Reviews

This profile includes reviews for Motorcars of Lansing's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Motorcars of Lansing

  6505 S Pennsylvania Ave Lansing, MI 48911-5966

  
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  Motorcars of Lansing

  2720 South Sprinkle Kalamazoo, MI 49001

  

Review Details

• Review fromBryan T

  Date: 02/22/2025

  3 stars
  * PART 1 - More to come My 1st experience with an out of state purchase ******************************************** person for $38,000. Not a lot of close up photos to see small dents/scratches....Pictures do look good though, and was told : (Exact text from Will "Vehicle is in amazing shape. Will be a great purchase"Everything seems OK. I've already wired the funds to them. I'm obviously more anxious than they are. haha - there's modifications that we agreed upon, before delivery. I am a virgin at this "Carvana" experience - When I 1st saw the idea of buying a car w/o seeing and it being delivered - I thought it was CRAZY - Here I am doing it.*Communication could be better! It may be me though - I'm just uncertain about this type of business (Wiring funds to a company sight unseen) - Im 53 years old. Hint the reason I'm on BBB checking out the company AGAIN, trying to ease my brain that this is not a scam...Which I do not believe it is, but until my truck arrives (Im not 100%) Hint the follow up review.Salesman - Will "Nice Guy" *** A LOT going on.Financing - ***** "Very Easy to work with" Hope your pay is deserving - You kept me hanging in on this transaction Im a salesman - I know when I'm getting financing repetitive sales talk that has worked on others...My deal is already done (They have my money) "0" leverage now....On to the next - Not a lot of time for me now... Which that happens in sales - I get it Only 1 positive review! Not Good - I was hoping for some ease of mind about this transaction....Didn't get it here - Although folks usually don't have time to give a review, Only the Exceptional and Horrible experiences normally get a reviewed. Hoping this helps if you are a 1st timer doing business like this :)****We will see if the email Will sent to me "Vehicle is in amazing shape. Will be a great purchase" is a sales pitch or if he is a man of his word.****I will keep everyone posted - I hope to leave 5 stars w/ PART 2

• Review fromPasha F

  Date: 08/02/2024

  1 star
  **** the owner is a fraudster. Signed a deal with me ran me through the ringer with paperwork for five days then refused to do the deal that I payed their deposit on and had stellar credit approval for. They then went dark on me and refused to shop the car or give me any reason at all.

• Review fromKamiryn H

  Date: 02/03/2024

  1 star
  Was sold my car from them in April of 2023, a week later I had to take it in for transmission issues, they took 3.5 weeks to replace the transmission now its Jan. **** & my vehicle has been with them again for over a month waiting for them to replace the transmission again that I have extended warranty with but they still want me to come out of $1000+ because they dont usually have to replace it more than once

• Review fromDaniel P

  Date: 01/29/2024

  1 star
  Avoid this business at all costs. Lies and more lies from them since the day I bought my truck. From the salesman ***** to the general manager ****, Ive been given nothing but double talk and empty promises to help. They delivered my truck dented and wont take any responsibility, instead blaming the transportation company they hired, who blames them. The ******** warranty was promised to be transferred to US, but now that I need warranty work, I learn that it isnt. The ** said the salesman was fired for dropping the ball and making false statements to me, but he just answered the phone there. Lies and deception. Avoid them!!

• Review fromCheryl H

  Date: 11/06/2023

  1 star
  My son bought a 2012 Chrysler 300 at the beginning of September from out of state. When the car was delivered, we asked the driver's to give us a few minutes so my son and his girlfriend could take a look at the undercarriage. My son and his girlfriend took the Chrysler to a local dealer and multiple issues were found. We contacted M, the salesman and he indicated that a total inspection had been done on the car. I asked M for a copy of the inspection and he stated he would send to me, NEVER received it. We sent the list of repairs from the dealer and he said he would look at it. We asked if we could just return the car and get our money back, but he said he would take care of the repairs as it would only cost him around $100-300. So the Chrysler was picked up and taken back to Michigan for repairs and I asked M to provide me with an invoice showing all the repairs that were being done. I NEVER received . The car needed new suspension front and back, front rotors were trash, passenger side skirt falling off, tps monitors bad, steering wheel column sticks (cannot turn left sometimes), trunk rusted, engine bay rust, and that is only part of it. According to M, they replaced the control arms, fixed airbag light (NOT), fixed steering wheel, installed tow struts on the front and aligned it, TPMS fixed and replaced the tow front shocks and it cost over $1500? What happened to $100-300? When they returned the car, we took it to another local shop and they found multiple issues and we have had to spend $3500 (I have receipts) on repairs and there is still work to be done to make the care safe. M told me he could not do anymore. I asked to speak with his supervisor and was sent to the Controller's voicemail. She called me back a few days later and said she would check it out and get back to me. I have called her and text multiple times with no response, I also left a voicemail on the Presidents voicemail and have never received a call back. Worst customer service ever!!

• Review fromTravis S

  Date: 09/27/2023

  1 star
  I purchased a 2018 Expedition from them a few years back with around 35k miles. 3 days after purchase I noticed the ** stopped working. I brought it back and was told the issue was fixed. This was towards end of fall so we didnt need to use the ac until the next spring. Once again, the ac stopped working. We took it back again and they said they topped it off with coolant but everything else looked great. At the beginning of this spring the ac once again stopped working. When I contacted them about this they said they were sorry, but theres nothing they can do. We then took it to a (reputable) dealership who immediately let us know there was a leak and likely had been for quite sometime. When I let motor cars know that, they once again ignored me. Fast forward to this last week- we were just told that we need a brand new transmission. 2 years, needs a new ac, a new transmission and already had to have the sunroof replaced because that also broke. When dealing with their sales manager, ******, I let him know I was going to express my experience with my network, to which he threatened to contact my company. He googled information about me to try and threaten me. Stalking customers seems like bad business to me. If you look online, you will also see there was a news article written about how they blackmailed a customer to take down a negative review. DO NOT BUY FROM ANY OF THESE DEALERSHIPS.

• Review fromTony S

  Date: 07/15/2023

  1 star
  On July 11th, I took a day off of work to go look at a 2018 F150. It was listed for $33,900. After a test drive, I had a list of things that needed to be fixed. ****** assured me it would be no problem to get those fixed. I put a $200 deposit down and he was going to have the truck ready Saturday. On Thursday, he emailed me an agreement with the purchase price of $33,900 so I could finalize my loan. ****** called me shortly after and told me the dealer owner wanted $1,000 more for the truck because repairs were costing more than they expected. I called the general manager, **** hoping he could rectify the situation. He was on board with the price hike even though I received the purchase agreement for lower. He said they would be under water and likely needed more than $1000 to cover the repairs. This is dishonest and shady. The truck should have been inspected before they decided on a list price and put it on their lot. They should have negotiated with me before agreeing on a price and repairs. Im not responsible for their poor business decisions. I feel they have wasted my time and I would not recommend anyone shop there.

• Review fromMichael C

  Date: 12/25/2022

  5 stars

  Michael C

  Date: 12/25/2022

  Consistent Excellent experience **************** Ive experienced ******* is salesman of the year in my book

  Motorcars of Lansing

  Date: 01/31/2024

  Thank You For The Great Review! :) Your Friends At Motorcars Of Lansing!

• Review fromBrandon C

  Date: 07/29/2022

  1 star
  Sold me and lemon and owner started getting very very cocky and snippy with me and my mother that came with me that day. Will not reccomend ANYONE to buy anything from these scammers.