Complaints
This profile includes complaints for Shoreline Vision's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 2 total complaints in the last 3 years.
- 0 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:01/17/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My husband ************************* had an eye exam done November 21, 2023. We paid in full November 22, 2023 with a care credit card. To this day January 17, **** we have not received his glasses. We were told three weeks ago we would receive a half refund and we have not received that. We have not gotten and phone calls returned in the last three weeks or heard from anyone on the status of the glasses. We would like our glasses and a refund or just a full refund plus the interest that we have been paying on our card since November.
Business Response
Date: 01/24/2024
Thank you for bringing this to my attention. Please accept my sincere apology for the experience that you have had with our service.
Our optical manager and optician have been working diligently on this issue with our 3rd party lab partner. It is my understanding that a refund has been issued and that the pair of glasses will be received at your home shortly.
Please contact me if you need further assistance with this issue.
Initial Complaint
Date:09/12/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I went to Shoreline Vision *********** ** in May of 2023 to get a script for contacts and glasses. I ordered 2 boxes of contacts for $60.28 each and recently opened one to use and my eye was blurry and it felt like the contact was moving. Noticed in a script from RX optical that I received in 2022 that the base curve was different so called shoreline and they said that it wasnt their fault and there is nothing they could do other than if I would have bought my contacts from then they could have done something. I also received a call from someone from their office on September 5 asking if I got reimbursed from ****** for my unused contacts. I said yes for the one that wasnt opened but wasnt sure on the opened box. They said they were going to call ****** to see what their policy is. Well I havent heard a thing back from Shoreline except they finally sent me a correct script after I asked for one 2 and 1/2 weeks earlier. I cannot get my $60.28 back from ****** I found out. I want shoreline vision to reimburse me for those contacts that I cannot use.Business Response
Date: 09/12/2023
Our Optical manager will be reaching out to you today 9/12/23
Thank you,
Customer Answer
Date: 09/13/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.