Complaints

This profile includes complaints for Motorcars of Lansing's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Motorcars of Lansing

  6505 S Pennsylvania Ave Lansing, MI 48911-5966

  
• 

  Motorcars of Lansing

  2720 South Sprinkle Kalamazoo, MI 49001

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/19/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The dealership agreed to repair a thermostat and thermostat sensor issue with the 2015 GMC ****** that I had just purchased from them. The ** repair bulletin clearly states that both must be replaced at the same time, or it will cause future issues. The just replaced the sensor and said I was good. 2 days later the same issue presented itself. Took truck back to the dealership, and they replaced the thermostat. They they proceeded to attempt to blackmail me with a *** for them to pay for the repair, or force me to pay the bill myself. The salesman is the one that approved the repair being a honest person he is. This dealership is shady and trying to be bullies to those who they think won't stand up to them. I will also be seeking further actions against this dealership.

• Initial Complaint

  Date:03/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a car in November 2023 from motorcarsonline of lansing. In December the car needed major repairs. called dealer and stated i declined a warranty although i did not. They told me to get the car fixed and send them the invoice and they would "make things right." Sent invoice and said they weren't responsible for all the repairs. First offered to give me a warranty or money and that they would call me next day with offer. weeks went by and i heard from nobody. Called ********************* on February 27, 2024 to discuss the issue. **** agreed to pay me $1000 dollars in exchange i signed a nondisclosure agreement. told me it would be mailed to me. i have never received the disclosure or said money. when i call the dealership now they ignore my calls and don't return messages.

  Business Response

  Date: 03/12/2024

  The gentleman purchased the vehicle as is and declined the warranty. Weeks after the customer took purchase of the vehicle, he had an *** light come on.

  he takes it to a local mechanic and they have to replace the wheel bearing. Unfortunately, the axle was bound to the wheel bearing, so both components have to be replaced. We offered the customer a cash resolution, and he declined. 
  

  The customer use profanity infused, screaming and disrespect, as if we would know that the *** light will come on many miles in weeks after the sale. Very unreasonable customer with anger issues so we would prefer not to deal with this guy.

  Customer Answer

  Date: 03/12/2024

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  The business owner never offered me a cash offer they sent me somebody elses offer to me. We agreed later upon $1000 AFTER **** told me he illegally recorded our conversation without my knowledge and consent. The vehicle was not serviced properly before I was sold the vehicle as it also had a bad tie rod end and exhaust components. I have proof of our verbal agreement for the $1000.
  
  Regards,
  
  ***************************

  Customer Answer

  Date: 03/12/2024

  The issues arose not many weeks following the purchase either. It was two weeks after receiving the vehicle and not even 1000 miles later. My wife only drives to and from work which is only 1 mile from our house. Also I am curious why this vehicle was as is when they state in a comment on one of their negative reviews that all our vehicles come with a 3 month, ***** mile warranty as seen in the attachment i am attaching.

• Initial Complaint

  Date:07/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently purchased a ****** truck from motors cars of Lansing. They said the truck was running fine till it shipped to my house. And the steering wheel had a shake that made it unsafe to drive. When I call to report what the truck was doing They said they replaced a bunch of parts In the front end but never disclose that to me When I was purchasing the vehicle Their website says all their vehicles are certified and go through a 150 point inspection. But when it arrives to my house, there was leaking fluids from a gear box that they said they replaced with a brand new one. But yet it was a old used one. The mirror was broken as well as a signal on the mirror the backaxel was shifted back Due to a broken block, this truck was not inspected ******* change was not done. The truck needed a alignment that they argued And said that they had did but when I took it to a private tire shop, the alignment was off Now they are trying to send me a use gear box. And want me to pay to have it installed I have a check engine light on the truck For emissions Now. had to get it trailered back home ***** cars of Lansing sold me a lemon. Don't ever buy a vehicle from them They know how to sweet talk You and the manager **** won't return your phone calls Nor speak to you about the issue His fixes send Used parts And make them pay for the expense To have it installed.