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Business Profile

Vaporizers

Ashh, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vaporizers.

Complaints

Customer Complaints Summary

  • 8 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/22/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The Vaporizer Pen arrived DOA and without a charging cable. No response from 3 emails.Signal Replacement Vapor Coil 2-Pack 1 $15.00 Signal 650 mAh Concentrate Vaporizer Pen - Green Splatter 1 $24.00 Route Package Protection 1 $1.55 $1.55 Subtotal $40.55 Shipping $7.85 ******* State Tax $2.79 Putnam County Tax $0.47 Total $51.66 USD

    Business Response

    Date: 04/29/2024

    Thank you so much for your patience!

    We have reached out and responded with this client, this issue has been resolved .

    Customer Answer

    Date: 04/30/2024

    [A default letter is provided here which indicates your rejection of the business's response. 

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:

    [You must provide details of why you are not satisfied with this resolution. Please type details here:]

    Regards,

    ***************************

  • Initial Complaint

    Date:09/20/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have had nothing but problems getting this company to honor their warranty for a defective product. I have 16 emails proving the run around to get a replacement for a faulty product that lasted 2 months. I have been asked repeatedly for my email address and home address and receipt. I have provided everything needed and still telling me to fill out a warranty form. I have already done and provided to this company. They want you get to upset and give up. I am not giving up. I want people to know how bad this company is.

  • Initial Complaint

    Date:12/08/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased 2 duplex style batteries from oozelife.com which broke within the first month, within 30 days of purchase and they claim to allow full monetary refunds within that time period and offer easy returns and afterwards they offer a warranty if they break. I asked if I could return my broken batteries I wanted a monetary refund not a replacement because they seemed pretty low quality to break so quickly instead they offered a replacement which I never received. So after messaging again multiple times they FiNALlY send me tracking info for my replacements. Well the number was either made up or for someone elses order because it was not even in the same state as me! I told them I didnt live in ********** so thats not right and they have continued to ignore me after that. I will be forced to dispute with my credit card if this isnt resolved here thank you and I have also asked them for a return label Im not asking for anything free here I offered to return these ! But they wont tell me how or where to send them my order number is 465751OL

Ashh, Inc. is NOT a BBB Accredited Business.

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