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Business Profile

Heating and Air Conditioning

Mini-Split Systems Direct

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Heating and Air Conditioning.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/26/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On April 11, 2025, I purchased a Pioneer Mini Split system from Mini Split Systems Direct for $3,645.15. Today when checking on the status of my order, I discovered they had cancelled my order on April 25th without any contact with me. I had been attempting to contact them regarding status of delivery. None of my phone calls, chat messages, or e-mails were acknowledged or responded by anyone. I checked my bank account, and the money paid has not been returned. I currently have no AC, and I live in ******* where we have had and will continue to have very hot weather. I want the system I ordered and paid for to be delivered or the money immediately returned to my account.

    Business Response

    Date: 04/26/2024

    Hello Ms. Call,

    Good Afternoon, I hope you are well, your bank actually declined the transaction due to a high risk of fraud. As a result, we were unable to fulfill the order. You will need to speak with your financial institution regarding this issue.

    Thank you,

Mini-Split Systems Direct is NOT a BBB Accredited Business.

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