Complaints

This profile includes complaints for Semco Energy Gas Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Semco Energy Gas Company

  1411 3rd Street, Suite A Port Huron, MI 48060-5467

• 

  Semco Energy Gas Company

  739 Paw Paw Dr Holland, MI 49423-3029

• 

  Semco Energy Gas Company

  739 Paw Paw Dr Holland, MI 49423-3029

• 

  Semco Energy Gas Company

  1411 3rd St STE A Port Huron, MI 48060-5480

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In this world with cost of living and pay rates no one has the option of taking unpaid days off semco energy wants to give out 4 hour windows of the tech showing up at your house that carry to have my service turn back on I told them I live alone and I get off work at 3 nope they dont care they dont Want to supply me with their service. They dont care about people or their customers that big business. I'll also be send a letter to the ** and my congressman as well and may be even the new company here in ******** to spotlight semco energy in how they are treating people

  Business Response

  Date: 06/12/2025

  When an account is shut off for nonpayment, after the payment has been applied to the account, we make every attempt to schedule a turn on upon the customers request. Normal appointment windows are from 8am-12pm and 12pm-4pm barring any emergencies. When there are no available appointments, we schedule the appointment with an override. An override appointment is scheduled as an all-day appointment 8am-4pm barring any emergencies. When Mr. ****** called in to schedule his turn on appointment the **************** Representative offered to schedule an override appointment from 12pm-4pm barring any emergencies with a call ahead. Due to a full schedule and needing to be available for emergencies we cannot guarantee a specific time a tech can be at the location. We were able to work with Mr. ****** and get a tech at his location, the gas was turned on June 9, 2025. 

• Initial Complaint

  Date:03/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Got tricked into getting a secondary gas supplier on top of my regular gas supplier

  Business Response

  Date: 03/18/2025

  BBB Case Number: 23066329
  Customer: ****** ********
  
  
  Michigans Gas Customer Choice Program (***) allows natural gas customers of Consumers **********************, ******************************** and SEMCO to shop around for gas from *************** Suppliers. You may choose an *************** Supplier (AGS) or do nothing and continue to get your natural gas from your local gas utility under existing regulated rates.
  An AGS or Supplier is a separate entity from your local gas utility company. They are required to be licensed by the **********************************. They sell natural gas at unregulated rates to customers. The gas is delivered by the local natural gas utility.
  SEMCO does not solicit customers to sign up for the *** program or endorse any one supplier. If you would like additional information about the Gas Customer Choice program, please visit *************************************************************** or ******************************************************* and click on the Customer Info option and select Compare MI Gas.

• Initial Complaint

  Date:03/13/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Semco Energy agents refused to review my bill or to help resolve my issue.I spoke to agent **** and supervisor ******.Both listed to me but refused to answer questions about my bill.There is an issue with the house or the billing and they refuse to do anything about it.Also asked if there was a different company that services my address and they refuse to answer.

  Business Response

  Date: 03/18/2025

  BBB Case Number: 23060283
  Customer: ******** ****
  Address: *********************************
  
  Mr. **** contacted **************** to discuss his **********. **** recently purchased the home and was concerned about a high bill at his location. The customer service representative reviewed the usage at the location and verified that it was an actual read. The representative reviewed the usage history for this location to see if usage seem unusually high for that location. When trying to review the billing with Mr. **** he refused to let the customer service representative speak. He then spoke to the supervisor and before they could review the billing he requested to know if SEMCO was the only gas provider for the area. The supervisor attempted to explain multiple times that SEMCO Energy is the local gas utility for the area, however customers do have the option to purchase their natural gas through an alternative gas supplier. Mr. **** refused to allow the supervisor to proceed with any information. It was explained to Mr. **** that there is additional information available on *************************************************** for How to read your bill that breaks down the billing with details. 

  Customer Answer

  Date: 03/18/2025

  I dispute they reviewed my bill or assisted me in any way.

  I reviewed the bill myself and discovered the bill is mostly fees. My usage is about half the total bill.

  This is most likely a matter for my legislative representative.

• Initial Complaint

  Date:03/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied for assistance with *** for semco energy and they refuse to place a hold onto my account. They are demanding $331 or shutting me off and wont take a payment. In addition they do not communicate effectively and are very rude on the phone.

  Business Response

  Date: 03/18/2025

  03/18/2025
  BBB Complaint # ********
  ******* ********
  *************************************
  
  The last payment made on Ms. ********* account was on 09/06/2024. There have been three consecutive assistance holds placed on Ms.********* account to provide time for her to apply for an SER through ****. It was explained to Ms. ******** that due to no response from **** for these requests there are no additional holds available unless **** contacts us to request the hold while they are reviewing her application.  It was explained to Ms. ******** that there are other agencies that may be able to assist if **** is unable to pledge a payment. A list of agencies and their phone numbers was provided to ************ If assistance is not available Ms. ******** does have the option to enroll in a payment plan, this option has been discussed with her by a **************** Representative. 

