Complaints
This profile includes complaints for La-Z-Boy Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 608 total complaints in the last 3 years.
- 91 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:09/21/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
La-z-boy comfort care we have had issues with our chairs within 3 months bought an extended warranty they came out twice. Ordered 2 parts incorrectly Now the main number for the tech is disconnected. They’re hotline sends you in a loop and no one gets anything resolved. It’s now been almost 2 years and countless hours.
Business Response
Date: 10/06/2022
Dear
BBB,Thank
you for contacting us about Matthew’s concerns with the stools we have been
servicing.We
have reviewed the customer’s service history and have authorized an exchange on
the stools. We have attempted to reach the customer by phone on 9/27/22, 9/28/22
& 10/4/22. In addition to this we attempted to contact the customer by
email on 9/29/22 & 10/4/22. In order to move forward with the exchange we
will need to discuss the processes and terms of exchange with the customer before
an exchange can be processed.As
we have attempted to contact the customer multiple times to discuss the
requested resolution with no response we respectfully request this case to be
closed. If the customer would like to move forward with an exchange we ask they
reach out to us to discuss the process and terms.Kindest
Regards,
La-Z-Boy
Incorporated
***** *.
Comfort
Care Representative
CM******Initial Complaint
Date:09/21/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
May 9th 2022-First Appointment to fix spring that broke loose in back of my cushion.
I have tried contacting Customer Service Numerous time over the last couple months, sat on hold for a minumum of 2 hours at a time and haven't been able to get a response. I finally get a visit on 9/12 for a tech to come to my house and see that the cushion just replaced is ripped at the seams of the zipper, obvious manufacturing issue.
Tech tells me since he was just here in May to fix that he will order the part and get an appointment to return.
9-21-2022
No call, no appointment. Finally get ahold of customer service for the agent to respond incredible rude by responding ""You didn't even pay for the parts last time. You payed for the hour of labor and handling fee." That's because the parts were under warranty. Said I would receive a call back in a week and ended the text message. I do have proof of the messages!
So now the couch I purchased in 2019, parts I just replaced in May 2022 that are a manufacture issue he is stating I have to pay for again!! The way I have been treated by the CS agents and this whole thing I will never purchase or recommend La-Z Boy to anyone every again!Business Response
Date: 09/21/2022
Dear BBB,
Thank you for contacting us about *********
concerns with the back of her sofa.We have reviewed the customer’s service
history and warranties. La-Z-Boy offers a one year warranty from date of
delivery on concerns related to the cover and fabrics of the furniture offering
to assist on a charge basis after this warranty period. After reviewing *********
service history we have reached out to the customer to discuss these warranties
and reach a resolution. We have offered to send ******* a new upholstered back
at no cost to her despite being past the warranty period.We have advised ******* upholstered parts
can take a few weeks to be received by customers however ordering a fully
upholstered back rather than parts of the back will allow it to be
self-installable and avoid wait times on hold and for a return visit. *******
is understanding of the wait times for her new back and that we are acting
outside of our warranty to accommodate her concerns and has agreed to this
resolution. We respectfully request this case to be closed, we consider the
matter to be resolved.
Kindest Regards,
La-Z-Boy Incorporated
***** *.
Comfort Care Representative
CM ******Initial Complaint
Date:09/21/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I brought (2) $1000 leather chairs from La Z Boy. Great sales, Great product usually.
Within 6 months the leather color started coming off.
I started calling them within 9 months with absolutely no response.
After months of calling, they told me I wasn't taking care of my leather chairs correctly.
I explains that I have 4 leather couches, 3 other leather chares I brought (2) $1000 leather chairs from La Z Boy. Great sales, Great product usually.
Within 6 months the leather color started coming off.
I started calling them within 9 months with absolutely no response.
After months of calling, they told me I wasn't taking care of my leather chairs correctly.
I explains that I have 4 leather couches, 3 other leather chairs.
She explained to me, for my health, the tanning process has changed. And the sent me a new chair back.
I explained before they sent it that I wasn’t interested in a new back if I have to do this every year.
I don’t see this in my other leather & shouldn’t the sales person tell you your color is going to wash off in under a year.
At this point the conversation was over.
Me being persistence, I called again today. I got ******** on the phone. She was very nice but told me, if it happens again, please call & they’ll take care of me.
