Complaints

This profile includes complaints for Auto-Owners Insurance Group's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Auto-Owners Insurance Group has 122 locations, listed below.

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  Auto-Owners Insurance Group

  53420 Van Dyke Shelby Township, MI 48316

  
• 

  Auto-Owners Insurance Group

  4085 Sweeney Dr. Mount Pleasant, MI 48858-6631

  
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  Auto Owners Insurance Company

  PO Box 64358 Saint Paul, MN 55164-0358

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  Auto Owners Insurance

  PO Box 1208 Bath, OH 44210-1208

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  Auto-Owners Insurance Group

  P.O. Box 30078 Lansing, MI 48909

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/29/2022

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am the co-owner of an environmental consulting firm that carries a special policy due to the constituents present in the soil and groundwater we sample. During the inspection of our property it was somehow determined that we do oil and gas drilling. In the 30 years of existence the company has never owned equipment capable oil and gas drilling. Prior to my partner and I purchasing the company we did drill and install monitor ***** (average depth of 20') around fuel storage around gas stations but this is nowhere near the same thing. Whether it was a misunderstanding during the inspection or an assumption was made because the drill rig, that was in the process of being sold, was still on site we were informed our policy was being dropped due to the risk/hazards involved with oil and gas drilling. A re-inspection was requested to clear this up and to prove there is no longer any drilling equipment on the premises or owned by our company. This was denied and our policy will be terminated. Auto owners has handled other aspects of our company as well, with no issues but the inability to confirm and correct a mistake is upsetting. Especially since we can not operate without the coverage they are dropping.We were informed 8/29/22 of termination of the policy

  

  Business Response

  Date: 09/08/2022

  Thanks for bringing this to our attention. We have been in contact with the our underwriting branch in the region. Our branch team is currently working with the agency to clarify and resolve the policyholders concerns. Someone from their agency will be in contact with the policyholder soon. Please let us know if you have additional information or concerns.

  Customer Answer

  Date: 09/08/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:08/18/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Very rude manager. My car was hit by his customer....my car is deemed un drivable and they cancelled my rental because my car was not getting worked on because the collision shop had to order parts..now im having to miss work behind this..collision shop have emailed them stating that but manager would rather get sued and come out more money. Very unprofessional.

  

  Business Response

  Date: 08/19/2022

  Thank you for the opportunity to respond to the concerns expressed by the customer. This claim involved a minor accident in which we have paid for repairs and also afforded a rental car at the request of the customer. As a ********************** our goal is to pay all we owe, when we owe it and provide professional and timely communication. If we didn't meet certain expectations regarding the rental, then we apologize. We will remain in communication with the customer on any future supplements for his repairs until the claim reaches its conclusion.

• Initial Complaint

  Date:08/12/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ****************** (my business) sustained significant damage to our area on 5/2/22 due to a tornado. We were right within the path and it damaged a large amount of our stock. We have Auto Owners as our insurance company who has done nothing other than delay, change adjusters, miss-communicate, not communicate and create additional issues on not settling our claim. We have yet to receive $1 on any of our totaled stock from them and now, they're unwilling to communicate on what else is needed along with a anticipated timeline for payment. We're now nearing 3 months since the date of loss. This is not how we envisioned our partnered insurance carrier to operate or settle a tornado claim, or any claim for that matter. There is a large amount of detail, communications, pictures, etc that can be provided to substantiate our claim here with the BBB, and all of which has been provided to Auto Owners months ago. Now knowing and living through their claim process, if I had known how the company handles things of this nature, we would "not" have partnered with them as a insurance carrier. Additionally, we filed a DFIS claim as we're looking to settle our claim as part of the insurance contract they have yet to honor.

  

  Business Response

  Date: 08/18/2022

  Thank you for allowing Auto-Owners Insurance Company the opportunity to respond to complaint ID ******** filed by ********************************  We have been working with the insured since the date of the loss and the claim was filed to gather the necessary documentation in order to make the proper claim payments. An initial claim payment was made in July 2022 and we received the documentation necessary for a supplemental payment on August 12, 2022. We are continuing to work with the insured closely on further information and documentation needed, and our goal is to expeditiously review and work towards final claim payments and a resolution on the claim.

• Initial Complaint

  Date:08/02/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Auto Owners is failing to communicate with me over my insurance claim for property that was damaged by my ex-boyfriend. I have left two voicemails with ****** from Auto Owners of ****, and two voicemails with ******* Gambledot of Auto Owners Property Insurance. These claim calls have not been returned. I had this policy in effect during the time I lived at my ************** apartment, and a police report/damaged goods list mailed to them over 1.5 months ago. The actual incident happened at the end of August (last year). I have a two year statute of limitations to handle property damage (according to *****************).

  

  Business Response

  Date: 08/03/2022

  Thank you for the opportunity to respond to the filed complaint. We are sorry for any perceived delay involving the claim. We have reached out and have been in communication with the complainant regarding her claim. We will continue to communicate with our customer and address any additional questions or concerns regarding the loss.