Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/05/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased this vehicle from Monroe superstore a month ago the first week a light popped on and then it went away now the same light came back causing the car to go completely dead it had to be towed to Monroe superstore its been sitting there a week no accommodations for a rental car or replacement vehicle no communication whatsoever. I have to repeatedly call about a vehicle that they have in their possession this is a brand new 2025 ************** charger. There is absolutely no reason for me to be going in circles about a brand new car having electrical issues and theres definitely no reason for me to be waiting over a week for a replacement or loaner vehicle absolutely ridiculous this is completely unprofessional at this point I will be taking this even further because there no compassion or accommodation, Ive barely had this car for a month. I feel as though anyone whos customer should be top priority especially when purchasing and doing business with this company .

  

  Business Response

  Date: 05/08/2025

  The vehicle is being repaired per the warranty from the manufacturer.  We placed the customer into alternate transportation on Tuesday May 6th.  

• Initial Complaint

  Date:01/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ***** ***** 15 January 2025 ******************************************************************************************* To whom it may concern, during the course of these past months, I have tried to get my 2009 Jeep Grand Cherokees VIN: ***************** Air Conditioner fixed...I took it in initially on 8/22/2024 for the complaint of No Cold Air. It took them over three times for the place of business to tell me that it was finally done. I didn't try the Air Conditioning at first as it was cold. It did get up to 55 degrees and I tried it out, same as before No Cold. I called Monroe Superstore, and the Service Manager told me to bring it in the morning. They had the gall to charge me a diagnostic service! Monroe Superstore is negligent in doing their work if it was not for the fact that I have Chrysler Wrap Warranty I wouldn't have been able to have this work done but now I feel totally dejected and don't have any further course. Lastly since it took over three weeks to get what they done accomplished. I have to money left over. I had to pay for rental cars the whole time. In closing I received passing grades in the course of Air Condition and Heating form **** Community Colledge, with even the hardest task this should have only taken at the most two days. Not three weeks. (broken down into three separate visits)Thank You Better Business Bureau ***** *****

  

  Business Response

  Date: 01/16/2025

  Upon reviewing Mr. ***** repairs, we have found that the service contract he chose to purchase with his vehicle had rental coverage that expired in 2016.  Also the service contract Mr. ***** chose to purchase requires pre-authorization, which can cause delays in the repair process. Lastly, parts for a 2009 Jeep may be difficult to locate and may require the use of used parts because of the age.  
  

  Customer Answer

  Date: 01/27/2025

   
  Complaint: 22814219
  
  I am rejecting this response because: It's not cooling, and it's not fixed.
  
  Sincerely,
  
  ***** *****

  

  Business Response

  Date: 01/27/2025

  We would be happy to look at the vehicle and see why it is not cooling.  It would be challenging to diagnose an air conditioning system when temperatures outside do not allow it to cycle.  Please, reach out to the service manager ****** ****** ************ to set up a diagnosis of this condition at no charge to you.  

• Initial Complaint

  Date:11/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Last year I took my jeep wrangler to Monroe dodge while it was still well under the 3 yr/36k mile warranty, due to clunking noise. Monroe kept my vehicle for a week and could not diagnose anything. When picking up my vehicle I was told theres a $170 diagnostic fee despite the fact they found nothing. Aware I was under warranty,having never previously paid for a diag while within the 3/36 period, I called jeep and told the representative what was happening, to which he asked to speak to the man working service saying I should absolutely not be charged. The man working service at the time refused to speak to jeep, said to me this is how we do it around here and it will be done this way. Now, a year later I decided to give Monroe another chance. My jeep which is now covered by power train, broke down on the night of 11/12. 11/13 it was towed to Monroe dodge. They did not diagnose my vehicle until 11/21. They found a bad TCM and that a valve body replacement is required which is covered under power train warranty, however they are denying warranty on my vehicle because my tires are larger than the *** tires. I continue to open a case with jeep, jeep has tried multiple times to reach out to their service department and left numerous voice messages asking for a reply. The representative handling my case at **** says he does not understand their reasoning, but no one will speak to him. Multiple times I attempted to call Monroe dodge and the phone was never answered. Now I am having to pay for a second tow truck in order to have my vehicle taken to a more competent dealer who is going to honor my warranty. I am stuck a second time paying a diag fee to Monroe w absolutely no resolution to my vehicles issue.Retrieving my jeep I was refused documentation of the warranty being refused, my glove box was removed and sitting in my seat, miscellaneous clips laying in foot well, my jeep weather proof floor mat has a hole in it, and another panel was removed and left that way.

