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Business Profile

Stained Glass

Delphi Glass Corporation

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:08/16/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 6/28 I placed an order through Delphi Glass. My credit card was charged the full amount and I was sent a verification email itemizing my order. This email listed all items correctly as ordered. I received my order a few weeks later and realized I was sent a wrong item in my order (this item was a heavy spool of metal that cost around $140. It took multiple calls and emails to this company before someone responded. They told me either box it up myself or drive to a ***** and have them package it up at my own expense. Never once did they apologize for the mix up or offer to send the item I ordered in the first place. After packaging up the item (at my own expense) it was another round of multiple calls and emails to get shipping instructions. I then asked when I will receive my refund for the item never sent and I was told they can't tell me who will be processing my refund or when I will receive my money back. Another few weeks go by.... Finally I receive a refund for less than the amount owed to me. More calls and emails before they tell me that they charged me a "restocking fee". I reminded them that this was an error on their part, they had send me this item. I had shipped it back to them, packaging it at my own expense! I was then told they will look into it and call me back on Monday. Over a week has gone by, I have send emails and called and still have not heard anything. This company still has my money, I never received the product, and apology or an offer to send me the correct item. I want a full refund for the cost of the item never sent to me (including tax and shipping charges)

Delphi Glass Corporation is NOT a BBB Accredited Business.

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