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Business Profile

Mattress Supplies

True Sleep Mattress

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mattress Supplies.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/31/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    After waiting until the last day for delivery, I receive a call saying my delivery was coming in an hour. There was no advance notice so I had to leave work to make it home for delivery that I had been waiting 30 days for. I received a damaged bed frame in August. I contacted the salesman that day to report it. Since that day I have reached out four times and two of the times I was told I slipped through the cracks, in other words brushed off, forgot about. The 3rd time, ** told they are figuring out what to do but may need to give me a different frame as a replacement. The last time, two weeks ago, I was told one more week and they would replace the frame. Here I am two weeks later, no replacement or return call. I just want what I paid for, none damaged.

True Sleep Mattress is NOT a BBB Accredited Business.

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