  

  Business Response

  Date: 11/27/2024

  ********** vehicle is not covered under manufacturer warranty due to after market modifications.  It states in her owners manual that any outside modifications void the manufacturer warranty.  Monroe Superstore was the second dealership that she brought her vehicle to.  She had tires and a life put on, and the calibration was not done correctly.  As ******** states in her phone conversation.  She then said that she found a dealership willing to cover her vehicle under warranty and had her vehicle towed from Monroe Superstore.  We did cover her towing cost to have it towed here and reimbursed her for almost half of her diagnostic fee.  

  Customer Answer

  Date: 11/30/2024

   
  Complaint: 22596497
  
  I am rejecting this response because:
  I want the damages done to the interior of my vehicle repaired or replaced. This vehicle was towed in under the premise of a transmission issue. If it wasnt going to be covered under my warranty this should have been communicated with me before my vehicle was even touched, its very clear on seeing my vehicle that its modified. I wouldnt have had it worked on at all had I known this would be an issue. 
  Sincerely,
  
  ******** ******

  

  Business Response

  Date: 12/01/2024

  November 26, 2024 an email was sent to Miss ****** stating that although it is unlikely the damage occurred at the dealership, we would be happy to have our upholstery person look at how best to repair it.  This message pertained to a possible scratch in the passenger seat, we advised her to let us know when the Jeep is available to evaluate.

   Warranty coverage can only be determined once the failure is discovered.  In the case of Miss ******** Jeep, the tire size was not updated with Stellantis as a modification.  It is necessary to calibrate the vehicle for larger tires and register this with Stellantis.  Monroe Superstore followed the terms of the warranty in respect to modified vehicles. 

  Customer Answer

  Date: 12/02/2024

   
  Complaint: 22596497
  
  I am rejecting this response because:
  It is very clear the damage happened due to how my glove box was placed on my seat. I would like a guarantee my seat will be repaired, not simply reviewed. I would also like the tear in my floor mat addressed. I am not happy that my can bus and star connectors were marked with some kind of marker. 
  Sincerely,
  
  ******** ******

• Initial Complaint

  Date:07/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  From 6/21/24 until 7/12/24, Monroe Dodge had my 2014 Dodge Journey for service due to not starting. I was contacted on 7/1/24 by a service associate who left a voicemail asking when the car had last been driven. I called back and left a message to have him call me again. On 7/3/24, he sent me a text with the same question. I responded, and he thanked me for the information and said he would update. On 7/12, he left another voicemail saying it was ready to pick up; the issue was a discharged battery and they had charged it and checked the electrical systems to make sure nothing was draining the battery. We were on vacation at the time. On 7/18/24, my son and I went to pick up the vehicle. I was charged and paid $171.43 for labor and miscellaneous fees, and they went to drive the car around front for us to pick up. After several minutes with no vehicle, I stepped back inside to see what the delay was. A service associate went to check and came back to let me know that the car hadn't started and they'd needed to jump it. I told her that was the reason we'd had the car brought in. She told me that the techs had been unable to work on the car at all due to the messy condition of the interior, so all that had been done in the 27 days they had my vehicle was jump the battery and run codes. I requested a refund, and when I spoke with the manager, he stated that because the interior was full of garbage and they saw evidence of rodents in the car, the techs couldn't/wouldn't work on the vehicle, and that Monroe Dodge would no longer service our vehicle to correct the starting problem now or in the future. He also informed me that the car had sat in their lot for 15 days before anyone looked at it, which is a lot that backs up to a field with trees. We had not seen any evidence of rodents in the vehicle before it was towed and kept sitting there. He did refund the full amount I paid.

