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Business Profile

Credit Union

Genisys Credit Union

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Credit Union.

Complaints

This profile includes complaints for Genisys Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see

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Genisys Credit Union has 28 locations, listed below.

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    Customer Complaints Summary

    • 24 total complaints in the last 3 years.
    • 4 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/17/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      [A default letter is provided here which indicates your rejection of the business's response. 

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:

      Will **** as resolved when issue is fully resolved.

      Regards,

      ******* ******

      Business Response

      Date: 02/20/2025

      The Credit Union spoke to the Complainant and is actively working with his financial institution to provide a refund to him.  

    • Initial Complaint

      Date:12/14/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello,I visited your branch on November 15, 2024, to pay my auto loan, as I have done for the past two years. Upon arrival, I was informed that my account was behind and that insurance coverage had been added to my auto loan. I paid only my auto payment and subsequently called the number provided by the representative at the branch.When I contacted the 800 number provided, the representative confirmed that insurance had been added due to verification issues. They also verified that a notice had not been sent to me prior to the fee or service being added to my account. When I inquired about the insurance company they had contacted, the representative stated State Farm. However, I have not had that insurance in over a year. I have been with *** insurance for over a year, and my local branch has confirmed that they sent the initial coverage when I switched carriers. Additionally, they have listed ******* as the insurance company on both six-month renewals sent.The representative from the 800 number also provided me with a fax number for my local office, which has been used four times since my initial refinance two years ago. Despite this, I have received another notice dated December 3, 2024, indicating that my account is still behind.Upon speaking with the representative from the 800 number, I was informed that a credit would be applied to my account since they had verified that no notice had been sent regarding the insurance coverage.I appreciate your attention to this matter and request a prompt resolution.Warm Regards, ****** L. ******** ************

      Business Response

      Date: 12/25/2024

      The member failed to maintain full collision coverage for her vehicle and multiple notices were sent.  ******************************* (CPI) was subsequently added to her monthly loan amount.  On December 10, 2024, proof of insurance was received and currently there is a pending refund back to the member in the amount of $6,904.00.

    • Initial Complaint

      Date:07/26/2024

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      [A default letter is provided here which indicates your rejection of the business's response. 

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:

       

      I did receive a call Monday about potentially getting a consolidation loan, I was NOT actually approved or offered any type of loan and have not heard back after leaving two messages whether or not they are willing to help. I am still happy to accept an offer from Genisys however there was never actually an agreement made or a loan offered to me and nothing had been discussed or signed as far as a consolidation loan or any other type of loan. 

      [You must provide details of why you are not satisfied with this resolution. Please type details here:]

      Regards,

      ***********************

      Business Response

      Date: 07/29/2024

      The Credit Union reached out to the member and the parties were able to work out a consolidation loan that was satisfactory to both parties.  

      Customer Answer

      Date: 08/05/2024

      Hello, I am reaching out to update my complaint. The credit union did provide me with a satisfactory loan after I had submitted the rejection of their offer. Both parties are now satisfied and my complaint issue has been resolved.

      Thank you.
      ***********************
      ************
      Sent from my iPhone, please excuse any grammatical errors.

    • Initial Complaint

      Date:06/04/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been dealing with this bank for over 11 years. Early 2023 i noticed someone was making charges on my credit card i got 3/4 new cards but they kept getting my numbers genisys finally refused to give me a new card even after making numerous police reports and contacting them everytime it happened. I stopped banking with them but kept the account open and just in the past two days Ive received calls as i had in the past of someone claiming to be from genisys and they worked with the fraud department yesterday i answered but hung up once i noticed the persons accent i called genisys of grand blanc to report the issue the agent provided me with helpful information and took note of the situation today i recieved another call from a different number and when i looked it up it says its genesys so i called grand blanc again and received no answer so i called my original bank in ************ i was refused help and was told a supervisor would call me back/ was hung up on by *************** i had to call back and request her name since she hung up on me and now it is 430 and still i have not received a supervisor call back. I am only trying to report the unknown caller that is claiming to be their bank i will be closing this account as i have no need for it anymore and have not banked here since i was treated so poorly. Do not bank here! They do not care about loyalty of their customers or how many years youve been a customer! This is ridiculous again their employees need training on how to do their job because this is highly unacceptable and a lot of the reasons why i stopped all my transactions after years of being a customer! Im still in disbelief how its been over a year almost two and Im still having these same issues go somewhere else your information is not safe here!

      Business Response

      Date: 06/10/2024

      The member has requested that the Credit Union close out her membership and the Credit Union will honor that request.  A letter will be sent to the member outlining the account closure and the steps she must complete to pay off her outstanding loan.  

    • Initial Complaint

      Date:04/17/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with charter communications, I do not have a contract with GENISYS CREDIT UNION Account Number: **************** they did not provide me with the original contract as I requested.

      Business Response

      Date: 04/19/2024

      This member has two charged off accounts with the Credit Union.  The first was for a charged off loan and the second was for an overdrawn deposit account.  A default judgment was entered on the loan in January of 2024. The delinquency reported by the Credit Union on the member's credit report is up to date and accurate.

    Genisys Credit Union is NOT a BBB Accredited Business.

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