I said like your taking care of me now?
At that point the conversation was over.
Not the La Z Boy I remember at all.Business Response
Date: 09/21/2022
Dear
BBB,
Thank
you for contacting us about the customer’s concerns with their leather.
We
have reviewed photos of the concerns submitted by the customer as well as the
customer’s warranty and service history. La-Z-Boy provides a one-year warranty
for leather concerns covering manufacturing defects and material flaws only. We
have determined the concerns with the leather are consistent with improper
cleaning. As leather is made from animal skins it does need to be maintained in
the same way our skin should be taken care of. Due to the natural oils in human
skin and hair leather furniture needs to be cleaned regularly with distilled
water and soap to avoid build up that will interfere with the finish on the
leather. Despite the customer being outside the warranty period for leather we
have supplied 2 new backs to the customer at no cost to him to resolve these
concerns. If the customer regularly cleans the furniture as instructed in the
email we provided to him at the time of placing the order for the backs he will
be able to enjoy his leather furniture for years to come. Should the customer
need the cleaning information and is unable to find the provided email cleaning
instructions are listed on our website.We
have provided the customer with expensive upholstered parts at no cost to him
despite being outside of the warranty period and experiencing a concern that is
not warrantied and provided him with the information needed to keep his
furniture looking nice for as long as the rest of his furniture. At this time
we will not be refunding the customer as we have already acted outside of our warranty
to accommodate resolving his concerns .
Kindest
Regards,
La-Z-Boy
Incorporated
*****
*.
Comfort
Care Representative
CM ******Customer Answer
Date: 09/22/2022
Complaint: ********
I am rejecting this response because:As I stated, it’s like the color washed off the leather.
if you try to get though there support you can’t.
they do not call back until I emailed the CEO.
I don’t know anyone who throws out there furniture after two years but them sending me the same just will just push it out another year.
back your product. No other leather in my house has ever done this.
Maybe if the sales department would tell people the leather color only last 9 months the sales would be different.
Sincerely,
***** ********Initial Complaint
Date:09/21/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I bought a $1500 couch in March of 2021, it was delivered in July 2021 with a whole where the seam is in the front. I let Lazy Boy know. They sent out a technician to repair it, he took pictures but said the tear was 1/2 an inch more than allowed for him to sew. Said he would share pictures with Lazy Boy and I would hear from them. Never heard back. I called several times only to get an answering machine. I would really like to have my couch repaired!Business Response
Date: 09/21/2022
Dear BBB,
Thank you for
contacting us regarding this customer’s concern.
La-Z-Boy offers
a limited lifetime warranty on the parts of the frame, mechanism and springs,
against manufacturing defects, for as long as the original purchaser owns the
product and can supply their dated receipt as proof of purchase. Fabric, leather and standard foam padding
have a one year warranty, against manufacturing defects, from the date of
delivery of the furniture into the customer's home. Labor to repair or replace any defective
parts is also covered for one year from the date of delivery of the furniture.
Our technician was
out to the customer’s home on 08/22 and upon inspecting the customer’s concern
was able to advise that the seam that had come undone was too large to hand sew.
The technician
advised in his report that he advised the customer that to resolve the concern
a replacement part would need to be ordered. Said parts would be on a charge
basis per the one year part and labor warranty for the furniture’s Cover, as
well as a charge for 2 hours of labor to complete an installation.
The technician
advised that the customer had declined further service, opting to research
assistance locally. The technician completed their report and closed out the
customer’s case.
We would be
happy to assist this customer in resolving their concern on a charge basis per
their warranty, or they may continue to seek resolution locally. However, we kindly
request that this case be closed.
Kindest
regards,
La-Z-Boy
Incorporated
******* *.
Comfort Care
Representative
CM******Initial Complaint
Date:09/19/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Leather couch that is 3 years old started peeling in one spot. All other furniture is fine. This couch is lightly used. It should not be doing this at this stage.Business Response
Date: 10/03/2022
Dear BBB,
Thank you for contacting us about the
customer’s concerns regarding his leather. We regret to hear of any concerns a
customer is having with our product and work to resolve these concerns as
quickly as possible.We, La-Z-Boy World Headquarters, do not
have access to the independently owned and operated retailers' customer
purchase records. We have attempted to reach out to ****** to discuss the concerns and collect sale and furniture information by email on 9/20/22 & 9/23/22.