  

  Business Response

  Date: 07/19/2024

  Monroe Superstore declined to
  work on vehicle due to condition of interior as customer states. Monroe
  Superstore refunded customer as stated by customer.  Request case be
  closed as no charges or work was performed per customer statement.  Monroe
  Superstore declines further repairs to said vehicle.
  ****** ****** - Service Manager 

  Customer Answer

  Date: 07/19/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  This business did charge me for service that was not done, did not inform me for the entirety of the 27 days they had my car that they were unable to complete any of the work due to the vehicle's condition, and did not issue a refund until I demanded one after my car had to be jumped again in their lot and was only then informed that the techs had not been able to complete the work due to the condition of the vehicle. If we had been made aware as soon as Monroe Dodge looked at the vehicle that they would be unable to service it, we would have taken the vehicle to another service center for repairs. If Monroe Dodge had informed me at the time I picked up the vehicle that they had been unable to complete the service and would not be charging me because they did not address the issue, it would have been frustrating, but they would have been taking responsibility for not completing the work and not charging me for work they didn't do. However, they failed to inform me either that the vehicle was in the same condition as it had been when we had it towed for service 27 days earlier, failed to inform me in any communication by phone or text that they were unable to complete the service due to vehicle conditions, and would have allowed me or my teenager to drive the vehicle off their lot without disclosing that the work had not been done and with my money in their pocket if I had not asked why it was taking so long to get my vehicle pulled up to the front. This business demonstrated an intention to defraud me that was only caught because the car had to sit for several days while we were on vacation before we could pick it up, during which time the battery (which they had installed new fewer than 6 months ago) had fully discharged again.
  
  
  
  Sincerely,
  
  
  
  ***** ******-*******

  

  Business Response

  Date: 07/22/2024

  When the vehicle came in for
  service and the battery was charged the technician began looking for draws in
  the electrical system that were under the hood.
  When it became necessary to
  access electrical components under the dash/ interior of vehicle, there was a
  concern with the condition of the interior.
  Monroe Superstore declined to
  continue to work on the vehicle.
  There was no attempt to
  defraud the client, the hope was to find an electrical short that did not
  require accessing the interior.
  We sincerely apologize that
  the customer was not communicated with to their satisfaction.

  Monroe Dodge 

  Customer Answer

  Date: 07/22/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  At no time until after I had paid for labor and fees was I informed that the vehicle was unable to be serviced due to the condition of the interior. Attached is a photo of the front interior of the vehicle immediately after we picked it up from the service center. If we had been advised that the technicians were unable to access necessary panels from the inside of the vehicle due to the garbage and clothing on the passenger floor that they did not feel comfortable moving, we would have gone to the service center and taken care of it (I have done this with vehicles that were involved in accidents where we were unable to clear the vehicle of belongings at the scene before it was towed). It was only after the vehicle had to be jumped again to get it off the lot that I was advised that no work had been done due to the condition of the vehicle, and when I requested a refund, it was granted, but I was also informed that the service center refused to service this vehicle now or at any point in the future regardless of the condition of the interior, after I offered to have it brought back after it was cleaned out to their satisfaction.

  We still need our vehicle to be repaired, and we are especially concerned about the battery issue as Monroe Dodge was the service center that replaced the battery in that vehicle fewer than 6 months ago. I am requesting that Monroe Dodge either complete the repairs that are necessary to return the vehicle to working order after holding it for nearly a month with no fix, and failing to diagnose the actual issue with the vehicle at the time the battery was replaced, or that they reimburse us for the cost of repairs at another service center since we will continue to be without the vehicle and our son will be unable to seek new employment until it is fixed.

