Reviews
This profile includes reviews for Auto-Owners Insurance Group's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 123 Customer Reviews
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Review fromDennis B
Date: 07/01/2025
1 starDennis B
Date: 07/01/2025
My vehicle was hit 6 weeks ago while it was parked with no one in the vehicle. Submitted a claim and all I get back is we are trying to determine if our insured is responsible since the insured is saying the vehicle was stolen at the time of the accident. I don't understand why it is taking so long to get a copy of the police report. Initial searches of our own do not show the vehicle, by vin, as ever being listed as stolen. Feels like they are dragging it out as long as possible before they will pay out. I have filed a complaint with my state insurance commission in the hope that it will be processed faster.
Auto-Owners Insurance Group
Date: 07/02/2025
We
appreciate the feedback regarding our claim service and apologize that we have
not met your expectations. We are reaching out to our local management and
asking them to look into and respond to your concerns.Review fromDanita F
Date: 06/17/2025
1 starDanita F
Date: 06/17/2025
I have been with this company for many years and received prompt attention in the past. I recently had dealings with them again. The customer service was awful. The claim date was recorded wrong and emails were not being responded to by the adjuster. I would not recommend this company. I will be discontinuing my policy.Auto-Owners Insurance Group
Date: 06/25/2025
Thank you for the opportunity to respond to ***** We feel we acted timely on inspecting this claim and communicating our decision when it was first reported to us in August 2024. We apologize if inaccuracies occurred on our end regarding the date of loss. The branch will be reaching out to our customer to learn more about their customer service experience.Review fromAndrew H
Date: 06/09/2025
1 starAndrew H
Date: 06/09/2025
I just finished with a claim where a Auto Owners Customer hit and damaged my vehicle. The Adjuster sent me a text at 4pm on a Friday that my car was finished, and they were canceling the rental that day. I let him know I was over an hour away, and at work until 10pm. He said he would be nice, and extend it to Saturday, the best he could do. I called the shop, and they informed me they are closed on weekends, and I'd have to pick up my car on Monday. The Adjuster said all he would authorize was one more day, I had better make arrangements and have someone else pick up my car. Absolutely Outrageous!!! The stress I went thru was totally unnecessary, and unacceptable. I would not ever pay this Company for Insurance, and next time I will go thru my Insurance Company if I am ever in a situation like this again.Auto-Owners Insurance Group
Date: 06/13/2025
Thank you for the feedback on the claim service you received. We apologize you were initially given short notice to return the rental. However, the rental was extended that Friday afternoon through Monday, in order to allow time to pick up your repaired vehicle.Review fromConley M
Date: 06/02/2025
1 starConley M
Date: 06/02/2025
Auto owners denied my claim after a tree fell on my house. Punched several holes through the roof. They claimed it could be patched, even after we had a roofing company and third party adjust tell them otherwise. Auto Owners is a dishonest company, Ive since removed all of my business from them, totaling about $75,000 in yearly insurance premiums.Auto-Owners Insurance Group
Date: 06/06/2025
We appreciate the feedback with regard to your claims experience. Our goal is to pay all that is owed on each claim, and we believe we met that goal in this case. Our branch will be reaching out with details regarding our position.Review fromBharat G
Date: 05/27/2025
1 starBharat G
Date: 05/27/2025
Auto-Insurance Westgate Insurance agency in Toledo, Ohio, is charging for additional insured certificates, which no other company has ever charged for before this year. They charged $222.00 for the additional insured names. On the invoice, they do not describe the charges; they send invoices. I would not recommend that any property owners purchase this insurance without clear charges.Auto-Owners Insurance Group
Date: 05/29/2025
We appreciate the policyholder sharing their experience with us. We will be working with their local agent at the Westgate Insurance Agency to reach out to discuss this matter further.Review fromKenneth C
Date: 05/27/2025
1 starKenneth C
Date: 05/27/2025
Auto Owners roadside assistance is the worst I've ever dealt with. I needed my truck towed and they took almost 24 hours (not a typo) and still were unable to find a service provider, not even an ***. They dropped my claim in the middle of the night because I didn't respond to one of their texts at 1:00 a.m. within their 10-minute timeframe. I am lucky I was not stranded in the middle of nowhere because I would probably still be there right now. I ended up finding my own service provider because I needed to get my truck fixed. The very first company I called was there within the hour. I ended up having to pay out of pocket and now I get to go through the hassle of trying to get reimbursed. The roadside department is inadequate; what am I paying for again?Auto-Owners Insurance Group
Date: 05/29/2025
Thank
you for reaching out about your experience. We apologize that you were unable
to receive the service as expected, and are looking into your concerns. We have
asked our branch to provide you a detailed response as to their findings.Review fromRichard H
Date: 04/22/2025
1 starRichard H
Date: 04/22/2025
Not my insurance company but an absolutely terrible company to deal with. The people I dealt with had terrible attitude. From now on Ill deal with only my insurance company (progressive) and let them go after the other drivers insurance. Absolute disgusted with them.Auto-Owners Insurance Group
Date: 04/29/2025
Thank
you for the feedback on our claim service. It is our goal to provide great
service, and apologize if we did not meet this goal here. The claim branch has called and left a voicemail to discuss the claim and your concerns.Review fromMorgan S
Date: 04/16/2025
1 starMorgan S
Date: 04/16/2025
I was hit from behind and pushed into another vehicle by a driver who has Auto owners. I have tried numerous times in the past few days to get ahold of the adjuster supposedly taking this claim with no answer or response. My own insurance has tried calling with no answer. I would never choose this company. I do know for fact that their policy holders vehicles is already being looked at so clear they do have employees yet they cant answer the phone or return calls. ******** service provided.Auto-Owners Insurance Group
Date: 04/22/2025
We appreciate you bringing your concerns to our attention. We made an initial attempt to reach you and apologize if we have not followed up since. We will ask our local branch to reach out to you to discuss your claim.Review fromCARLA O
Date: 04/12/2025
1 starCARLA O
Date: 04/12/2025
Have claim for auto repair. Adjusters do not return calls. Car is ready but auto owners will not contact Collision center for final payment. Car has been setting for over a week ready for pickup but we cannot due to adjusters not responding to collision center.Auto-Owners Insurance Group
Date: 04/15/2025
Thank you for the opportunity to respond to ***** *. We have been in recent communication with ***** *. as we are working on obtaining an updated status on further review of damages presented. We will reach out once a status is obtained.Review fromMichelle Y
Date: 04/11/2025
1 starMichelle Y
Date: 04/11/2025
This is the worst company ever! I am not a client (thank god) but got hit by someone who has auto owners. I have gotten nowhere and it will be 4 months that the accident occurred on the 23rd of this month. The few times they did answer me or my agent all they say is theyre trying to get in contact with their client. Would not use them if their services were free!Auto-Owners Insurance Group
Date: 04/15/2025
Thank you for the opportunity to respond to Michelle Y. As the insurance carrier for our policyholder we have an obligation to make contact and seek information from our policyholder. The branch will be reaching out to ******. to provide an update.
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