Additionally we attempted to reach out to the customer by phone on 9/27/22,
9/28/22 & 10/03/22. Currently we have not received any reply from the customer.As the customer has not responded to any
of our communications to attempt to resolve the concern we respectfully request
this case to be closed. Should the customer reach out to us to provide the
requested information we will gladly work with him towards a resolution.
Kindest Regards,
La-Z-Boy Incorporated
***** *.
Comfort Care Representative
** ******Initial Complaint
Date:09/19/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Purchase 1/9/2021 order #*********- part delivered Feb 2021 (damaged and replaced) remainder delivered May/June 2021
Initial complaint February 2022 with screws falling out of the kitchen chairs
Service call 4/27 (service code ***********) gentleman came and confirmed screws falling out, took pictures and was sending in an order for replacements. While service man was there I also told him of the ottoman leg splitting. He took pictures of this too and sent in for a replacement leg.
6/20 called CS (1.5 hours on phone)looking into order and will call me back.
6/28 (2 1/4 hours)I contacted them again- never ordered will receive parts in 17-21 days. Set up appointment for
9/10 to fix - sending me ottoman items and service man will have kitchen chair items
8/12 (3 3/4 hours) I contacted ** and still have not received the items- spoke to CS who spoke to warehouse
8/17 received clasps for ottoman
8/19 received leg for ottoman
9/10 service call only to fix ottoman as he did not have anything for kitchen chairs
9/14 (1 hour) complained that service man did not bring the items for the chairs- CS rep stated would never have brought the items as all items are sent directly to the customer (not what I was told on 6/28)- ordered items from warehouse again
9/14 ******* called (855-802-6636) me 40 minutes after my call. He will now be in touch with the warehouse to see where the items are. Someone will call me in 2-4 days. As of Friday 9/16 that was day 3 and I have little faith in the company
The service we need for our items is now in the 6th month from initial contact. Resolution is either fixing with a new extended warranty or full refund of all kitchen items including the buffet as we would have to go elsewhere for coordinating items. We would not accept an instore credit.
Have all my notes of contact if LB wants to see. They also have record of my calls per associates I have spoken toBusiness Response
Date: 10/05/2022
Dear
BBB,Thank
you for contacting us about ****’s concerns regarding her service delays. We
regret to see the package with her service parts has been misplaced somewhere
between manufacturing and delivery to her home.We
have re-ordered the parts required to complete her service and tracked the
package. We confirmed with UPS tracking information the new part order will be
arriving to her by end of day tomorrow 10/6/22. In anticipation to the arrival
of this package we reached out to **** and scheduled her return visit for the
soonest date possible 11/11/22 and we are currently looking into options for a
sooner service date. Should a sooner date be found we will reach out to the customer
to discuss the new service date to ensure it works for her schedule before confirming.
We ask that **** reach out to us Friday 10/7/22 should her package not arrive
as scheduled tomorrow so we may look into this further. We look forward to
completing service and resolving her concerns.As
we are actively working towards the resolution to her service we respectfully
request this case be closed. We will continue to monitor this service until
fully resolved.
Kindest
Regards,
La-Z-Boy
Incorporated
*****
M.
Comfort
Care Representative
********Customer Answer
Date: 10/14/2022
Complaint: ********
I am rejecting this response because: On 10/5/2022 received a call from ***, LazyBoy corporation, she stated they are tracking my product and should be arriving on 10/6. She scheduled a date for a service person to come and fix my 4 chairs Nov11th but would get me a sooner date if possible. Great news she called back within an hour and stated 10/10 a service person can make it to my address. The delivery was here on 10/6. Large box, I did not open it as it was for the service man. Received information on the service man coming on 10/10- Everything is finally working out. He arrived during the time frame, opened the box and it NOT what I needed or what was ordered on April 27th. I need the seats not the braces for the seats. If you look at the original order from 4/27 it is the actually 2 seats (see pictures for service calls). If you listen to my many calls throughout this ordeal you will hear me state I now need all 4 seats replaced as screws are falling out of all the chairs. Since October 10 2022, I thought I would hear from LazyBoy corporation and expedite my complaint as the service man had to reorder the seats (see pictures from service call). I have not heard anything from LazyBoy and they have had plenty of time to contact me. At this point I am looking for a full cash refund $4185.36 of the entire kitchen ensemble (includes buffet stand). An in store credit is not an option.As a side note the service person ******** was a wonderful service man from Tri County Furniture Service Inc.
