Reviews
This profile includes reviews for Tarps Now's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 26 Customer Reviews
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Review fromDan E
Date: 12/23/2022
1 starDan E
Date: 12/23/2022
wanted to enclose a portion of my porch from winter elements in northern ********, according to website clear porch curtains were to be used for this. The first cold day with winds around 20 mph the "porch curtains" were completely shredded. When i called to complain i was told by a manager i ordered the wrong product and that the owner of the company really did not like to hear about wind damage. So after being told "porch curtains" were not really to be used on my porch the only thing the company would do is offer to sell me "industrial curtains" at a slightly discounted ************....... after having the "industrial curtains" up for about 3 weeks we had a storm and i will admit the winds were quite severe but the "industrial curtains" which i was told is what i should have ordered to begin with were once again completely shredded . So i have wasted around 450 dollars for nothing. TERRIBLE PRODUCT TERRIBLE COMPANY
Tarps Now
Date: 12/28/2022
Tarps Now values your feedback and concerns for the tarp and industrial curtains issues that you have experienced. Without knowing how the products were installed and used, especially during what may have been the recent pre-Christmas blizzard for the second item, it is best that we wait to respond until we have further information. Some severe level weather conditions necessitate that the tarps be taken down.Review fromRichard R
Date: 11/12/2022
1 starRichard R
Date: 11/12/2022
(-ZERO STARS) THIS COMPANY IS THE WORST, ******* WAS A FOOT SHORT BUT THEY REFUSED TO EXCHANGE FOR THE CORRECT LENGHT. MANAGER WAS A HUGE JERK, SAID THATS NOT THEIR PROBLEM.Tarps Now
Date: 11/14/2022
This order took place over three years ago (9/4/2019 order date, 9/6/2019 shipping date). The concerns provided by the customer were discussed with multiple Tarps Now customer service representatives over a number of conversations about the short dimension issue in the beginning stages of this matter (first call 9/12/2019). Pictures of the the tarp with dimensions were submitted by the customer on 9/16/2019. Discount and return options were discussed on 9/18/2019. On 9/27/19 the customer claimed that he never made the purchase asking his credit card company to cancel the transaction and refund his money. Then on 11/12/19, a month and a half later, the customer started the conversation up again adding in that he was upset that the tarp was not produced in the USA and that it was supposed to be custom made. Not all of our tarps are manufactured in the United States. Our imported products are stock sizes and custom tarps are a special order process. All import tarps are stated as import items on the Tarps Now product webpages, the same pages they are ordered from. At this point, a discount remained on the table. In the last communication (11/13/2019) the customer was demanding, rude, and threatened physical harm. The call was terminated. There has been no further contact.Review fromCp
Date: 10/10/2022
5 starsCp
Date: 10/10/2022
I purchased 3 tarps from tarps now and am extremely satisfied with the quality. They are clear and stay clean, and keep the heat in so I can sit outside during the winter months. I love them. I just ordered 2 5X8 tarps to completely enclose my gazebo. **** helped me determine the best way for me to do what I wanted to do. Shes a life saver. Im not sure, but I think she helped me back in 2020 when I purchased my original tarp.Tarps Now
Date: 10/11/2022
Thank you for the wonderful review regarding the Clear Vinyl Tarps and the customer service you experienced from our team member ****. It is great to know that you value our products and the efforts of our staff. Tarps Now appreciates your continued business and great feedback.Review fromKayt Z.
Date: 10/03/2022
5 starsKayt Z.
Date: 10/03/2022
Mary S is the best sales lady ready helped me out and sealed the deal! Great products and exceptional customer service!Tarps Now
Date: 10/04/2022
Tarps Now appreciates the wonderful comments regarding your time working with Mary from our customer service department on your recent tarp order. It is great to know that you value our service and product quality. Thank you for your business and helpful feedback.Review fromJodi I
Date: 08/01/2022
4 starsJodi I
Date: 08/01/2022
My tarp needs were shade related with air access. The tarp I purchased from TarpsNow is exactly as described, the website was easy to use and I am looking forward to the continued use of my tarp.Tarps Now
Date: 08/09/2022
Thank you for your review and kind words regarding your ordering experience. Tarps Now values your business and feedback.Review fromTerry M
Date: 07/13/2022
1 starI ordered a multi-colored tarp and they sent me two tarps that were not what I ordered. In fact, they sent me a tarp that was more than half less than what I paid for. And told me to keep it unless I want to pay for shipping back to them. There is no colored on the tarp that was sent to me, they say it faded but I still see no color anywhere just plain beige.
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