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Business Profile

Waterproofing Contractors

StayDry Basement Waterproofing
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for StayDry Basement Waterproofing's headquarters and its corporate-owned locations. To view all corporate locations, see

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StayDry Basement Waterproofing has 2 locations, listed below.

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    Customer Complaints Summary

    • 5 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/25/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Company advertising states they work the entire state of ******** and they will not come over the bridge.

      Business Response

      Date: 07/08/2024

      We apologize for the misunderstanding.  After interviewing our staff, we found that our summer intern had given the caller incorrect information.  We do indeed service "ALL" of ********, including the ****************  If you would like to send us pictures of the issue you are having, we would be more than happy to arrange for our northern ******** rep to evaluate your situation.  Again, we apologize.

    • Initial Complaint

      Date:03/29/2023

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Is there any offer of compensation for the lost business opportunity and loss of a good refinance rate?

      Sincerely,

      *******************

      business opportunity. My bank says the stuff I have will not suffice as documentation because they have not gone through court or been recorded at the county level.This is all about a lien that needs to be removed. And the fact they refuse to respond to any inquire.

      Business Response

      Date: 04/07/2023

      We had to do some digging with this because of personnel changes throughout the years, but thru phone calls and 2 visits to the courthouse we were able to provide the county with what they need to release the lien on **************** property,  Yesterday we were told that the request should be completed in 7 to 10 business days from 4/6/2023.  We apologize for any inconvenience this has caused. 

    • Initial Complaint

      Date:09/24/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchase our home July 2021, the home had a transferable warranty on the basement waterproofing system installed by Staydry in ********. October 2021 noticed foul odor coming from sumpump crock and gallons of water draining into our backyard multiple times a day. Called and made an appointment with staydry, they did a no call no show. Called again for an appointment, again no call no show. 3rd appointment, no call no show. I have now black mold and water leaking, took months for them to send a person, they had no tools and had to use our. Never opened the cr9ck or looked at the system, replaced a pipe outside that was said to be wrong. 2 weeks later, same issues. Talked to the owner and he said he will have to charge me because diesel prices are high and iam 2 hours away. He told me to send him pictures, I sent multiple pictures on multiple separate occasions. No response. Almost a year later, black mold, system leaking, maggots in my crock, foundation is ruined. This company will NOT honor the warranty and is HORRIBLE to deal with. My next step is an attorney. DO NOT RECCOMEND Staydry.

      Business Response

      Date: 12/16/2022

      A representative form StayDry went out to the homeowners residence on November 29, 2022.  We went over and addressed concerns with the system, straps, crock and discharge, floor drain, and sink washer drain.  At this time, her concerns were addressed to her satisfaction.

    StayDry Basement Waterproofing is BBB Accredited.

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    This business has committed to upholding the BBB Standards for Trust.

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