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Business Profile

Recreational Vehicles

Cycle Parts Nation

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Recreational Vehicles.

Complaints

Customer Complaints Summary

  • 18 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/16/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased the part on 7/13/2022 with expected delivery of 7/20/2022 - 7/28/2022. Order #******. My credit card was charged $24.22 on 7/19/2022. I emailed the company on 8/3/2022 for the status of my part and as of today, 8/16/2022, I have not received a response. I called the customer service number today, the automated system said there were 11 calls ahead of me and the estimated wait time was 3 minutes. After 17 minutes of waiting I hung up. The company either needs to ship this part to me or refund my payment.

    Business Response

    Date: 08/30/2022

    This customer's order was shipped and delivered to them via USPS:  https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=9405511202557577880517

  • Initial Complaint

    Date:07/29/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    7/19/2022 Purchase price $58.27 Promised by 8/1/2022 No shipping or tracking information during this 2 week period.Already debited account yet has not shipped.Contacted business with no response.Told to cancel order and refund money....again no response.Reference Number: ******.

    Business Response

    Date: 08/30/2022

    We will process the refund on this order per the customer's request.

    Customer Answer

    Date: 08/31/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***************************

  • Initial Complaint

    Date:07/22/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed a live order with this company on June 2 2022 and never received part. I have called several times and am being told they have it and it will be sent soon. Its been 7 weeks now. Need a refund or the part. Invoice is *******

    Business Response

    Date: 08/02/2022

    This customer's order shipped and was delivered complete via USPS:  https://tools.usps.com/go/TrackConfirmAction.action?tLabels=9405811202508492383493

  • Initial Complaint

    Date:07/21/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order with order #'s 13780-24B01 02112-05107 08321-01052A Was paid in full on 07/12/202 Have not received it nor have I been able to contact Cyclepartsnation, in text or by phone. I would like to have the parts delivered as promised and heavy reprimands given to the people not giving any info and for not answering the phone calls. I have been placed on hold saying there are 9 people ahead of me and my call would be answered in 3 mins, not to happen.

    Business Response

    Date: 08/02/2022

    This customer's order shipped and was delivered completely via USPS:  https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=9405511202508494195956

  • Initial Complaint

    Date:07/15/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Cycle Parts Nation took my order #****** via their website on 6/21/22 , and charged my credit card without telling me that the parts were on backorder status , and that they would have to get the parts from a ****** warehouse . The only reason I found this out was because I emailed them asking what the status of my order was on 6/25/22 . I decided to wait the 3 weeks for the parts , instead of canceling . Then , on 7/9/22 , I called again , and they told me that they had received my parts from ****** on 7/8/22 , and would ship them on 7/11 or 7/12 . They did not ship my parts , so I called back , and ****** told me my parts would be shipped 7/13 or 7/14 . It is now 7/15 , a week after they got my parts , and my parts still have not been shipped .

    Business Response

    Date: 07/26/2022

    We cancelled this customer's order at their request.  This customer ordered quanity two of one part number.  We received one part in and the other was placed on backorder.  After speaking with the customer, he informed us that he did not want to wait for the second part.  We processed the refund at the customer's request.

Cycle Parts Nation is NOT a BBB Accredited Business.

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