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Business Profile

Stained Glass

Delphi Glass Corporation

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1

Average of 2 Customer Reviews

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Review Details

  • Jennifer J

    Date: 04/04/2023

    Jennifer J

    Date: 04/04/2023

    I wish I had read this site before ordering. My fiber boards arrived unwrapped and damaged. I asked for replacements and they said new ones would arrive the same. I have to pay for the return shipping. Based on the other notes, I am curious about what percent I will get back though the products are unused and wrapped in their original packaging. I even wrapped the fiber boards better than the way they sent them to me. ************** set is super flimsy and looks unlikely to work with the molds. While their website states it has technology to look up your order, to return the items you have to fill out all the details like it is a catalog from the 20th century. Overall, they do not seem interested in repeat business.

    Delphi Glass Corporation

    Date: 04/07/2023

    I'm sorry to hear about your negative experience when shopping with Delphi. In reviewing the photos you had submitted, the state of the fiber board you received is average for this product. We were concerned about reshipping, as you may be equally as unhappy with the product you receive as replacement. However, we do not consider the product to be defective. Per our return policy, we are happy to take returns on these items. Once we receive the product back, we will issue a refund for the items you are dissatisfied with.

    Jennifer J

    Date: 04/17/2023

    Thank you for the explanation and honoring your return policy. I understand that tone does not translate well in email and I must have misunderstood the intent of the notes. Best regards.

  • Jody M

    Date: 01/29/2023

    The item I ordered cost $49.99 and from the description on their website sounded worth the money. When I received the item it was cheaply made and did not meet the description. I sought a refund and was given only $41.00. Additionally I was charged $12.95 for shipping and also paid the return shipping of $6.50.As I sought a full refund I was told there was also a 25% restocking fee! This company created a cheaply made item and then proceeded to tack on anything they could think of to keep from refunding my money. I will never purchase from this company again and would advise others not to take the risk.

Delphi Glass Corporation is NOT a BBB Accredited Business.

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