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Business Profile

New Car Dealers

Bob Jeannotte Buick-GMC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/02/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In July I had an oil change on my Yukon, and a day later my system told me that I was low on oil. When I checked the dipstick it read no oil. I called *** Jeannotte service and they had a tow truck pick up my car to be looked at. They had only put in half the oil needed for my vehicle . As a compensation they replaced my tire sensors since I had 3 that went bad. Fast forward to today 12/2/24 I took my Yukon in because it said I had a bad tire sensor. Jeannotte service informed me that they had only replaced 3 sensors, in July, and that it would cost me $140 to replace the one sensor. I told them, no not today. They washed my car and sent me on my way. Once I got into my car to check tire pressure, I had asked them to fill to 35 psi, none of my tire sensors were working. I went back into the service department and they told me that, since the one isnt working that they cant relearn any of them. I reached out to *** *. With my situation and he told me that unless I replace the bad sensor then none of them will work. When I asked him to just return my car the way I left it. He had no reply. All I want is my car to be returned to the way it was when I dropped it off. None of the possible issues were discussed prior to working on my vehicle. Also, when I gave them a possible solution to restoring my car to how I dropped it off, again, crickets from *** *. Their only fix is if I spend $140 to fix the sensor. This is my second poor showing for *** Jeannotte Buick service and it has cost me 3 days of work now.

    Business Response

    Date: 12/02/2024

    In order for us to verify that the sensor was bad we tried to save this customer money by trying to reprogram the sensor that was in error.  Once you do this, if the sensor was actually faulty, you need to replace the bad sensor before you can finish the programming.  The customer declined the ****** repair.  I explained this to him and he asked if aftermarket sensors would work.  I stated to the customer that we use only genuine GM parts and was not sure if they would work,  He then stated that he could buy 4 sensors for the price we were charging for 1.  Our price included labor and tax but he was still unsatisfied.  Im not sure what else we couldve done.  

    Customer Answer

    Date: 12/02/2024

    [A default letter is provided here which indicates your rejection of the business's response. 

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:

    [You must provide details of why you are not satisfied with this resolution. Please type details here:]

    Regards,

    *** *******

    Customer Answer

    Date: 12/04/2024

    The reason why I dont accept their response is because they arent willing to put my car back to the way it was when I dropped it off to them. I dont think its unreasonable to ask for that. I offered a solution, of putting a working sensor where my faulty one is get them working then put my failed one back and it would be the same. No response when I made that suggestion. Also, In July when they botched my oil change, they tried to relearn all of them and only one was working so they sent me home with just one working. Why cant they send me home with 3 now. I havent asked for anything more than my car being put back to its situation when I dropped it off. My car is actually in less working order now then when I dropped it off. Please help BBB. 

    Business Response

    Date: 12/05/2024

    It cannot be re-programed done without 4 good senors.  He will not pay for the sensor that is bad or the labor to reprogram his vehicle.  He knows this and wants me to install a sensor from my stock, reprogram the vehicle,remove it and re-intall the bad sensor so that his vehicle is back to the way it was when he brought it here.  The labor to do this will cost him more than just replacing the one sensor.  

    Customer Answer

    Date: 12/10/2024

    [A default letter is provided here which indicates your rejection of the business's response. 

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:

    [You must provide details of why you are not satisfied with this resolution. Please type details here:]the reason I still dont accept their response is that I just want my car back to when I dropped it off. To ask me to pay to have my car put back to its original condition is absurd. They made my car less than when I left it. Just put it back to normal or pay to do so. They say $140 to replace. Its cheaper anywhere else. They arent very trustworthy if they wont take responsibility and put my car back to its original condition. 

    Regards,

    *** *******

  • Initial Complaint

    Date:02/15/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a $13.00 rebate from GMC ***************** for work I had done at a GM Dealer. They issued a **** card which I have just learned expired after 6 months and is no longer valid. I would like to be reimbursed. I was not aware I was going to receive a **** card or aware of the expiration.

    Business Response

    Date: 02/07/2024

    ******************,

    Thank you for taking the time to speak with me.  As you stated, the dealer that serviced your vehicle is *** Jeannotte GMC in ********, not Sunrise Buick GMC in ******* *********.  I am sorry that the rebate center is not able to replace your expired **** card.

    Thank you,

    ***********************
    Sunrise Buick GMC

    Business Response

    Date: 02/16/2024

    We spoke to the customer about this situation.  Her complaint is with ************** not with Bob Jeannotte Buick GMC.  ************** sends these **** cards out.  They do have expiration dates on them and when presented at the cashier it was expired. 

    ****** Jeannotte

     

    Customer Answer

    Date: 02/16/2024

    The complaint I filed is not against the car dealership.  My complaint is against GMC Service since they offered the rebate.

Bob Jeannotte Buick-GMC is BBB Accredited.

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