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Business Profile

Sheds

Modern Shed Design

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 8 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/09/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    July/August 2022 I ordered a goat shed, customized that I had gone over with company multiple times. I also ordered a greenhouse and a building for my ******. I was told delivery would be early fall of 2022. In fall of 2023 I even asked if I would get faster delivery if I cancelled the greenhouse. I was assured I would. In place of greenhouse I accepted 2 run in kits that were to be delivered with the goat house and the llama building. I received in September 2023 the llama building, missing windows, just open hole. Also parts for the 2 run ins which I had to cover and protect through the winter as they were not able to be built with what I received. I have repeatedly contacted the company until last month I was told the business had been sold and I would be getting my items soon . Next I was told that contact could only be done via email. I was also promised I would be receiving my items in 2 weeks. I have sent multiple emails with no reply. I have messaged them with no reply and the phone number does not have a voice mail box set up?? I have no way to contact them. I have offered to come pick up my items, an almost 4 hour drive each way, no response. I paid in full 2 years ago including delivery. I do not understand what the issue is. This is an insane way to do business. We are a small farm and going to court will cost us money we can not afford. I really want my delivery this month(July) or a full refund plus interest.

  • Initial Complaint

    Date:04/04/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    put a deposit on a shed in oct 2023 was told i would have it delivered in january 2024. the deposit was *******. they moved there business to some place in *********** . mi they gave me a phone number that no longer works. i requested a refund by email and the only response i got said there is no cash refund until they sold my shed so i requested them just to deliver it then no response

Modern Shed Design is NOT a BBB Accredited Business.

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