  Customer Answer

  Date: 03/22/2025

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
   They refuse to come up with a payment plan or put me in a budget. They are shaking me down for $556 and why my gas is $217 a month in a 2 bedroom trailer is beyond my comprehension. This is outrageously taking advantage of people. I literally regret moving to thier service area and hope someone can hold them accountable for thier shady practices that many people complain about. 
  
  Regards,
  
  ******* ********

• Initial Complaint

  Date:11/19/2024

  Type:Billing Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Semco does not provide an option to pay your bill that does not charge a service fee of over $3.00 EVERY SINGLE MONTH. I do not feel they should be permitted to force you to pay extra money than your monthly billed amount just to pay your bill! This is not right! That's over sixty dollars a year JUST TO PAY MY BILL. I want all service fees returned to me. I pay enough to cover the service fees in my monthly statement. This is coercion and should be deemed illegal. They will disconnect my services and I am performing my own payment online! This is NOT right! Please help us.

  Business Response

  Date: 11/19/2024

  We have a few ways to pay your bill with no service charge. The first option is Electronic Billing (E-Bill), with E-Bill you receive your bill through an email and can pay with your checking or savings account with no charge. Another way to avoid paying service charges is to have your account set up on Direct Pay, with this option the payment comes out of your checking or savings account on the due date for free. We do not have a channel to waive the service charge when paying with a credit card, this is partially due to the fees we are charged to process the payment. I see that you used this method for the last few payments and can refund those charges as a onetime courtesy. I will process the credit to your account of $ ***** today.

  Customer Answer

  Date: 11/27/2024

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  You will not accept payments from my account, I AM signed up for ebilling and I can NOT set up auto payments as I utilize multiple bank accounts and I am in a financially abusive relationship. If I am processing my own payment online with my credit or debit card, there should be NO additional fees. This is unacceptable and coercion.
  
  Regards,
  
  ********* *******

• Initial Complaint

  Date:11/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been having a terrible experience with this company. I have had Semco since 2021. I was diagnosed with cancer this year as well as having a breakdown of my marriage. I moved out for a few months while going through my separation and my ex tried transferring service but that never came to fruition. Meanwhile service was turned off and now semco wants reconnection fees, a deposit, etc. Ichave been a good customer customer have no issue paying for the gas I used. I need to have service turned on as it's getting into the 30's at night. Life is truly difficult financially as I'm awaiting disability. Semco needs to adjust my bill and not require a deposit or reconnection fee and have my services turned on.

  Business Response

  Date: 11/25/2024

  Complaint ID ********
  I spoke with ****** ****** on November 20, 2024 and explained the unpaid past due balance of $261.51 would need to be paid in full before starting service. It was explained to ****** that due to the account being shut off for nonpayment there would be a turn of fee of $50.00 and a deposit of $35.00. ****** paid the $261.51 balance on November 20, 2024. ****** requested the turn on date of November 24, 2024, and the turn on was completed that date.  
  Thank you,
  ****** ****** 

• Initial Complaint

  Date:09/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello I called them and was told my account would be placed on hold while a payment processed. They came out and shut off my gas anyways on a Thursday before the weekend then said someone had to be present to turn it off causing me to leave work early and lose out on money due to their incompetence and miscommunication. I would like a bill credit for my inconvenience and also loss of money I incurred due to them.

  Business Response

  Date: 09/09/2024

  09/09/2024
  BBB Complaint # ********
  *******************************
  *************************************
  
  ******************** called on August 1, 2024, due to a shut off notice she received. During that call the representative reviewed the past due balance,offered information on assistance, and offered a minimum payment of $20.00 to stop the shut off. ******************** agreed on the minimum payment of $20.00 and stated that she was going to call back the next day on August 2, 2024, with a payment confirmation number from one of our authorized pay agents ******* or Kroger. ******************** never called in a payment confirmation number and a payment was never received.
  On September 3, 2024, ******************** called into the call center due to receiving a shut off notice. ******************** spoke with the call center supervisor. The supervisor offered information on payment assistance and offered a minimum payment of $50.00 to stop the shut off. It was explained in detail that ******************** would need to call back by 4:30pm on September ******, with the payment confirmation number of the payment made at either Kroger or ******* to stop the shut off. ******************** did not call in the payment confirmation number.
  On September 4, 2024, ******************** called and said she was unable to make her payment due to not having a payment coupon. It was explained to ******************** that a payment coupon should not be needed to make a payment on her bill. She would need her account number. The representative offered to speak to the store employee taking the payment at the authorized pay location to make sure she was able to make her payment. ******************** declined. The representative extended the shut off until the end of the day on September 4, 2024. ******************* stated that she would be calling in her payment confirmation number to stop the shut off. There was no call with the payment confirmation number.
  On September 5, 2024, the account was shut off for non-payment.
  On September 6, 2024, ******************** called in due to the account being shut off.  She stated that she made a payment of $50.00 at Kroger on September 4, 2024, and was upset that her account was shut off. It was explained to her that we never received her phone call with the payment confirmation number. As of September 9, 2024, there is not a payment of $50.00 on the account.
  ******************** did make a payment of $102.73 at ****** on September 6, 2024. Her account was turned on at 2:58pm on September 6, 2024. The turn on fee was waived and the deposit fee was waived at the time of turn on. 

