We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Mildew Remediation

Rapid Mold Removal, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/05/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    $1249paid on October 27 and **** onNovember 11, 2022 to remediate mold in our library room and basement attic and a bedroom. Mold is still present. The company said they would come back out and use a different product for an additional charge. I feel that the company should issue a refund.

    Business Response

    Date: 12/06/2022

    On 10/18/2022 we did an inspection for this customer and determined that they needed demo of drywall and carpet as well as treatment to remove mold in their home.  Mold was also identified in other parts of the home and the customer declined having those areas treated.  The source of the mold was extensive but unclear as to what caused the problem.
    On 10/26/2022 we did treatment in the bedroom, basement and workout room.  At this time, they declined again to have the mold in their attic and library treated. 
    On 10/31/2022 the customer requested that we give her a quote for the mold treatment in the library and attic.
    On 11/11/2022 we came back out to the home to treat in the library and attic.
    We have been to this home a total of 3 times to perform treatment at the request of the customer.  The customer signed a proposal agreeing to the price of the work done as well as the terms of our warranty which states that the home is covered for 5 years for any mold regrowth once the moisture source has been fixed.  There has been zero communication from the customer that there was a problem with mold regrowth.  A call to our office will prompt a service call to retreat any affected areas that were previously treated.  We are unable to issue the customer a refund.  However, their warranty is still valid, and they can call our office to have us come out to fix the issue in their home.

Rapid Mold Removal, LLC is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.