Complaints
This profile includes complaints for PFCU's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 4 total complaints in the last 3 years.
- 2 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:02/07/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Pfcu knowingly closed my saving and credit account without notifying me. They claim they had a bad address but did not email or call. They took my savings account balance and gave it to the state but offered to credit me the amount if I signed for a new loan or credit ******* far as the credit card goes. They claim to have closed it in June of 24 yet still report to equifax and transunion as recently as 21 days ago in January of 2025. By closing my longest standing credit card they have negatively impacted my credit score during a time of large purchase preventing the transaction. They also are not willing to match the low interest apr of the card they canceled because it's lower than current market rates At no point did they try to reach out to me via any communication method. They just closed my account ts and took my money.
Business Response
Date: 02/14/2025
I wanted to send an update regarding this complaint. This has been passed along to the appropriate parties at PFCU and is currently under review. I will get a response to the consumer as soon as I hear back from our team. This may occur after the initial timeframe of 10 business days. Thank you!Business Response
Date: 02/24/2025
We're sorry to hear about your recent experience with PFCU. A PFCU representative has reached out to discuss this further with you and reach a resolution. Please let us know if you have any other questions or concerns.Initial Complaint
Date:01/16/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Opened an account, received a referral code for a promotion, to share and get referrals -- complied with their own terms of the referral promotion (sharing to social media was one of their own recommended methods!) -- then they closed my account abruptly claiming I committed "fraud" by sharing to social media to get the referrals -- just so they wouldn't have to pay me in the end!! After I used their own advice!! "Crooked" doesn't even begin to describe these people. They're straight scammers!! They need to re-open my account and honor their promotion -- something to the tune of about $2700 (that's 9 referrals @ $300 each), well within their limit of 20 -- and I should have my account still AND my rightful referral bonuses! I'm sure they won't, like I said, they have no interest in paying out on their promotions.Business Response
Date: 01/17/2025
After a thorough review of Ms. ******** account in accordance with our established promotional criteria, it was determined that she did not meet the required conditions. Following new account quality control review procedures, the credit union made the decision to terminate the membership.Initial Complaint
Date:10/04/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have had repeated contact with this banking institution regarding this SAME problem. I do not know why they refuse to do what I ask them. I simply want them to close this account and reopen it with a different number. Its a savings account. They closed the checking account with no problem but nope, just cant do this one for any reason whatsoever so here we are AGAIN. Im frankly tired of talking to them about it. Im not interested in arguing or repeating myself over and over There is a previous complaint here regarding the SAME issue. .. there is a credit card company taking a payment out of this account. Ive never given this company my SAVINGS account number, I do not know how this happened or is happening but Ive never given a business a savings account number to take a payment from. Always been my checking. No matter there. The problem is I cant reach them to stop it. I want PFCU to stop letting this happen. I dont use that account, theres no money in that account and ********************** charges me fees which I want returned like the last 100 ( exaggerating) times. Its ridiculous that they cant put a stop payment, they cant do anything but charge me fees. I want this stopped. For the last time. I have one fee now,,, by the time this reaches you Ill probably have 2. I want the number changed period. So this plus finance place will stop trying to take money from this account. Thats it. I pay them a different way and do not want to use this account EVER. My ********************** account was compromised a few months ago and I asked for new account numberS. For whatever reason they changed one account number but not this savings number . I want a new number, I want to sign for it through my email cause my work hours are the same as their hours and I cant get there, and I want the fees credited back. I also want this to be the LAST TIME I have to deal with this. Why cant this happen?? I feel it should have been done initially when the account was compromised. Worst CU I swearBusiness Response
Date: 10/03/2023
Hello, we are very sorry to hear about your recent experience. A PFCU representative has reached out to discuss this further with you and reach a resolution. Please reach out to us if you have any further questions or concerns.Customer Answer
Date: 10/04/2023
[A default letter is provided here which indicates your rejection of the business's response.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:
I am rejecting at this time until I speak with them. The resolution I want is to change that savings account number so NOTHING can try to withdraw from it. The issue is a credit card that Ive never given the SAVINGS number to,, they try to with draw a monthly payment. For whatever reason Im not able to change it on the cr cards end so I want a new savings acct number to replace the one thats already there. I dont know what the problem is. I dont use that savings account,, I didnt even know I had it till this started happening,,, its apparently got to stay there cause its attached to my car loan which I dont understand, but its ok,, I dont care that its there,, there can be 10 savings that I dont use, for all I care but that number needs to be changed to prevent bank fees!!!! No more fees for this reason cause Ive called and been over this what seems like 5 long times. Change the number,, keep it attached just like you want but NO MORE FEES , cause I cant get them to stop trying, Im paying them a different way. So this is not resolved till I can get it taken care of
Regards,
***************************Business Response
Date: 10/06/2023
Hello, we are very sorry to hear about your recent experience. A PFCU representative has been in contact with you in order to work towards a resolution. Please reach out if you have any other questions or concerns. Thank you, PFCU Credit Union.Initial Complaint
Date:08/05/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On July 28th, 2023, I made a payment towards my credit card of $505.86. I made this payment because I am currently trying to switch credit unions and leave PFCU. On August 2nd I called ******* from the PFCU to discuss closing both my savings account and ********************** card. Everything went well and she told me to call her back on Friday, August 4th, because I still had pending charges in my savings account. I called her on Friday and she told me that I had $530.86 to pay on my credit card. She told me that this did not show up on my account until after our phone call on Wednesday. This does not make sense considering I had payed off my credit card on July 28th, 2023. I have both an email saying I submitted the payment of $505.86 and proof on the PFCU app that my last payment was July 28th, 2023. I find it convenient that this charge did not show up until after our phone call on Wednesday, August 2nd, 2023, after she had tried to convince me to stay at PFCU. The app also does not show me a history of my charges on my credit card, so I have no idea where this charge came from. All I want is my $505.86 back and the charge of $530.86 off my credit card so I can close it.Business Response
Date: 08/07/2023
Hello, we are sorry to hear about your recent experience. A PFCU representative has reached out to discuss this further with you. Please let us know if you have any other questions or concerns.Customer Answer
Date: 08/07/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.