• Initial Complaint

  Date:04/24/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I accessed the online portal to process my own payment. I'm literally processing my own payment and being charged a $3.50 processing fee?!? I'm the one doing the work of processing my own payment! This can't possibly be legal. I want my processing fee returned and I want them to stop taking advantage of people who already can't afford to pay their bills. This economy is terrible and these companies are taking advantage of those who can least afford it! This can't possibly be legal; to charge a fee to the individual doing the work is ludicrous!

  Business Response

  Date: 05/22/2024

  Customer was offered multiple ways to pay without a fee. This is a standard fee.

• Initial Complaint

  Date:07/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 13, 2023 I filed a police report that someone stole my gas meter. On July 14th 2023 I called Semco to let them know that someone stole my gas meter, just to find out that it was Semco that took the meter. They, Semco Energy, are accusing me of unauthorized gas usage. They claim that they shut off the gas June 12th. But the gas was never shut off because I have been using it the whole time. I had a note on my door to pay the past due amount of $166.55. I paid this PLUS the current bill. So on June 13th I paid a total of $210.22. Now they want me to pay over $500 to get the service back up and running. Aside from the $500 my actual current balance is $47!

  Business Response

  Date: 05/22/2024

  Unauthorized use charges were removed from the account and fees reversed. 

• Initial Complaint

  Date:06/12/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paid bill using a new bank. I used auto fill so that there's NO CHANCE of ******** TRIPLE CHECK Week later, no $ taken. My bank said Semco never requested $. Contact Semco. No reply. I get notice my bank account was "closed." Except it was NOT closed. Also, Semco charged a returned check fee Speaking with Semco, they refused to admit their mistake but they did reverse the returned check fee. Removed bank & used another so it'd not happen again Semco didn't take $. Contacted that bank; Semco never requested $. Checked Semco account. All correct info. I auto-filled so I couldn't typo & took SS of #s. Semco came back claiming there was "no such account." Charged me ANOTHER returned check fee I showed them I put in the #s correctly. They claimed it was "missing a ********** computer NEVER IN HISTORY OF MANKIND COULD POSSIBLY MAKE A MISTAKE so must be my fault. I showed them proof; they ignored it & called me a liar. Removed bank, put in SAME *********** finally took $Then they DISABLED ability to pay online, wanting me to pay $50 round trip Uber PLUS extra fee to pay at store for next 12 mo. AND charged returned check fee. ALSO told me to go back to using my ***** of America" account. I've NEVER IN MY LIFE had BoA Despite proof of open bank & correct #s, they claimed no way they'd EVER make a mistake, ignoring all my proof bc ******** is ALWAYS WRONG. That means 1 of 2 things going on:1) They're outright lying & attempting to gaslight to cover their own ***** bc they know they screwed up 2) They are actually having an issue, tech or other & what they see is actually what they say & they're not lying but are STILL responsible for their mistakes Either way, I refused to be blamed and manipulated for THEIR mistakes The ONLY acceptable resolution is:- remove returned check fee - restore online pay access - apologize for causing extreme anxiety while claiming they could NEVER make a mistake & that my proof should be ignored bc I'm just a ******ed ********

  Business Response

  Date: 06/13/2023

  The payment submitted on 5/24 for $29.25 was sent back from the bank with a 
  reason code indicating that payment was made on a closed bank account. 
  
  The recent payment for $29.25 that was processed on 6/1 is also being 
  returned from the bank; this one is coming back with a reason code unable 
  to locate checking account#. 
  
  In the past your checking account payments have been made with a different checking 
  account #. The payments that have processed successfully have had a checking account number that was 16 digits long; 
  this last payment made that is coming back unable to locate only has 15 
  digits.  This is most liking what is causing the problem; the account 
  number is not correct.  Since is it not a valid account number that was 
  entered this is why you are not seeing any transaction on you bank 
  statement.
  

  As a courtesy, the returned payment fee's have been waived and your account was adjusted to reflect the credit. 

  Customer Answer

  Date: 06/13/2023

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  They literally only proved what I already said. I specifically said that they falsely claimed that my first account was closed when it wasn't and then they falsely claimed that I submitted an account with only 15 numbers even though I showed proof that it had 16 numbers and then the third time with literally the same account with literally the same numbers they took the money. This is exactly what I said at the very beginning and they only confirmed these errors. Once more the original Bank was not closed and once more the second time was not missing any numbers on my end so how it magically missed numbers by the time I got to them I don't know. This company has only confirmed exactly what I said in the first place but they continue to claim that their computers could never in a million years ever make a single solitary mistake because they are absolutely perfect and nothing ever goes wrong.

   

  It does appear that they have restored access to my online account though and we will see if the fees have been reversed or not as it tends to take a few days for that to happen. So I accept the end result but I do not appreciate them blaming me when I have endless proof that I did not mess up and their inability to admit that maybe they've made more than one mistake and that computers aren't perfect. Looking at other BBB complaints it seems like many customers have the exact same problem so it's not just me either.
  
  Regards,
  
  *******************