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Business Profile

Electronic Cigarettes

DES Products Ltd.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

1

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Review Details

  • Daniel T

    Date: 04/22/2024

    Purchased a few of these for a family member a little over a year ago. They had a sale, so I picked up 4 of them at one time. They used two of them for about 9 months or so until the first one failed. After that they opened a new one still in plastic and it was ***. Thought nothing of it and moved to the last unit and that one did work. Threw the *** unit in the drawer to deal with later. Fast forward a few months now that the other two units stopped working, I emailed the company and received a response from their "customer service" I use that term loosely because they are REALLY bad at customer service. So, for those still reading this. We now have 3 dead units, and one was never even used. **************** said that we would need to send the units in and pay 15 dollars each to have them RMAed. I did this with two of the three units. They received the faulty units and promptly cashed my check. When the two RMA units arrived, one worked and the other didn't. **************** asked me to send a video of the non-working RMA unit and the *** unit from the previous order.... almost like they didn't believe me. Once they had the videos of the units not powering on they sent me an RMA for the new RMA and a label and packing to return the *** unit and the faulty RMA unit. A little over two weeks go by and I reached out several times. I was told this morning I would need to now pay another 15-dollar fee for another RMA for a unit that never worked out of the box. This to me seems a bit ridiculous because they clearly have a known quality control issue. Why have me send the unit back and not RMA it? Assuming they plan on refurbishing it and selling it as a new unit all while keeping the money I paid for it. This to me is unethical and I will not be supporting this company in the future. The product itself isn't bad but the issues and customer service make this a ****** experience for me.

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