Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  12/02/24 approximately 23:40-00:00 I was in the office attempting to pay my fee to release my vehicle from impound. Earlier today AND yesterday the price I was quoted was severely different from what I was told tonight. So I was questioning the invoice that the man who identified himself as dispatcher gave to me. To which he said were stupid questions and I was playing games.After this I was obviously elevated in temperament. But dispatcher has now been excessively rude and I begin to ask for a manager or contact card to which he refused.He refused to allow me to pay. While sprinkling in other exploitative things such as flicking the bird or the middle finger, and also calling me ********* After back and forth about refusal of service for quite some time, he called the police. If I had not worked a 16 hour shift today to make the money to get my car out I would have gladly waited if I thought there was a solution. I will be returning at 9 am hoping to see action taken on this employee as his actions were hindering my services, terribly unprofessional, and downright rude.

  Business Response

  Date: 12/03/2024

  Without having any vehicle information, I am unsure of which vehicle this is in regards to. If the customer would like to come up and talk with management, one of us would be more than happy to discuss the full situation that occurred. 

• Initial Complaint

  Date:10/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I I called ********** saturday afternoon about my car which was picked up early that morning a two thousand five grand prix I was told it was $391.00 but they called me back to say. No one was available at the ******* area for me to pick up my car. I could not get it until Monday but they still charged me 2 extra days because they were not available for storage of my car which I think was not right. Which came to ******

  Business Response

  Date: 10/01/2024

  Hello,

  Our impound lot in ******** is not open on the weekends. We try to help customers out and get someone out there if someone from our ********* location is available, but unfortunately on Saturday we had too many accidents to do so. If the customer would like to call our main office at ************* during normal business hours; they can ask to speak to ***** or ****** to discuss it in more detail. 

   

  Thank you,

  ********** Towing 

• Initial Complaint

  Date:01/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They towed my vehicle out of my sister's backyard while I was incarcerated not even leaving a warning or anything to my sister who paid rent money at the house apartment she stayed at at *************************************************************************. ***************************** they towed my vehicle then afterwards put up signs saying no parking here all vehicles will be towed the landlords name is twala. My RV has already been autioned off by ********** towing in ********* ******** my belongings were in it which included my father's necklace with his cremains inside sentimental things were took as well. They need to replace everything I do believe

  Business Response

  Date: 02/13/2024

  Hello,

  The ***************** sends out an abandon vehicle notice to the most current, registered owner that they have on file before any vehicle can be auctioned off. We picked this vehicle up on 10/31/2023 and it went to auction on 12/06/2023. I would also like to note that our signs were posted on the property before we towed the motorhome. Furthermore, looking through our notes, I don't see that anyone ever contacted us about the motorhome between the date we picked it up and the date it went to auction. 

  Thank you,

  ********** Towing & Rescue

  Customer Answer

  Date: 02/14/2024

   
  Complaint: 21221668
  
  I am rejecting this response because:
  
  Sincerely,
  
  **************************;

  Im going to be taking this to civil court you guys are insane my rv was parked in A PARKING LOT MY SISTER WAS RENTING HER APARTMENT AT THE **** I WAS ALSO INCARCERATED FOR FOUR MONTHS MY SISTER PAID RENT AT THOSE DATES AS MY RV WAS TOWED FROM HER RESIDENCE AND WAS NEVER GAVE ANY WARNING YOUR SIGNS ARE AT THE EMPTY LOT NEXT TO HER OLD RESIDENCE AT *******************************************************************. THANK YOU NOT AT HER PARKING SPACE BEHIND HER HOUSE APARTMENT WHICH MY SISTER WAS RENTING AT THE **** WHICH SHE HAS A RIGHT TO PARK ANY TYPE OF VEHICLE SHED LIKE DUE TO THE **** SHE PAYS RENT AND NY FATHER EVEN SPOKE WITH ***** THE LANDLORD WHO AGREED THAT MY RV WAS OKAY TO BE THERE UNTIL HE CAN HAVE SOMEONE GET THE BATTERY CHARGED UP TO HAVE MY RV TOOK TO MY FATHERS HOME. IM TAKING THIS TO CIVIL COURT ALONG WITH TWALA AS WELL YOU HAD NO RIGHT TAKING MY VEHICLE THAT WAS PARKED LESS THAN TWO WEEKS AT MY SISTERS RESIDENCE WHICH SHE PAID RENT AT AND MY SISTER NOR FATHER WAS NEVER NOTIFIED ***** DID WHAT SHE WANTED 

  Business Response

  Date: 02/15/2024

  This issue is between the owner of the rented property, the renter and the owner of the motorhome. We are considered the third party in the matter and got called by the owner of the property to remove the motorhome. The owner of the motorhome would like to take this to court and we believe that a judge will settle this incident. 

   

  Thank you,

  ********** Towing Management 

• Initial Complaint

  Date:07/10/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had moped in pounded this last Friday 7/7/23 from the McDonalds across the street from the bus station. I called today 7/10 and they want $245 to get the moped in every midnight they say they charge an additional $30.

  Business Response

  Date: 08/02/2023

  The vehicle was a police impound by the ********* *********************** The customer called on July 10th and 16th for the amount due and how to get his bike out. We have to get paid for the service provided and our company policy is that storage increases daily on all vehicles. 

  Customer Answer

  Date: 08/03/2023

   
  Complaint: 20299345
  
  I am rejecting this response because: Most places dont add daily fees in this case they are asking for $30/day. And now they want a little over a thousand dollars to get it released which is how much I paid to own it in the first place.
  
  Sincerely,
  
  *************************

  Business Response

  Date: 08/15/2023

  Per the police contract and the industry that we are in, all vehicles get charged a daily fee. This vehicle has been in our lot a long time that the storage fees have made the bill over $1,000.00. 

  Customer Answer

  Date: 08/16/2023

   
  Complaint: 20299345
  
  I am rejecting this response because: these charges are more than what they charge to hold an actual car. Court action is pending 
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:01/14/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ********** Towing gave me an incorrect bill (was stated that I paid $286.30 when I paid $300) and refused to give change back when requested and confronted with the bill ($13.70). Receptionist did not state that exact cash was required.

  Business Response

  Date: 01/16/2023

  Looking further into this call, ***** does not own the vehicle, his girlfriend does. As they were told on the recorded line, we take exact change. We would be happy to give $13.70 back to the girlfriend if she would like to stop by our office during management business hours which is 8a-5p.