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Workplace Compliance Services

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Workplace Compliance Services's headquarters and its corporate-owned locations. To view all corporate locations, see

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Workplace Compliance Services has 20 locations, listed below.

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    Customer Complaints Summary

    • 59 total complaints in the last 3 years.
    • 9 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/04/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The company C.P.S. is giving me a fake notice asking me to mail them a check for $120. They have all of my company's information and they are stating that I need to file a statement of information for $250.This looks legit but it is completely fake as I never solicited their services and they should not have my private information such as my EIN.

      Business Response

      Date: 10/05/2022

      Hello ************,

      We apologize for the confusion regarding our solicitation. CPS is a private entity offering to complete the service of filing your Periodic Report for you, much like any lawyer or accountant would for considerably less money.

      Our flyer has multiple disclosures in all caps. You are not required to use our services and our flyer is not a bill. We have many satisfied customers who read and understood the flyer, and chose to use our services. If you would like to speak with a member of our customer service team, our phone number is ************. We have a 100% unconditional money-back guarantee.

      Our records indicate that you have not placed an order. We will have you remove from our mailing list. You will not receive any further correspondence from our offices.

      Sincerely,

      Customer Service Department

      Customer Answer

      Date: 10/12/2022

       
      Complaint: 18168154

      I am rejecting this response because: I never gave this private my company my personal information such as EIN, Tax ID etc. 

      This company had no access to my records and had no business pretending to be doing services on my behalf. 


      Sincerely,

      ***********************

      Business Response

      Date: 10/17/2022

      Hello ************,

      We received your public information from the ********** Secretary of State.  

      Our records indicate that an order was not placed. We will have you remove from our mailing list. You will not receive any further correspondence from our offices.

      Have a great day. 

       Sincerely,

      CPS **************** Department

       

       

    • Initial Complaint

      Date:09/28/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I receive unsolicited documents that this organization will file an annual report on my behalf. When I contact them at ************, they offer to remove me from the mailing list---however, voicemail is always full so I cannot leave my information. There is no website or other phone number offered so that one can stop this annoying and misleading service.

      Business Response

      Date: 10/03/2022

      Hello Ms. *** ****,

      Thank you for bringing this to our attention.  We did not realize we had a glitch with our voicemail services. 

      We will have someone from **************** reach out to get your information so we can remove your from our mailing list. 

      Thank you,

      CPS **************** 

    • Initial Complaint

      Date:09/22/2022

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This CPS company sent out an official-looking letter with all of my company's data (including incorporation dates, Business ID) noting Federal OSHA requirements and a form to be filled out to meet such requirements, with an associated fee of $295.00 This is trickery at its' worse and all should not engage this company.

      Business Response

      Date: 09/26/2022

      Hello,

      We apologize for the confusion regarding our solicitation. CPS is a private entity offering to sell an OSHA Safety Manual. Our flyer has multiple disclosures in all caps.

      You are not required to use our services and our flyer is not a bill. As stated on the flyer, Federal OSHA law require all employers to provide a place of employment which is free from recognized hazards that are likely to cause death or serious physical harm to employees. The flyer references potential consequences in the event of a OSHA violation(s.)

      We have many satisfied customers who read and understood the flyer, and chose to use our services. If you would like to speak with a member of our customer service team, our phone number is ************. We have a 100% unconditional money-back guarantee.

      Our records indicate that you have not placed an order. We will have you remove from our mailing list. You will not receive any further correspondence from our offices.

      Sincerely,

      CPS **************** Department

      Customer Answer

      Date: 09/26/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      F ******

    • Initial Complaint

      Date:07/18/2022

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I live in ********, ****** and just received a letter from W.C.S., a business based in ********. The letter includes a "2022 - Annual Report Instruction Form" in English on one side, Spanish on the other. In all ways it looks official, except for two lines, which read "If the business is still in active status, W.C.S., a private entity, will assist for a fee in the filing of your annual report." and "W.C.S. IS NOT A GOVERNMENT AGENCY AND DOES NOT HAVE A CONTRACT WITH ANY GOVERNMENT AGENCY TO PROVIDE THIS SERVICE." (Original is all caps)This is the second year I have received one of these letters. I disregarded the first. Now, I see W.C.S is using this as an underhanded marketing tool to charge unsuspecting business owners a fee that is completely unnecessary. I deal with contracts for my businesses as a regular part of my job, yet I nearly fell for this scam the first time.So, I'd like BBB to spread the word about this and, if possible, help shut this company down. Thanks.

      Business Response

      Date: 07/19/2022

      ******************,

      We apologize for the confusion regarding our solicitation. To clarify the line as mentioned "If the business is still in active status" that line is in regards to your business, not WCS. 

      WCS is a private entity offering to complete the service of filing your annual report for you, much like any lawyer or accountant would. You are not required to use our services and our flyer is not a ****. In order to be transparent, this is stated on several locations on our flyer.

      We have many satisfied and repeat customers who read and understood the flyer, and chose to use our services.

