU LOST YOUR MONEY . NO REFUND . CHECK ALL THE COMPLAINT WITH C.P.N.

    Business Response

    Date: 08/30/2022

    This order was shipped and delviered to the customer via USPS:  https://tools.usps.com/go/TrackConfirmAction?tLabels=LV667867757US

    Customer Answer

    Date: 08/31/2022

     
    Complaint: 17778322   

    I am rejecting this response because: The tracking number are ;LV 666365731US I never receive that order . I receive order tracking number ;LV667867757US  . 1 parts ;number 81226-mew-l00za (19.71)  I never receive the rest of order reference number 826466.,miss 5 parts 

    Sincerely,

    ***********************

    Business Response

    Date: 10/10/2022

    We can either resend the items missing from the the customers order, or we can issue them a full refund on the items they did not receive.  

    Customer Answer

    Date: 10/10/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************

    ((((((((((((((((((((((((((((((((((((((((((((((((((((((((( I want full refund , NO MORE BUSINESS WITH CYCLE PARTS NATION    THANKS *********************** )))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))

  • Initial Complaint

    Date:08/17/2022

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered 404.79$ in parts with insurance from this company on 4/18/22. Order #****** received partial order and called to check on the rest at this time I was told they would be at my doorstep within a week. I received another partial order still missing Part #'s ********* and *********. I called again now in May and was told a claim had been filed and the parts should be shipped soon. Now in august 4 months and about a phone call a week waiting on hold at least 20 minutes a call they still have ****** of my money plus shipping and insurance (my hard earned money) and they cant give me an answer or a supervisor to talk to. I just want this resolved. *** that i talked to today said her manager would call back in 10 minutes he was in meeting. no call back and that's been said at least 5 times I've called. 08/16/22 Still have my money/parts.

    Business Response

    Date: 10/10/2022

    We processed a refund at the customer's request for the delayed **********************.  

    Customer Answer

    Date: 10/10/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************

Cycle Parts Nation is NOT a BBB Accredited Business.

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