Sincerely,
**** *****Business Response
Date: 11/01/2022
Dear
BBB,We
are sorry for any frustrations that this customer has encountered throughout their
service experience.We have
contacted the customer and as a courtesy, we offered them a refund of their
dining room set. When we spoke to the customer, they were accepting of this
offer.We kindly ask
that this complaint be closed as we have resolved the concerns with the customer,
and they have advised us that they are accepting of our resolution.Kindest
regards,
La-Z-Boy
Incorporated,
******* *****
E-Commerce
Coordinator
CM ******Customer Answer
Date: 11/11/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find AT THIS TIME that this resolution is satisfactory to me. Received a call 11/10 from the Lazy Boy store on HWY 100 and Burleigh to come pick out a new dinning room set. Told Don that is not what was decided on but a full cash refund. He stated he was told to call me and will relay the message to the store manager. The store manager will be in contact with someone (assuming the corporate office) to figure out the details of my conversation with Madisyn on 10/31. If no contact from Lazyboy is made within 30 days to pick up items will reopen this case
Sincerely,
**** *****Initial Complaint
Date:09/19/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
La-Z-Boy is impossible to communicate with, from the top in the corporate office to the staff in the local stores. I have spent over 20 hours over the last month trying to get in touch with someone to enact the warranty we paid good money for because the quality of furniture we received is less than poor. No one answers the phone. No one responds to emails. No one. I have spent three hours at a time, on multiple occasions, waiting on hold, only to be hung up on. i have left multiple messages during this time--they are never returned. When I contacted the store we bought the furnature from, they literally told us there was nothing they could do. They sold a warranty that they can't honor. Not because the warranty is void or expired, but because the warranty department no longer exists. There is no one to process or authorize them. Its absolutely ridiculous. This business should be forcibly shut down immediately and refunds awarded to customers who have been ******* over by this company.Business Response
Date: 10/04/2022
Dear
BBB,Thank
you for contacting us about the customer’s concerns in reaching us to set up
service.We
have located a service provider in the customer’s local area and have been
attempting to contact with the phone number provided in this claim. This
service provider was located on 9/29/22, our first attempt to call the customer
to schedule service was on this date. Following our initial call we reached out
by phone again on 10/3/22 & 10/04/22. Each phone call we had left a
voicemail requesting a call back to schedule service.As
we have made several attempts to reach the customer to schedule with no reply
we respectfully request this case to be closed. Should the customer choose to
move forward with their service we ask they reach out to us by phone or text
message to schedule their services.
Kindest
Regards,
La-Z-Boy
Incorporated
***** *.
Comfort
Care Representative
********Initial Complaint
Date:09/16/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have waited at least a month for a refund for an order that I cancelled. I was told a check was issued 8/24/2022 but I have not received a check yet even though I can't understand why the payment was made with a debit card. My refund is $1102.45 and I have lost patience waiting so long. I need my money.
I don't want to play this "in the mail" game any longer.Business Response
Date: 09/17/2022
Dear BBB,
Thank you for alerting us to this customer’s concern.
A check to the customer
totaling $1102.45 was sent out as of 08/24.We kindly
request that this case be closed.
Kindest regards,
La-Z-Boy Incorporated
******* *.
Comfort Care Representative
CM******Customer Answer
Date: 09/19/2022
Complaint: ********
I am rejecting this response because: I have not received my refund. I have been constantly told a check was mailed. I do not want the case closed until I received my money back. I have waited almost three weeks.
Sincerely,
****** *******Business Response
Date: 09/26/2022
Dear
BBB,
Thank
you for contacting us about ******’s concerns with her check being received.
We
have reached out to the customer to confirm she has received her funds.
As
the customer has received her funds we respectfully request this case be
closed, we consider the matter to be resolved.