      If you would like to speak with a member of our customer service team, our phone number is ************. We have a 100% unconditional money-back guarantee.

      Our records indicate that you did not place an order, and you have been removed from our mailing list. If you feel this information is inaccurate, please let us know. You will not receive any further correspondence from our offices.

      Sincerely,

      Customer Service Department

    • Initial Complaint

      Date:07/18/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received an extremely professional looking letter in the mail after registering my business in OH.I, however, have other LLC's, and so this letter stood out to me as a possible scam. I am very disheartened that some people may fall for this scam out of fear. This "fake" business should be shut down and the scammers should be prosecuted. I have read the company's responses and there is no indication that this company will file anything on another company's behalf. There is no indication within the letter that there will be anything filed, it is a letter requesting money for no service.

      Business Response

      Date: 07/18/2022

      **************,

      Upon reviewing your complaint, you stated "after registering your business in the *************, you received a letter.  That after reviewing our company's responses there is no indication we will file anything on another company's behalf. That there is no indication within the letter that there will be anything file."

      We do not mail to the ************* requesting to file anything for a business.  For the states we do mail to, our company has many satisfied customers who read and understood the flyer, and chose to use our services.  Those businesses do receive certification receipts.  The allegations mentioned in your complaint are false. 

      What you did receive was a letter regarding a Safety Manual for your new LLC.  You are not required to use our services and our flyer is not a ****.  This is stated on several locations on our flyer. We have many satisfied customers who read and understood the flyer, and chose to use our services.

      If you would like to speak with a member of our customer service team, our phone number is ************. We have a 100% unconditional money-back guarantee.

      Our records indicate that you did not place an order, and you have been removed from our mailing list. If you feel this information is inaccurate, please let us know. You will not receive any further correspondence from our offices.

      Sincerely,

      Customer Service Department

    • Initial Complaint

      Date:07/14/2022

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In April of 2022 Work Place Compliance Services sent me a letter about the renewal of my ****** business license. The document had all my correct ********************** information and license number. I filled out the paperwork and had a $185 check issued from my bank. Fast forward to July of 2022 and I get a letter from the *************** to renew my business license. I got on the phone with the number supplied on the new letter to find out what was going on. Upon talking to the lady on the phone they company that sent me the letter in April in her words "scammed" me out of $85 dollars to submit my papers for me. She told me they see this a lot from this company, and some never notice because they get the papers submitted before the letter is issued from the state. This company misrepresented who and what they were. I just hope by me reporting them I can save someone else from getting scammed by this company. I would like my $85 back.

      Business Response

      Date: 07/15/2022

      Ms. Northern,

      We apologize for the confusion regarding our solicitation. WCS is a private entity offering to complete the service of filing your annual report for you, much like any lawyer or accountant would. You are not required to use our services and our flyer is not a ****. This is stated on several locations on our flyer.

      WCS has had many satisfied customers who read and understood the flyer, and chose to use our services.

      We have a 100% unconditional money-back guarantee which is stated on our flyer. Our records indicate that you placed an order.  A refund has been issued to you.  Please allow **** business days to receive the refund. 

      You have been removed from our mailing list and will not receive any further correspondence from our offices. 

      If you would like to speak with a member of our customer service team, our phone number is ************.

      Sincerely, **************** Department

      Customer Answer

      Date: 07/21/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I still feel people need to be warned about this company.

      Sincerely,

      Amber Northern

    • Initial Complaint

      Date:06/22/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am the agent at my company for filing LLC paperwork with the ******************* (I understand the information for LLC's and their agents are available online). We have never used or requested a third party do this paperwork for us. We have never even researched a third party doing this for us. We are happy doing this service ourselves to ensure everything is submitted correctly and timely. C.P.S. sent over a non-numbered form with all of our information completed minus the final signature. Stating we needed to file immediately or there would be a $250.00 late fee. The filling costs they want paid directly to them is $120.00. C.P.S. has even taken the liberty to consider me a customer and provided me a customer id through their company. I have never reached out to them. I have never heard of them prior to this mail. The form is deceptive and appears as a state document. It is close in design and wording to the form "LLC-1 (REV 06/2016)" that is issued by the ********** Secretary of State. In big bold letters it states the state code for filing the paperwork, as well as "RESPOND TODAY"

      Business Response

      Date: 06/23/2022

      ****************,

      We apologize for the confusion regarding our solicitation. CPS is a private entity offering to complete the service of filing your Annual Report for you, much like any lawyer or accountant would for considerably less money. You are not required to use our services and our flyer is not a ****. This is stated on several locations on our flyer.

      We have many satisfied customers who read and understood the flyer, and chose to use our services. If you would like to speak with a member of our customer service team, our phone number is ************.

      We have a 100% unconditional money-back guarantee. Our records indicate that you did not place an order, and you have been removed from our mailing list. If you feel this information is inaccurate, please let us know.

      You will not receive any further correspondence from our offices.

      Sincerely,

      Customer Service Department

    Workplace Compliance Services is NOT a BBB Accredited Business.

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