Complaints

This profile includes complaints for Semco Energy Gas Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Semco Energy Gas Company has 4 locations, listed below.

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  Semco Energy Gas Company

  1411 3rd Street, Suite A Port Huron, MI 48060-5467

• 

  Semco Energy Gas Company

  739 Paw Paw Dr Holland, MI 49423-3029

• 

  Semco Energy Gas Company

  739 Paw Paw Dr Holland, MI 49423-3029

• 

  Semco Energy Gas Company

  1411 3rd St STE A Port Huron, MI 48060-5480

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called two or 3 days before my moving date. The 4th is the day I moved out due to health hazards, black mold in home. I tried to switch over service to new address they said I was not able because of past due balance. I asked to then cancel my service as of 4th. I spoke with a supervisor. On the 27 I got a text message saying service would be disconnected due to non payment. I called and told them it should be cancelled as the land lord had been living there since the fourth. They argued w me for two hours saying I owe the bill. Ive emailed Ive called w no help. They record calls why can they not fix this. Why should I pay a bill for my landlord after living in black mold for two years.

  Business Response

  Date: 02/06/2023

  I have reviewed the account and ************ called 11/29/2022 requesting to start service at ***************************************; At no time during this call, did she request to end service at 304 E. Case St.  On 12/22/2022 ************ disputing the service still being in her name at ********************; The calls were reviewed and she was made aware that a request to end service had not been done.  Since ************ has an outstanding balance, which would not allow her to start service at a new location, the service was turned on at ************* in someone else's name. During the same call on 12/22/2022 a meter removal was scheduled for 12/27/2022.  *********** at **************. is no longer in ************ name as of 12/27/2022.  If she feels she is not responsible for any charges, she can speak with the landlord to discuss her move out date and request the landlord call SEMCO to have the charges moved to the landlords account.  

• Initial Complaint

  Date:09/27/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this on behalf of my 93 yr old mother. We are tired of rude and condescending employees of semco. But that is not the issue. Last October we found out someone turned off our gas it was not semco. We thought it was furnace issues and called home serve. They said the gas was off and relit the pilot. Semco gives us a hard time and refuses to credit account for no gas for a month. Next time will call law enforcement

  Business Response

  Date: 09/28/2022

  ********************~

  If no gas was used, no charges for gas would have been billed.  Since SEMCO was not contacted regarding the gas being turned off and was handled through HomeServe as a furnace issue, we do not have any record of the gas meter being turned off.  If you would like to discuss your invoices and charges billed, please contact me at my direct phone number listed below.

   

  *****************************

  Consumer Affairs Specialist

  SEMCO Energy Gas Co.

  ************ (ph#)

  Customer Answer

  Date: 09/28/2022

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  [You must provide details of why you are not satisfied with this resolution. Please type details here:]
  
  Regards,
  
  ***************************

  I reject it because they think I am lying and Semco didnt turn it off my neighbor did and I demand credit and something be done about it