Kindest
Regards,
La-Z-Boy
Incorporated
***** *.
Comfort
Care Representative
CM ******Customer Answer
Date: 09/27/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** *******Initial Complaint
Date:09/15/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Purchased a leather reclining, rocking and swivel chair at their President Day sale weekend .
Explained that we needed a chair by May 7th since my daughter was having a baby. ******** stated a lot of inventory is being delayed due to shipping, but she could guarantee that we would have it no later than May 7.
May 7th came and never heard from anyone, so I had to make arrangements to get another chair in lieu of getting the chair on time
Baby was born May 12 and still no chair.
Called them the first week of June and was told it was delayed and should be in about a month. No one called to let us know of the delay and we had to repeatedly call to check on status of delivery.
Called them again, a month later on July 7th and was told that the chair had arrived but they could not deliver due to "warehouse issues". Told it would be delivered next week. It was three weeks later on July 27th.
My daughter, her husband and I sat in the chair, each one time and all agreed the reclining was very difficult to do and trying to get leg rest up or down have a very hard jerk and woke up the baby each time. ****** DID did MENTION THAT "this chair does have a rough mechanism”.
Called Lazy Boy first week of August explaining we needed to return the chair. I spoke with ******** and then sent to ******. He stated that the store had a 3 day return policy. I explained to him that the chair's delivery was 3 months late, and I was outside the window by 2 days. NOT ONCE did anyone mention the "3-day window". 30% is about $393.75.00. ****** would credit me the full amount if I was willing to come back to the store and purchase something else. I refused the offer knowing how this transaction went.
9-14-22 Spoke with ****** again refused to budge on a full credit
All I am asking is that I get the rest of my refund of $393.75.
They were 3 months late in delivery and no discount and yet won't consider a full refund.Business Response
Date: 09/16/2022
Dear BBB,
Thank you for alerting us to the customer complaint.
The La-Z-Boy warranty will allow you to exchange residential upholstered furniture within 3 days of when you receive it, for product of the same or lesser value. All exchanges will be handled by your local La-Z-Boy furniture store handling your order. Fabric protection and delivery charges are not taken into account in determining the value of the product you received nor are they refundable. You may not receive payment in exchanging for an item of lesser value. All exchanged items must be in “new” condition (no smoke, pet odors, hair, soil, etc.). You will be required to pay a restocking fee up to 30% for exchanged merchandise. There are separate charges if you want us to pick up your merchandise or deliver the replacement merchandise. You cannot return or exchange after 3 days of receiving your merchandise. For
additional warranty information, please visit our website at ************************************************************We have contacted the store of purchase. The store manager advise customer wanted to return the chair after more than a week because the rocking mechanism design doesn't work for her daughters nursing purpose. The manager stated that they offered to have the chair serviced or a full exchange but customer declined.
We ask that this case be close. As store of purchase has offered other solutions to the customer and it was refused.
Kindest regards,
La-Z-Boy
Incorporated
***** *
Customer Service
Representative
CM******Initial Complaint
Date:09/14/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
8/28/2022 - Contacted La-Z-Boy in ** ****** via email that our power recliner needed service.
8/29/2022 - Store manager states in an email, "Your power recliner is under warranty. I'll reach out to the service dept. and have a someone come out and reattach that box."
8/31/2022- I contacted the store manager and asked if he had heard anything yet.
9/6/2022 - Store manager emails me. "I spoke with a service rep Thursday. He said that he was cresting a service ticket. The tech will probably reach out this week to schedule an appointment with you to attach the piece."
9/11/2022 - I emailed the store manager. "It's September 11 and all I have is a case number. ****** No one has called to set up a service appointment. Anything you can do from your end?
I call the store manager. I told him no one answers at Comfort Care for La-Z-Boy. He said he is having the same problem.
9/12/2022 - I am on hold for 1 hour and 45 minutes with La-Z-Boy Comfort Care and no one every responds.
9/13/2022 - The store manager has stopped responding to my emails.Business Response
Date: 09/15/2022
Dear BBB,
Thank you for
contacting us regarding this customer’s concern.The technician
has reached out to the customer and scheduled a service visit for 09/21 between
9:00 – 11:00AMWe kindly
request that this case be closed.Kindest
regards,
La-Z-Boy
Incorporated
******* *.
Comfort Care
Representative
********
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