  
  Sincerely,
  
  
  
  ***** ******-*******

• Initial Complaint

  Date:05/06/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In February 2024, the 2020 Jeep Wrangler (@35,000 miles) was taken to Monroe Dodge Superstore for an oil change as well as check engine light issue. Ultimately, the dealership had to keep the vehicle due to it not being safe to drive. On February 29, 2024, it was determined that the engine in the 2020 Jeep Wrangler needed to be replaced. On March 7, 2024, I called the Monroe Superstore Service Department inquiring about the status of the warranty issue regarding the replacement of the engine of the 2020 Jeep Wrangler. I was advised that they have not heard back; and when we asked how long does it take to hear back from warranty, their reply was it could take longer and that our paperwork is at the top of their pile and would call us once they hear back. This is the last time we spoke or heard from anyone at Monroe Superstore dealership regarding the 2020 Jeep Wrangler. We explained to them that we are without a car and still paying for it and would like any information they can provide to us since the lease is coming due soon. Again, it was repeated, they will call us if they hear anything. On March 12, 2024, I called the Monroe Superstore Service Department to speak to the Service Manager to see if he could advise as to why it's taking so long to get this issue resolved. I got his voicemail and left a detailed message asking for a call back. I also called and left a voicemail message for the General Manager of the Monroe Superstore to advise on the status of the 2020 Jeep Wrangler. I left a detailed message asking for a call back. I’ve never received a call back or a response to my voicemail messages from either person. The vehicle has been at Monroe Dodge Superstore in Monroe since February 16, 2024 and as of today's date (5/3/24) it's still there and not repaired and without a vehicle. Meanwhile, we've been making payments on a leased vehicle that is waiting to be repaired ($953.78) and still expected to pay 2 more payments of $476.89.

  

  Business Response

  Date: 06/06/2024

  We sympathize with Mr.
  ******** for the length of time he was without his vehicle while manufacturer
  warranty repairs were completed.  He has been in contact with the
  manufacturer and should continue that course for any potential refund. 
  Monroe Superstore completes warranty repairs per the guidelines set forth by
  the manufacturer.  The vehicle was repaired and returned to Mr. ********
  approximately May 4th, 2024.

  Customer Answer

  Date: 06/06/2024

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ********* ********

• Initial Complaint

  Date:04/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased truck in November brand new. Have had multiple issues with it. Called service but never taken seriously. Truck literally broke down in Mississippi and I had to pay to tow to dealer and hotel room for night. Also lost contract coming back from Louisiana because of not being available. Came back to Michigan using my own $ for gas.
  Lost another contract this morning because would not start.. went to dealer after getting a jump and was sent away.

  

  Business Response

  Date: 04/26/2024

  ********* ******** was at Monroe Superstore on April 10th, 2024.  We have repaired her vehicle and have informed her and coached her up on how to submit to Stellantis a request of reimbursement.  ********* just has not had time to do this.  We are working with her to help in every way that we can. 

• Initial Complaint

  Date:04/24/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a 2021 Chrysler 300 From Monroe dodge. I have only had it just over two months. Last Thursday I was coming home from work and the breaks went to the floor, I almost went threw the intersection. I got my car to ******* in Toledo Ohio, was the closest place. The they called me the next day and told me someone put the wrong fluid in the master cylinder ??. Now mind you this car is Chrysler certified. I had it towed back to Monroe dodge and they tried putting the blame on me. I have never open the hood. They apparently when doing the certification when topping the fluids off they put the wrong thing in the master cylinder. And would give my a loner car to get to work, I told them I was getting a lawyer, they said go ahead wow I'm still paying on this car with no car to drive, they need to take responsibility for this. This is the most expensive car I've ever bought ????

  

  Business Response

  Date: 05/13/2023

  There were several calls and Facebook messages with this customer.  I have attached a few for your review.  We never said we would
  not help.  We told this customer that it was odd that it took this long for break
  fluid contamination to cause a problem if we had done it during recon of the
  300 prior to her purchase.  We did ask her to have her 300 towed here so
  we could diagnose the problem and take appropriate action to repair and see if
  we had done something in error. 
  
