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Business Profile

Optometry

SVS Vision Optical Centers

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Optometry.

Complaints

This profile includes complaints for SVS Vision Optical Centers's headquarters and its corporate-owned locations. To view all corporate locations, see

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SVS Vision Optical Centers has 65 locations, listed below.

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    Customer Complaints Summary

    • 15 total complaints in the last 3 years.
    • 4 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:08/12/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      November 2021, I purchased 2 pair of glasses, one regular pair and one pair of sunglass at SVS and within 6 months both pairs became scratched. I contacted SVS with my complaint and according to staff they could only honor the warranty which states the warranty is a 70/30 where I would have to pay 30% which amounts to over ******. I feel this kind of warranty is assurbed. I've worn glasses for over 50 years and I've never encountered such. I would like to be reimbursed for the cost of the glasses. I will never shop there again. I called the corporate office with no resolution. I was very disappointed being that they did not appear to even care about my dilemma.

      Business Response

      Date: 08/15/2022

      To whom it may concern. 

      ***** Cork ordered 2 pair of glasses on 12/10/2021 and picked up both pair on 12/23/2021. On 07/29/2022 she went into our *******, ******** location to address the scratched in her lenses. She stated that the cases that we gave her for both pair were the cause of her lenses being scratched. The cases that were given to her are the same cases that we give to all of our patient's that order glasses. The cases were inspected by an employee from the ******* location. There was no evidence of anything on or in the case that would cause the lenses to scratch. The employee that inspected the lenses reported deep scratches in both pair. We give every patient's a copy of our warranty and how to care for the lenses at the time of delivery. I will attach the warranty that the patient received at the time of the dispense.

      Warranty: 

      Enjoy the comfort of knowing you have a full year of protection on your new pair of SVS Vision eyeglasses.

      If you damage or break your glasses, lenses, and/or frames at any time in the first year, SVS will replace the 

      parts or complete pair for 70% off the retail price. Just bring in your broken or damaged glasses and we'll get

      to work to get you seeing again! 

      SVS Vision will replace your eyewear with the same or equivalent product. If the origianl product is not available,

      you may restyle into an equivalent valued product. This warranty does not cover loss or theft. Warrenty may not be 

      combined with other discounts, promotions, or insurance plans. 

       

      Please let me know if I can further assist. 

       

      you may restyle into a ewuilivant valued product. 

       

      Customer Answer

      Date: 08/15/2022

      [A default letter is provided here which indicates your rejection of the business's response. 

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:

      [You must provide details of why you are not satisfied with this resolution. Please type details here:]

      Regards,

      ***** ****

      I am not satisfied with your offer, being that I still have to pay 30%for some worthless glasses   Ive gone to another company where I feel have a better quality of glasses.  I still want to be reimbursed for the 2 pairs of glasses 

      thank you 

    SVS Vision Optical Centers is NOT a BBB Accredited Business.

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