Important information
- Customer Complaint:The complaints shown in this report reflect all complaints processed with the HQ location.
Complaints
This profile includes complaints for Rose Pest Solutions's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 2 total complaints in the last 3 years.
- 2 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:05/27/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This is a follow up to a previous complaint I made regarding this company. The company followed up with me but quoted me one price over the phone and then sent me a contract that would cost me $96. More than I was told. They pulled out my centricon stations when I was trying to renew which never made sense to me except for the fact that they wanted me to start over which would be more money in their pockets. I dont trust this company and all I want is for the BBB to investigate their practices and tell me how much the annual renewal fee as of April 2025 would be as I believe it goes up in June 2025. I believe they tried to take advantage of me.
Business Response
Date: 05/28/2025
We did our best to work with this client to reinstate her Sentricon System after a lapse in service. Although we offered a significantly reduced rate and made efforts to accommodate her request, she was ultimately dissatisfied with the pricing.
We regret that we were not able to meet her expectations, but we believe we acted fairly and professionally throughout the process.Initial Complaint
Date:04/23/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I reached out to them to renew my termite protection. The devices were still in the ground. I had to suspend the termite coverage the previous year for financial reasons. As the devices were still in the ground I wanted to have them rebaited. **** ******* came out to my house and saw the devices were still in the ground. He said he would get back to me with a price. Three weeks later and still no call AND their guys came out and pulled the devices out of my ground. This would cause me to pay all over again to have them installed instead of just being rebaited. The intention here was to make me start over and pay MORE. It could of been easily rebaited. **** ******* had no intention of helping me. I will never do business with them again. They only wanted more money and it was totally unnecessary!Business Response
Date: 05/15/2025
Thank you for bringing this matter to our attention. We sincerely apologize for the frustration and inconvenience this situation has caused.
Please know that *** ****, District Manager, has personally reached out and is actively working to resolve the issue. We understand the importance of transparent communication and ensuring our clients feel heard and valued.
We are committed to addressing this matter promptly and fairly, and we appreciate the opportunity to make things right.
Sincerely,******** **********
Communications Coordinator
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