  However, the customer stated that they were getting an attorney involved before we could diagnose the vehicle.  At that point we
  stopped all actions on our part and locked the car.  If this customer wishes us to
  pursue the diagnosis and repair, all she needs to do is contact us.

  Thank you, 

  ***** *****

  General Manager

  Direct Line: ************

  Customer Answer

  Date: 05/16/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: I did have it towed to Monroe dodge, when I  got there crying about what the other dealer said about someone putting the wrong fluid in my car, there response was to blame me!! No one did nothing to that car or been under my hood. That's why I said I was getting a lawyer, my lawyer took the case has sent all paperwork to Chrysler, they are reviewing it now. The other dealer took me in right away when my breaks failed and said it was a hazard for me to be on the road, I could of been in a bad accident! And all Monroe Dodge could do was blame me, and didn't even offer me car to get to work! 
  
  
  
  Sincerely,
  
  
  
  ******* *********

• Initial Complaint

  Date:04/19/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Attention ***** ******* ** and Monroe Dodge-Chrysler Inc:
  
  I demand that the owner of this company review the attached "Notice of Right to Recission" affidavit and other documents regarding the fraudulent sales installment contract #*****. Also, if all desired resolutions are not completed within the next 20 days, all parties will be civilly liable and litigation will be filed immediately after.

  

  Business Response

  Date: 05/12/2023

  Hello,

  Customer sent over documents from their attorney, in which we submitted to our attorney. 

  Our
  attorney has already responded to your certified letter.  
  But
  in summation, there is no right or rescission on an auto purchase. To be clear
  the right of rescission only applies to a real estate loan. Please read our
  attorneys response in full when you receive. 

  Thanks, 

  ***** *****

   

• Initial Complaint

  Date:10/25/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Service department did not informer me of extra pricing gave me an initial estimate. With no warnings and now that I called to check stays of my vehicle and price has doubled. Business refuse to give me detailed receipt of work performed.$ 3500-6900. Is a huge difference and instructed that all of what was on the first estimate was done if so how did the price double. Contacting a lawyer for discrimination as a woman.

  

  Business Response

  Date: 10/25/2022

  CONTACTED CUSTOMER RESOLVED ISSUE.

  Customer Answer

  Date: 10/28/2022

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ******** ******

• Initial Complaint

  Date:09/14/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In May of 2020 I purchased a used 2019 Cherokee. July 2020 less than two months later we went through a series of tests. The Cherokee was consuming three times the amount of oil. In Oct 2020 the dealership replaced the motor under my warranty. August of 2022, I am having mechanical issues which is a result from the motor replacement work done. The electrical wiring was not put back together correctly. There were wires all out of place and incorrectly installed. When addressed to the dealership, the service manager stated this was "fishy". We requested them to pay for the part and installation. After a series of issues, we have been declined from the dealership and they are not honoring their work. This whole experience has been horrible. Previous service work attached. Awaiting new service paperwork from repair shop. We gave the dealership multiple opportunities to make this right.

  

  Business Response

  Date: 10/07/2022

  Invoice ****** 8/9/2022 from initial visit attached  with customer concern to check out steering locking up performed diagnostics needed additional diagnostics to continue root cause of repair customer declined additional diagnostics. Customer took vehicle to another shop see attached invoice ***** on 8/17/2022 was charged $600.00 for diagnostics and wire repair stating ground was ripped of the side of transmission causing power steering module failure customer declined repairs. Customer returned to us invoice ****** on 8/29/2022 stating we caused issues from engine replacement. looked into prior engine replacement was done 23 months and 53604 miles ago found no relation of current needed repairs caused by engine replacement . Invoice from other shop states  found main ground cable for battery ripped off drivers side of transmission case also found body ground loose in same area.